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      • October 2002 (Revised April 2007)
      • Case

      Dell Computers (A): Field Service for Corporate Clients

      By: Frances X. Frei, Amy C. Edmondson and Corey B. Hajim
      Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry... View Details
      Keywords: Information Infrastructure; Customer Relationship Management; Job Cuts and Outsourcing; Service Operations; Business or Company Management; Emerging Markets; Problems and Challenges; Service Delivery; Computer Industry; United States
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      Frei, Frances X., Amy C. Edmondson, and Corey B. Hajim. "Dell Computers (A): Field Service for Corporate Clients." Harvard Business School Case 603-067, October 2002. (Revised April 2007.)
      • 1 Oct 2002
      • Conference Presentation

      Intellectual Property, Architecture, and the Management of Technological Transitions: Evidence from Microsoft Corporation

      By: Alan MacCormack and Marco Iansiti
      Keywords: Intellectual Property; Management; Information Technology; Design; Computer Industry
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      MacCormack, Alan, and Marco Iansiti. "Intellectual Property, Architecture, and the Management of Technological Transitions: Evidence from Microsoft Corporation." Paper presented at the Global Acquisition, Protection, and Leveraging of Technological Competencies, Katz Graduate School of Business, October 01, 2002.
      • October 2002 (Revised March 2013)
      • Case

      Intermountain Health Care

      By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman
      Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making... View Details
      Keywords: Ethnicity; Innovation Strategy; Cost Management; Information Technology; Organizational Structure; Technology Adoption; Performance Improvement; Problems and Challenges; Adoption; Change Management; Cost vs Benefits; Health Care and Treatment; Health Industry; Utah
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      Bohmer, Richard M.J., Amy C. Edmondson, and Laura Feldman. "Intermountain Health Care." Harvard Business School Case 603-066, October 2002. (Revised March 2013.)
      • September 2002
      • Supplement

      Hewlett-Packard: Singapore (D)

      By: Dorothy A. Leonard and David Kiron
      Supplements the (A) case. View Details
      Keywords: Computer Industry; Singapore
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      Leonard, Dorothy A., and David Kiron. "Hewlett-Packard: Singapore (D)." Harvard Business School Supplement 603-053, September 2002.
      • July 2002 (Revised March 2005)
      • Case

      Kendall Square Research Corporation (A) (Abridged)

      By: William J. Bruns Jr. and F. Warren McFarlan
      Kendall Square Research was a small competitor in the supercomputer industry. Sales grew rapidly in 1992 and early 1993, and the company sold stock to the public for the first time. Analysts forecasted higher earnings for 1993, then the company's revenue recognition... View Details
      Keywords: Revenue Recognition; Standards; Accounting Audits; Computer Industry
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      Bruns, William J., Jr., and F. Warren McFarlan. "Kendall Square Research Corporation (A) (Abridged)." Harvard Business School Case 303-036, July 2002. (Revised March 2005.)
      • July 2002
      • Case

      Kendall Square Research Corporation (B2) (Abridged)

      By: William J. Bruns Jr. and F. Warren McFarlan
      Supplements the (A) (Abridged) case. View Details
      Keywords: Computer Industry
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      Bruns, William J., Jr., and F. Warren McFarlan. "Kendall Square Research Corporation (B2) (Abridged)." Harvard Business School Case 303-037, July 2002.
      • July 2002 (Revised April 2003)
      • Case

      Computer Associates International, Inc.: Governance and Investor Communication Challenge

      By: Paul M. Healy and Krishna G. Palepu
      Sanjay Kumar, the CEO of Computer Associates, faces investor communication challenges following the company's implementation of a new business model and the accompanying change method used to recognize revenue. Despite management's confidence that the new business... View Details
      Keywords: Business Earnings; Earnings Management; Stock Shares; Problems and Challenges; Communication Strategy; Accrual Accounting; Business Model; Budgets and Budgeting; Corporate Governance; Revenue; Computer Industry; Computer Industry
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      Healy, Paul M., and Krishna G. Palepu. "Computer Associates International, Inc.: Governance and Investor Communication Challenge." Harvard Business School Case 103-007, July 2002. (Revised April 2003.)
      • July–August 2002
      • Article

      Paths of Learning: Life and Death in the Consumer Electronics and Computer Industries

      By: Walter Friedman
      Keywords: Customers; Technology; Computer Industry; Computer Industry
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      Friedman, Walter. "Paths of Learning: Life and Death in the Consumer Electronics and Computer Industries." Harvard Magazine (July–August 2002).
      • July 2002
      • Article

      The Economist As Engineer: Game Theory, Experimental Economics and Computation As Tools of Design Economics

      By: Alvin E Roth
      Keywords: Game Theory; Economics; Mathematical Methods; Design
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      Roth, Alvin E. "The Economist As Engineer: Game Theory, Experimental Economics and Computation As Tools of Design Economics." Econometrica 70, no. 4 (July 2002): 1341–1378.
      • June 2002
      • Teaching Note

      Hewlett Packard-Computer Systems Organization: Selling to Enterprise Customers, TN

      By: Das Narayandas
      Teaching Note for (9-500-064). View Details
      Keywords: Computer Industry
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      Narayandas, Das. "Hewlett Packard-Computer Systems Organization: Selling to Enterprise Customers, TN." Harvard Business School Teaching Note 502-071, June 2002.
      • May 2002 (Revised February 2005)
      • Teaching Note

      Apple Computer 2002 and Apple Computer 2005 (TN)

      By: David B. Yoffie
      Teaching Note for (9-702-469). View Details
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      Yoffie, David B. "Apple Computer 2002 and Apple Computer 2005 (TN)." Harvard Business School Teaching Note 702-473, May 2002. (Revised February 2005.)
      • May 2002 (Revised October 2002)
      • Case

      Dell--New Horizons

      By: V. Kasturi Rangan and Marie Bell
      Founded in 1984, Dell Corp. has achieved phenomenal growth, and by 2000 had topped $25 billion in sales and over $2 billion in net income. In the 4th quarter of 2000, however, the PC industry's average 30-year growth rate crashed to a negative 10%. Dell must make... View Details
      Keywords: History; Decisions; Product Positioning; Marketing Strategy; Framework; Globalization; Brands and Branding; Computer Industry; Computer Industry; United States
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      Rangan, V. Kasturi, and Marie Bell. "Dell--New Horizons." Harvard Business School Case 502-022, May 2002. (Revised October 2002.)
      • April 2002
      • Teaching Note

      Accounting for the Intel Pentium Chip Flaw TN

      By: Gregory S. Miller and V.G. Narayanan
      Teaching Note for (9-101-072). View Details
      Keywords: Computer Industry
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      Miller, Gregory S., and V.G. Narayanan. "Accounting for the Intel Pentium Chip Flaw TN." Harvard Business School Teaching Note 102-077, April 2002.
      • March 2002 (Revised October 2005)
      • Case

      Apple Computer 2002

      By: David B. Yoffie and Yusi Wang
      In 1980, Apple was the leader of the personal computer industry, but by 2002 it had suffered heavy losses at the hands of the Wintel camp. This case examines Apple's strategic moves as the PC industry evolves in the 21st century and poses the question: Can Steve Jobs... View Details
      Keywords: Growth and Development Strategy; Leadership Style; Information Technology; Supply and Industry; Competitive Advantage; Computer Industry; Computer Industry; California
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      Yoffie, David B., and Yusi Wang. "Apple Computer 2002." Harvard Business School Case 702-469, March 2002. (Revised October 2005.)
      • March 2002 (Revised August 2002)
      • Case

      Microsoft.NET

      By: Alan D. MacCormack and Kerry Herman
      Set in the summer of 2000, following the unveiling of Microsoft's .NET initiative to the public. Three of the key figures in .NET's development are considering the next steps they would have to take to keep the initiative moving forward. Specifically, the challenges... View Details
      Keywords: Applications and Software; Growth and Development Strategy; Change Management; Talent and Talent Management; Policy; Business Model; Computer Industry; Computer Industry
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      MacCormack, Alan D., and Kerry Herman. "Microsoft.NET." Harvard Business School Case 602-086, March 2002. (Revised August 2002.)
      • March 2002 (Revised January 2003)
      • Case

      Microsoft: Positioning the Tablet PC

      By: Youngme E. Moon and Christina L. Darwall
      Microsoft is preparing for the launch of the Tablet PC, which allows users to use a pen (stylus) to run Windows and Windows applications, annotate documents, and create handwritten documents for later reference or even conversion to text. Microsoft's original equipment... View Details
      Keywords: Technological Innovation; Product Positioning; Market Entry and Exit; Information Infrastructure; Applications and Software; Computer Industry
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      Moon, Youngme E., and Christina L. Darwall. "Microsoft: Positioning the Tablet PC." Harvard Business School Case 502-051, March 2002. (Revised January 2003.)
      • February 2002
      • Article

      This Computer Responds to User Frustration: Theory, Design, Results, and Implications

      By: J. Klein, Y. Moon and R. Picard
      Keywords: Theory; Design; Technology
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      Klein, J., Y. Moon, and R. Picard. "This Computer Responds to User Frustration: Theory, Design, Results, and Implications." Interacting With Computers 14, no. 2 (February 2002): 119–140.
      • January 2002 (Revised February 2002)
      • Case

      Postgirot Bank and Provment AB: Managing the Cost of IT Operations

      By: F. Warren McFarlan and Nancy Bartlett
      Describes a specific approach for measuring the efficiency of the groups of computers inside an organization and suggests ways this tool may be used to reduce the company's computing investment while maintaining service. It is a software-enabled industrial engineering... View Details
      Keywords: Cost Management; Investment; Management Analysis, Tools, and Techniques; Management Style; Information Technology; Applications and Software
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      McFarlan, F. Warren, and Nancy Bartlett. "Postgirot Bank and Provment AB: Managing the Cost of IT Operations." Harvard Business School Case 302-061, January 2002. (Revised February 2002.)
      • December 2001
      • Teaching Note

      Dell Ventures TN

      By: Paul A. Gompers
      Teaching Note for (9-200-062). View Details
      Keywords: Computer Industry
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      Gompers, Paul A. "Dell Ventures TN." Harvard Business School Teaching Note 202-072, December 2001.
      • October 2001 (Revised March 2002)
      • Case

      Perlegen Sciences

      By: Linda A. Hill and Nicole Tempest
      As a biotech start-up company involved in studying human genomes, Perlegen needed to develop an organization that fostered innovation and teamwork among a group of highly trained professionals from both the science and technology fields. Perlegen's CEO, Brad Margus,... View Details
      Keywords: Innovation Leadership; Groups and Teams; Management Teams; Problems and Challenges; Business Startups; Genetics; Talent and Talent Management; Innovation Strategy; Biotechnology Industry
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      Hill, Linda A., and Nicole Tempest. "Perlegen Sciences." Harvard Business School Case 402-026, October 2001. (Revised March 2002.)
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