Youngme Moon
Donald K. David Professor of Business Administration
Donald K. David Professor of Business Administration
Youngme Moon is the Donald K. David Professor of Business at Harvard Business School. Professor Moon's research sits at the intersection of brand strategy and culture, with a particular focus on the emergent AI economy. She is the author of the bestselling book, Different, and she has published and sold more than two million case studies on companies ranging from Starbucks to IKEA to Uber.
Professor Moon serves on the Board of Directors of Mastercard, Unilever, Warby Parker and Sweetgreen; she also works with a number of startups (Groq, Whoop, and others). At HBS, she has launched a number of strategic innovations, including the MBA FIELD curriculum and the Harvard Business Online learning platform. She has served as Senior Associate Dean for strategy and innovation, as well as Senior Associate Dean for the MBA Program. She has received the HBS Student Association Faculty Award for teaching excellence multiple times; she is also the inaugural recipient of the Hellman Faculty Fellowship, awarded for distinction in research.
Professor Moon received her Ph.D. from Stanford University, her M.A. from Stanford University, and her B.A. from Yale University. Prior to joining HBS, she was on the faculty at MIT.
- Books
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- Moon, Youngme. Different: Escaping the Competitive Herd. Crown, 2010. View Details
- Cases and Teaching Materials
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- Moon, Youngme, and Kerry Herman. "Team Liquid: Fueling the Business of Fandom." Harvard Business School Case 324-041, November 2023. View Details
- Moon, Youngme. "Duolingo: Teaching Languages to the Masses." Harvard Business School Teaching Note 323-070, January 2023. View Details
- Moon, Youngme. "Duolingo: Teaching Languages to the Masses." Harvard Business School Case 323-016, July 2022. (Revised February 2023.) View Details
- Keenan, Elizabeth A., Youngme Moon, and Susie Ma. "Paul Polman." Harvard Business School Case 322-098, February 2022. View Details
- Moon, Youngme, Frances X. Frei, and F. Katelynn Boland. "Bringing Ideas to Life: The Story of Paul English." Harvard Business School Multimedia/Video Case 322-709, July 2022. (Click here to access this case.) View Details
- Keenan, Elizabeth A., Youngme Moon, and John Masko. "Bee-ing Better at Bombas." Harvard Business School Case 522-038, January 2022. View Details
- Gino, Francesca, Youngme Moon, Frances X. Frei, and Anne Morriss. "Emma Dench: Leadership and Ancient Rome." Harvard Business School Teaching Note 921-026, February 2021. View Details
- Frei, Frances X., Francesca Gino, and Youngme Moon. "Zeynep Ton: The Good Jobs Strategy." Harvard Business School Teaching Note 921-027, May 2021. View Details
- Gino, Francesca, Frances X. Frei, and Youngme Moon. "Megan Ming Francis: Leadership and Racial Injustice." Harvard Business School Teaching Note 921-025, May 2021. View Details
- Frei, Frances X., Francesca Gino, and Youngme Moon. "Bozoma Saint John: Leading with Authenticity and Urgency." Harvard Business School Teaching Note 921-024, June 2021. View Details
- Moon, Youngme. "Uber: Changing the Way the World Moves (B)." Harvard Business School Supplement 317-125, May 2017. (Revised October 2017.) View Details
- Moon, Youngme. "S'well: The Mass Market Decision." Harvard Business School Case 317-019, August 2016. View Details
- Moon, Youngme. "Uber: Changing the Way the World Moves." Harvard Business School Teaching Note 316-109, December 2015. (Revised June 2016.) View Details
- Moon, Youngme. "Uber: Changing the Way the World Moves." Harvard Business School Case 316-101, November 2015. (Revised January 2017.) View Details
- Norton, Michael I., and Youngme E. Moon. "(PRODUCT) RED (TN) (A) and (B)." Harvard Business School Teaching Note 509-054, April 2009. (Revised April 2009.) View Details
- Moon, Youngme E. "The Hotel Bed Wars." Harvard Business School Case 509-059, March 2009. View Details
- Moon, Youngme E., and Michael I. Norton. "(PRODUCT) RED Video (A) & (B)." Harvard Business School Video Supplement 509-724, March 2009. View Details
- Moon, Youngme E., Michael I. Norton, and David Chen. "(PRODUCT) RED (A)." Harvard Business School Case 509-013, July 2008. (Revised February 2009.) View Details
- Moon, Youngme E., Michael I. Norton, and David Chen. "(PRODUCT) RED (B)." Harvard Business School Supplement 509-014, July 2008. (Revised February 2009.) View Details
- Moon, Youngme E., Gail J. McGovern, Daniela Beyersdorfer, and Vincent Marie Dessain. "VOSS Artesian Water from Norway." Harvard Business School Case 509-040, January 2009. View Details
- Moon, Youngme E., and David Chen. "Google Advertising." Harvard Business School Case 507-038, October 2006. (Revised October 2007.) View Details
- Elberse, Anita, and Youngme E. Moon. "Sony EyeToy." Harvard Business School Case 505-024, July 2004. (Revised March 2007.) View Details
- Elberse, Anita, and Youngme E. Moon. "Sony EyeToy." Harvard Business School Teaching Note 505-074, May 2005. (Revised March 2007.) View Details
- Wosinska, Marta, and Youngme E. Moon. "PROPECIA TM: Helping Make Hair Loss History." Harvard Business School Case 505-035, August 2004. (Revised July 2006.) View Details
- Moon, Youngme E., and Kerry Herman. "Aqualisa Quartz: Simply a Better Shower." Harvard Business School Case 502-030, January 2002. (Revised September 2022.) View Details
- Moon, Youngme, and John Quelch. "Starbucks: Delivering Customer Service." Harvard Business School Case 504-016, July 2003. (Revised October 2018.) View Details
- Frei, Frances X., Youngme E. Moon, and Hanna Rodriguez-Farrar. "Great Dakota Bank: Online Banking." Harvard Business School Case 603-011, August 2002. (Revised June 2006.) View Details
- Moon, Youngme E. "Cabo San Viejo: Rewarding Loyalty (TN)." Harvard Business School Teaching Note 506-061, March 2006. (Revised March 2006.) View Details
- Moon, Youngme E. "Rethinking Customer Satisfaction." Harvard Business School Module Note 506-046, December 2005. (Revised March 2006.) View Details
- Moon, Youngme E. "Vans: Skating on Air (TN)." Harvard Business School Teaching Note 505-008, July 2004. (Revised March 2006.) View Details
- Moon, Youngme E. "The Birth of the Swatch (TN)." Harvard Business School Teaching Note 505-010, July 2004. (Revised March 2006.) View Details
- Moon, Youngme E. "Rethinking Positioning." Harvard Business School Module Note 506-025, October 2005. (Revised March 2006.) View Details
- Moon, Youngme E. "Consumer Marketing: Rethinking the Core." Harvard Business School Course Overview Note 506-059, March 2006. View Details
- Moon, Youngme E. "American Legacy: Beyond the Truth Campaign (TN)." Harvard Business School Teaching Note 506-056, March 2006. View Details
- Moon, Youngme E. "Alessi: Evolution of an Italian Design Factory (A)-(D) (TN)." Harvard Business School Teaching Note 506-057, March 2006. View Details
- Moon, Youngme E., Gail J. McGovern, and Seth Schulman. "Cabo San Viejo: Rewarding Loyalty." Harvard Business School Case 506-060, March 2006. View Details
- Moon, Youngme E. "Inside Intel Inside (TN)." Harvard Business School Teaching Note 504-093, April 2004. (Revised March 2006.) View Details
- Moon, Youngme E. "Ikea Invades America (TN)." Harvard Business School Teaching Note 504-095, April 2004. (Revised March 2006.) View Details
- Moon, Youngme E. "BMWFilms (TN)." Harvard Business School Teaching Note 503-073, February 2003. (Revised February 2006.) View Details
- Moon, Youngme E. "Rethinking Branding." Harvard Business School Module Note 506-039, November 2005. (Revised February 2006.) View Details
