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  • 01 Jun 2011
  • News

All in Good Time

image of a hard-driving entrepreneur who is on call around the clock doesn’t mesh well with the nonstop demands of family life. But that didn’t stop Allison O’Kelly (MBA ’99) from leaving a fast-track management position at Toys “R” Us and starting Mom Corps, a View Details
Keywords: Julia Hanna; staffing agencies; parenthood; Accounting, Tax, Bookkeeping, Payroll Services; Professional Services
  • October 2016
  • Case

Turkasset: Bringing Customer-Centricity to Debt Collection

By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
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  • January 2009 (Revised March 2011)
  • Case

Yoshiko Shinohara and Tempstaff

By: Anthony Mayo, Masako Egawa and Mayuka Yamazaki
The case presents a biographical portrait of Yoshiko Shinohara who founded Tempstaff in 1973, one of the largest temporary staffing agencies in Japan. In addition to chronicling Shinohara's entrepreneurial activities, the case provides contextual background about the... View Details
Keywords: Business History; Entrepreneurship; Gender; Employment Industry; Japan
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  • 03 Feb 2020
  • What Do You Think?

Can an Organization Have Too Much 'Rebel Talent'?

at its core, means engaged minds and hearts.” Does she have it right? What do you think? Original Column Can an Organization Have Too Much 'Rebel Talent'? In a recent book, Francesca Gino argues the value of staffing an organization with... View Details
Keywords: by James Heskett
  • November 2020 (Revised April 2021)
  • Case

Roll-Ups and Surprise Billing: Collisions at the Intersection of Private Equity and Patient Care

By: Trevor Fetter and Kira Seiger
This case describes the increasing investment by private equity (PE) firms in patient care and other healthcare services. The case focuses on investments in physician staffing firms and roll-up strategy investments in physician practice management (PPM). Included in... View Details
Keywords: Business Ventures; Acquisition; Mergers and Acquisitions; Business Model; Change; Disruption; Fluctuation; Trends; Customers; Customer Value and Value Chain; Ethics; Fairness; Finance; Equity; Insurance; Private Equity; Geography; Geographic Scope; Health; Health Care and Treatment; Markets; Demand and Consumers; Supply and Industry; Industry Structures; Ownership; Ownership Type; Private Ownership; Relationships; Agency Theory; Business and Community Relations; Business and Shareholder Relations; Business and Stakeholder Relations; Networks; Strategy; Competition; Consolidation; Expansion; Integration; Horizontal Integration; Vertical Integration; Value; Value Creation; Health Industry; Insurance Industry; United States
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  • October 1996 (Revised January 1997)
  • Case

MacTemps: Building Commitment in the Interim Workforce

MacTemps is a provider of temporary workers skilled in computer graphics and database management. Unlike many temporary agencies that treat temps as a commodity, MacTemps has attempted to build relationships with temps through offering benefits and training. This case... View Details
Keywords: Selection and Staffing; Organizational Design; Personal Development and Career; Information Technology Industry; Employment Industry
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  • 13 Mar 2007
  • First Look

First Look: March 13, 2007

  Working PapersInitiating Divergent Organizational Change: The Enabling Role of Actors' Social Position Author:Julie Battilana Abstract This study addresses the paradox of embedded human agency, or the contradiction between actors' View Details
Keywords: Martha Lagace
  • June 2003 (Revised April 2004)
  • Case

Mercy Corps: Global Social Entrepreneurship (A)

By: Christopher A. Bartlett and Daniel F. Curran
Neal Keny-Guyer, CEO of Mercy Corps International, built his organization by following the advice of Theodore Roosevelt: "Be smart enough to hire good people and have sense enough to get out of their way." For eight years, Keny-Guyer helped Mercy Corps grow in size and... View Details
Keywords: Corporate Entrepreneurship; Globalization; Government and Politics; Selection and Staffing; Leadership; Organizational Structure; Opportunities; Afghanistan; Iraq
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  • Web

Negotiation, Organizations & Markets - Faculty & Research

capitalism—the separation of ownership and control in large corporations—first empirically documented by Berle and Means (1932). Such separation entails several agency problems reflecting conflicts between managers and shareholders, such... View Details
  • 06 Jun 2017
  • First Look

First Look at New Research and Ideas: June 6, 2017

Examination at the USPTO The U.S. Patent and Trademark Office (USPTO) is the federal government agency responsible for evaluating and granting patents and trademarks. In 2015, the USPTO employed approximately 8,000 patent examiners who... View Details
Keywords: Sean Silverthorne
  • Web

Topics - HBS Working Knowledge

Browse All topics Accounting Audits (3) Accounting (119) Acquisition (20) Activity Based Costing and Management (2) Adaptation (7) Adoption (3) Advertising Campaigns (6) Advertising (77) Agency Theory (3) Age (3) Agreements and... View Details
  • 09 Apr 2001
  • Research & Ideas

Marketing a Country: Promotion as a Tool for Attracting Foreign Investment.

overseas offices of quasi-government agencies also tended to be staffed by full-time promoters who were directly controlled by, and accountable to, the agencies. These advantages were particularly important... View Details
Keywords: by Louis T. Wells & Alvin G. Wint
  • 23 Aug 2021
  • Research & Ideas

Why White-Collar Crime Spiked in America After 9/11

staffing of white-collar crime investigations, with a loss of 36 percent from its 2001 levels, Nguyen writes. Why did those investigations suffer? White-collar crime investigations, which can range from Ponzi schemes to accounting fraud,... View Details
Keywords: by Jay Fitzgerald
  • Web

Our Values | About

taking additional steps to ensure the safety and well-being of our community. We have a sophisticated security plan as our baseline, including a state-of-the-art Security Operations Center that is staffed 24/7 and the ability, for... View Details
  • Web

Harvard Business School

a joint venture with Qualcomm. The third, ChaseCom, built and operated call centers around the world and sold to AT&T Corporation in 2007. ChaseSource, his staffing and real estate development firm, was ranked by Black Enterprise magazine... View Details
  • 01 Dec 1997
  • News

Short Takes

employers and employees. "The growth of staffing agencies suggests that we may be witnessing a slow recasting of the economy's institutional matrix where people are emerging as bundles of skills,... View Details
Keywords: Judith Ross
  • 01 Dec 2017
  • News

Case Study: The Doctor Deficit

seeking temporary staffing. Finding talent is an enormous source of expense and inefficiency in the industry, adds Nazem, who estimates that “nearly 100 percent” of health care institutions will need temporary staff this year. The idea isn’t new. Temporary medical... View Details
Keywords: April White
  • 01 Dec 2018
  • News

Alumni and Faculty Books for December 2018

step-by-step, room-by-room guidance on how to create a welcoming and functioning space that expresses your unique individuality. Breaking Through: Leadership Disciplines from Top Performing Staffing Firms by Mike Cleland and Barry Asin... View Details
  • 23 Mar 2010
  • First Look

First Look: March 23

Up: Is Voluntary Self-Reporting a Signal of Effective Self-Policing? Authors: Michael W. Toffel and Jodi L. Short Abstract Administrative agencies are increasingly establishing voluntary self-reporting programs both as an investigative... View Details
Keywords: Martha Lagace
  • 29 May 2020
  • Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details
Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness