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- All HBS Web (16)
- Faculty Publications (1)
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- 25 Mar 2010
- News
Undercover Boss
- 01 Sep 2010
- News
A CEO Goes Undercover
Manby (MBA '85) Courtesy Joel Manby Web Extra Undercover Boss: Watch the Joel Manby Episode As I reached out to shut off my alarm at 3 a.m. — wake-up time for my first day as a street washer — I wondered, “What have I gotten myself into?”... View Details
- 01 Jun 2012
- News
New Venture Winner an Undercover Success
Angela Newnam (MBA 1996) did not set out to be an entrepreneur. But the self-described former “career gal” and mother of three became one by envisioning what she could not find: sexy, comfortable underwear that absorb odor and wick away moisture. The company she... View Details
- 01 Jun 2004
- News
Undercover Alum Faces the Music in HBS Show
trial. Enter Whit Sellblower, a Baker Scholar graduate of HBS, who goes undercover and returns to the School to pass as a student once again. Predictable — and unpredictable — complications ensue. Such were the Terms of Endowment, this... View Details
- 01 Jun 2024
- News
Action Plan: Role-Play
When you encounter the phrase private investigator, chances are good the character you conjure up in your mind doesn’t resemble Sarah Carson (MBA 1971). So much the better for Carson, whose work has often required convincing people she was a small-business employee... View Details
- Article
Can You Cut 'Turn Times' Without Adding Staff?
By: Ethan Bernstein and Ryan W. Buell
The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, goes undercover as a service crew member to discover how and whether his employees can speed up cleaning, checking, restocking, and... View Details
Keywords: Employee Empowerment; Employee Motivation; Turnaround; Service Operations; Employees; Motivation and Incentives; Leadership; Air Transportation Industry; Japan
Bernstein, Ethan, and Ryan W. Buell. "Can You Cut 'Turn Times' Without Adding Staff?" R1604K. Harvard Business Review 94, no. 4 (April 2016): 113–117.
- 30 Jun 2023
- Blog Post
Finding Pride
extremely nervous. I realized they were terrified that I was one of the undercover writers of the Gang of Nine, who wrote the anonymous gossip column for the Harbus. I assured them I was a lesbian, and I wasn’t there to out them. That’s... View Details
- 30 May 2023
- News
Finding PRIDE
Edited by Jen McFarland Flint; Illustrations by Anthony Gerace In the late 1970s, a dozen or so gay men found one another at HBS and decided to band together, calling themselves the Alternative Executive Lifestyles group. They posted notices around campus, discreetly... View Details
- 01 Mar 2018
- News
More Than a Game
part of the TV show Undercover Boss ; in his first year as SeaWolves owner, he served as a color commentator for the home radio broad casts and sometimes helped the grounds crew pull the tarp on the field. Another is focusing on just a... View Details
Keywords: Dan Morrell
- 01 Dec 2016
- News
Cast of Characters
The main characters of F.X. Biasi Jr.’s (PMD 41, 1981) first epic, The Brother-in-Law, were too old to star in an ongoing adventure series. So in Biasi’s later thrillers, the mantle is passed on to a son, Navy SEAL Bruce Tanner—“the classic all-American male hero.” In... View Details
Keywords: April White
- 01 Jun 2012
- News
In Brief
Web Extras Experiment Fund President’s Challenge US–China trade relations exhibit at the Baker Library | Bloomberg Center New Venture Winner an Undercover Success Angela Newnam (MBA 1996) did not set out to be an entrepreneur. But the... View Details
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
life as a trained assassin, working directly for the South African government to take down prominent political players when requested to maintain national security and apparent order. Join the Dots by Patrick Moffett (AMP 111) Vanguard Press A team of highly trained... View Details
- 12 Apr 2016
- First Look
April 12, 2016
April 2016 Harvard Business Review Can You Cut 'Turn Times' Without Adding Staff? By: Bernstein, Ethan, and Ryan W. Buell Abstract—The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, goes... View Details
Keywords: Sean Silverthorne
- 01 Sep 2016
- News
Code name: Miesiąc
means “May”—is told by undercover SB agents and student informers; some of it is misinformation planted by Maj through friends who pretended to cooperate with the SB to avoid arrest or the beatings for which its officers were infamous. In... View Details