- Moon, Youngme E. "NTT DoCoMo: Marketing i-mode (TN)." Harvard Business School Teaching Note 503-097, May 2003. (Revised January 2006.) View Details
- Moon, Youngme E. "Sony AIBO: The World's First Entertainment Robot (TN)." Harvard Business School Teaching Note 503-095, April 2003. (Revised November 2005.) View Details
- Moon, Youngme E. "Microsoft: Positioning the Tablet PC (TN)." Harvard Business School Teaching Note 504-092, April 2004. (Revised November 2005.) View Details
- Moon, Youngme E. "Electronic Arts Introduces The Sims Online (TN)." Harvard Business School Teaching Note 504-044, August 2003. (Revised November 2005.) View Details
- Moon, Youngme E. "Burberry (TN)." Harvard Business School Teaching Note 505-007, July 2004. (Revised November 2005.) View Details
- Moon, Youngme E. "Sony AIBO: The World's First Entertainment Robot." Harvard Business School Case 502-010, August 2001. (Revised October 2005.) View Details
- Moon, Youngme E. "Autobytel.com." Harvard Business School Case 500-015, October 1999. (Revised October 2005.) View Details
- Moon, Youngme E., and Kerry Herman. "BMWFilms." Harvard Business School Case 502-046, February 2002. (Revised October 2005.) View Details
- Moon, Youngme E., and Kerry Herman. "Marketing Antidepressants: Prozac and Paxil." Harvard Business School Case 502-055, May 2002. (Revised October 2005.) View Details
- Moon, Youngme E., and Christina L. Darwall. "Inside Intel Inside." Harvard Business School Case 502-083, June 2002. (Revised October 2005.) View Details
- Moon, Youngme E. "Aqualisa Quartz: Harry Rawlinson (DVD)." Harvard Business School Video Supplement 506-706, October 2005. View Details
- Moon, Youngme E. "Online Music Distribution in a Post-Napster World." Harvard Business School Case 502-093, June 2002. (Revised September 2005.) View Details
- Moon, Youngme E., and Kerry Herman. "American Legacy: Beyond the Truth Campaign." Harvard Business School Case 504-014, October 2003. (Revised August 2005.) View Details
- Moon, Youngme E. "Marketing Antidepressants: Prozac and Paxil (TN)." Harvard Business School Teaching Note 505-009, July 2004. (Revised February 2005.) View Details
- Moon, Youngme E., and Christina L. Darwall. "Intel Commercials." Harvard Business School Video Supplement 505-708, January 2005. View Details
- Moon, Youngme E. "Birth of the Swatch, The." Harvard Business School Case 504-096, June 2004. (Revised November 2004.) View Details
- Moon, Youngme E. "IKEA Invades America." Harvard Business School Case 504-094, April 2004. (Revised September 2004.) View Details
- Moon, Youngme E., and John A. Quelch. "Starbucks: Delivering Customer Service (TN)." Harvard Business School Teaching Note 504-089, April 2004. (Revised June 2004.) View Details
- Moon, Youngme E., Vincent Dessain, and Anders Sjoman. "Alessi: Evolution of an Italian Design Factory (B)." Harvard Business School Case 504-019, September 2003. (Revised February 2004.) View Details
- Moon, Youngme E., Vincent Dessain, and Anders Sjoman. "Alessi: Evolution of an Italian Design Factory (C)." Harvard Business School Case 504-020, September 2003. (Revised February 2004.) View Details
- Moon, Youngme E., Vincent Dessain, and Anders Sjoman. "Alessi: Evolution of an Italian Design Factory (A)." Harvard Business School Case 504-018, September 2003. (Revised January 2004.) View Details
- Moon, Youngme E., Vincent Dessain, and Anders Sjoman. "Alessi: Evolution of an Italian Design Factory (D)." Harvard Business School Case 504-022, September 2003. (Revised January 2004.) View Details
- Moon, Youngme E., Erika Kussmann, Emma Penick, Susan Wojewoda, and Kerry Herman. "Burberry." Harvard Business School Case 504-048, October 2003. (Revised January 2004.) View Details
- Moon, Youngme E., and Kerry Herman. "Aqualisa Quartz: Simply a Better Shower (TN)." Harvard Business School Teaching Note 503-058, February 2003. (Revised September 2003.) View Details
