undercover - Publications - Faculty & Research

25 Mar 2010
News

Undercover Boss

Keywords: Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Motor Vehicle and Parts Dealers; Retail Trade

01 Sep 2010
News

Manby (MBA '85) Courtesy Joel Manby Web Extra Undercover Boss: Watch the Joel Manby Episode As I reached out to shut off my alarm at 3 a.m. — wake-up time for my first day as a street washer — I wondered, “What have I gotten myself into?”... View Details

Keywords: Joel Manby; reality television; social class; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

01 Jun 2012
News

New Venture Winner an Undercover Success

Angela Newnam (MBA 1996) did not set out to be an entrepreneur. But the self-described former “career gal” and mother of three became one by envisioning what she could not find: sexy, comfortable underwear that absorb odor and wick away moisture. The company she... View Details

01 Jun 2004
News

Undercover Alum Faces the Music in HBS Show

trial. Enter Whit Sellblower, a Baker Scholar graduate of HBS, who goes undercover and returns to the School to pass as a student once again. Predictable — and unpredictable — complications ensue. Such were the Terms of Endowment, this... View Details

Keywords: HBS show; Colleges, Universities, and Professional Schools; Educational Services

01 Jun 2024
News

Action Plan: Role-Play

When you encounter the phrase private investigator, chances are good the character you conjure up in your mind doesn’t resemble Sarah Carson (MBA 1971). So much the better for Carson, whose work has often required convincing people she was a small-business employee... View Details

Keywords: Christine Speer Lejeune; photo by Christina Gandolfo; detective; private investigator; undercover; acting

Article

Can You Cut 'Turn Times' Without Adding Staff?

By: Ethan Bernstein and Ryan W. Buell

The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, goes undercover as a service crew member to discover how and whether his employees can speed up cleaning, checking, restocking, and... View Details

Keywords: Employee Empowerment; Employee Motivation; Turnaround; Service Operations; Employees; Motivation and Incentives; Leadership; Air Transportation Industry; Japan

Citation

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2025
Working Paper

Generative AI Use by Capital Market Information Intermediaries: Evidence from Seeking Alpha

By: Mark Bradshaw, Chenyang Ma, Benjamin Yost and Yuan Zou

We study the use of generative AI for firm-specific financial analysis on the Seeking Alpha platform. We find that, after the initial launch of ChatGPT in November 2022, the share of AI-generated articles rose sharply to 13.4% of all articles, then declined in late... View Details

Keywords: Generative Ai; Seeking Alpha; Equity Research; Large Language Models; Gpt; AI and Machine Learning; Information Publishing; Financial Markets

Citation

SSRN

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30 Jun 2023
Blog Post

Finding Pride

extremely nervous. I realized they were terrified that I was one of the undercover writers of the Gang of Nine, who wrote the anonymous gossip column for the Harbus. I assured them I was a lesbian, and I wasn’t there to out them. That’s... View Details

30 May 2023
News

Finding PRIDE

people looked extremely nervous. I realized they were terrified that I was one of the undercover writers of the Gang of Nine, who wrote the anonymous gossip column for the Harbus. I assured them I was a lesbian, and I wasn’t there to out... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Mar 2018
News

More Than a Game

part of the TV show Undercover Boss ; in his first year as SeaWolves owner, he served as a color commentator for the home radio broad casts and sometimes helped the grounds crew pull the tarp on the field. Another is focusing on just a... View Details

Keywords: Dan Morrell

01 Dec 2016
News

Cast of Characters

The main characters of F.X. Biasi Jr.’s (PMD 41, 1981) first epic, The Brother-in-Law, were too old to star in an ongoing adventure series. So in Biasi’s later thrillers, the mantle is passed on to a son, Navy SEAL Bruce Tanner—“the classic all-American male hero.” In... View Details

Keywords: April White

01 Jun 2012
News

In Brief

Web Extras Experiment Fund President’s Challenge US–China trade relations exhibit at the Baker Library | Bloomberg Center New Venture Winner an Undercover Success Angela Newnam (MBA 1996) did not set out to be an entrepreneur. But the... View Details

Keywords: meta; contests; awards

12 Apr 2016
First Look

April 12, 2016

April 2016 Harvard Business Review Can You Cut 'Turn Times' Without Adding Staff? By: Bernstein, Ethan, and Ryan W. Buell Abstract—The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, goes... View Details

Keywords: Sean Silverthorne

01 Sep 2016
News

Code name: Miesiąc

means “May”—is told by undercover SB agents and student informers; some of it is misinformation planted by Maj through friends who pretended to cooperate with the SB to avoid arrest or the beatings for which its officers were infamous. In... View Details

Keywords: April White; photographed by Piotr Malecki

01 Dec 2018
News

Alumni and Faculty Books for December 2018

life as a trained assassin, working directly for the South African government to take down prominent political players when requested to maintain national security and apparent order. Join the Dots by Patrick Moffett (AMP 111) Vanguard Press A team of highly trained... View Details

Publications