- Moon, Youngme E. "Electronic Arts Introduces The Sims Online." Harvard Business School Case 503-008, August 2002. (Revised August 2003.) View Details
- Moon, Youngme E., Lucy Cummings, Sonali Sampat, Sam Thakarar, and Kerry Herman. "In-N-Out Burger." Harvard Business School Case 503-096, June 2003. View Details
- Moon, Youngme E., and Kerry Herman. "McDonald's Russia: Managing a Crisis." Harvard Business School Case 503-020, October 2002. (Revised January 2003.) View Details
- Moon, Youngme E., and Christina L. Darwall. "Microsoft: Positioning the Tablet PC." Harvard Business School Case 502-051, March 2002. (Revised January 2003.) View Details
- Moon, Youngme E. "Audio Spotlight, The." Harvard Business School Case 502-014, November 2001. (Revised August 2002.) View Details
- Moon, Youngme E. "NTT DoCoMo: Marketing i-mode." Harvard Business School Case 502-031, June 2002. (Revised July 2002.) View Details
- Moon, Youngme E., and David Kiron. "Vans: Skating on Air." Harvard Business School Case 502-077, June 2002. View Details
- Frei, Frances X., Youngme E. Moon, and Hanna Rodriguez-Farrar. "Gateway: Moving Beyond the Box." Harvard Business School Case 601-038, July 2000. (Revised May 2002.) View Details
- Moon, Youngme E., and Kerry Herman. "Digital Angel." Harvard Business School Case 502-021, November 2001. (Revised March 2002.) View Details
- Moon, Youngme E. "Charmed Technology." Harvard Business School Case 502-012, August 2001. View Details
- Moon, Youngme E. "BizRate.com." Harvard Business School Case 501-024, October 2000. (Revised March 2001.) View Details
- Moon, Youngme E. "BizRate.com." Harvard Business School Teaching Note 501-026, February 2001. View Details
- Dolan, Robert J., and Youngme E. Moon. "Pricing and Market Making on the Internet." Harvard Business School Background Note 500-065, December 1999. (Revised November 2000.) View Details
- Rangan, V. Kasturi, Youngme E. Moon, and Marie Bell. "RadioShack." Harvard Business School Case 500-081, February 2000. (Revised April 2000.) View Details
- Moon, Youngme E. "Interactive Technologies and Relationship Marketing Strategies." Harvard Business School Background Note 599-101, March 1999. (Revised January 2000.) View Details
- Moon, Youngme E. "Network Technology and the Role of Intermediaries." Harvard Business School Background Note 599-102, March 1999. (Revised January 2000.) View Details
- Moon, Youngme E. "Autobytel.com (TN)." Harvard Business School Teaching Note 500-076, January 2000. View Details
- Bolton, Ruth, and Youngme E. Moon. "Coop, The: Market Research." Harvard Business School Case 599-113, March 1999. (Revised August 1999.) View Details
- Moon, Youngme E. "Onsale, Inc. TN." Harvard Business School Teaching Note 500-022, August 1999. View Details
- Moon, Youngme E. "Onsale, Inc." Harvard Business School Case 599-091, February 1999. (Revised May 1999.) View Details
- Journal Articles
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- McGovern, Gail, and Youngme Moon. "Companies and the Customers Who Hate Them." Harvard Business Review 85, no. 6 (June 2007). View Details
- Moon, Youngme. "Break Free from the Product Life Cycle." Harvard Business Review 83, no. 5 (May 2005). View Details
- Gourville, John T., and Youngme Moon. "Managing Price Expectations through Product Overlap." Journal of Retailing 80, no. 1 (January 2004): 23–34. View Details
- Moon, Youngme. "Don't Blame the Computer: When Self-Disclosure Moderates the Self-Serving Bias." Journal of Consumer Psychology 13, nos. 1-2 (2003). View Details
- Klein, J., Y. Moon, and R. Picard. "This Computer Responds to User Frustration: Theory, Design, Results, and Implications." Interacting With Computers 14, no. 2 (February 2002): 119–140. View Details
- Moon, Youngme. "Personalization and Personality: Some Effects of Customizing Message Style Based on Consumer Personality." Journal of Consumer Psychology 12, no. 4 (2002): 313–326. View Details
- Frei, Frances X., and Y. Moon. "Web Self-Service Can Be Self-Defeating." American Banker (May 26, 2000). View Details
- Moon, Y., and F. Frei. "Exploding the Self-Service Myth." Harvard Business Review 78, no. 3 (May–June 2000): 26–27. View Details
- Dolan, R., and Y. Moon. "Pricing and Market Making on the Internet." Journal of Interactive Marketing 14, no. 2 (spring 2000): 56–73. View Details
- Nass, C. I., and Y. Moon. "Machines and Mindlessness." Journal of Social Issues 56, no. 1 (spring 2000): 81–103. View Details
- Moon, Y. "Intimate Exchanges: Using Computers to Elicit Self-disclosure from Consumers." Journal of Consumer Research 26, no. 4 (March 2000): 324–340. View Details
- Moon, Youngme. "The Effects of Physical Distance and Response Latency on Persuasion in Computer-mediated Communication and Human-computer Interaction." Journal of Experimental Psychology: Applied 5, no. 4 (December 1999): 379–392. View Details
- Nass, C. I., Y. Moon, and P. Carney. "Are People Polite to Computers: Responses to Computer-based Interviewing Systems." Journal of Applied Social Psychology 29, no. 5 (1999): 1093–1110. View Details
- Moon, Y. "Computers with Personalities." Advances in Consumer Research 26 (1999). View Details
- Moon, Y., and C. I. Nass. "Are Computers Scapegoats? Attributions of Responsibility in Human-Computer Interaction." International Journal of Human-Computer Studies 49, no. 1 (July 1998): 79–94. View Details
- Moon, Y. "Impression Management in Computer-based Interviews: The Effects of Input Modality, Output Modality, and Distance." Public Opinion Quarterly 62, no. 4 (winter 1998): 610–622. View Details
- Nass, C. I., Y. Moon, and N. Green. "Are Computers Gender-neutral? Gender Stereotypic Responses to Computers with Voices." Journal of Applied Social Psychology 27, no. 10 (1997): 864–876. View Details
- Moon, Y., and C. I. Nass. How "Real" Are Computer Personalities? Psychological Responses to Personality Types in Human-Computer Interaction. Communication Research 23, no. 6 (December 1996): 651–674. View Details
- Nass, C. I., B. J. Fogg, and Y. Moon. "Can Computers Be Teammates? Affiliation and Social Identity Effects in Human-computer Interaction." International Journal of Human-Computer Studies 45, no. 6 (December 1996): 669–678. View Details
- Nass, C. I., and Y. Moon. "Localized Autocorrelation Diagnostic Statistic for Sociological Models: Times-series, Network, and Spatial Datasets." Sociological Methods & Research 25, no. 2 (November 1996): 223–247. View Details
- Nass, C. I., Y. Moon, B. J. Fogg, B. Reeves, and D. C. Dryer. "Can Computer Personalities Be Human Personalities?" International Journal of Human-Computer Studies 43, no. 2 (August 1995): 223–239. View Details
- Research Summary
- Additional Information
- Areas of Interest
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- brands and branding
- consumer behavior
- consumer goods
- innovation
- technological innovation
- consumer psychology
- customer behavior
- customer focus
- disruptive technology
- electronic commerce
- electronic markets
- emerging markets
- experimentation
- global
- high-tech marketing
- information technology
- managing innovation
- marketing
- product development
- social interactions
- strategy
- technology strategy
- word of mouth
- advertising
- automobiles
- automotive
- clothing
- communications
- computer
- consumer products
- e-commerce industry
- electronics
- entertainment
- fashion
- high technology
- home video games
- information
- information technology industry
- internet
- marketing industry
- music
- pharmaceuticals
- toy
- video games
- Asia
- East Asia
- Europe
- North America
- Western Europe
Additional TopicsIndustriesGeographies