Publications

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03 Oct 2014
News

An Open Office Experiment that Actually Worked

Keywords: workspace; office culture; open concept

25 Mar 2020
News

From 'Hello' To 'Can You Hear Me?': How The Coronavirus Could Change Office Culture

29 Nov 2021
News

How to Create a Culture of Appreciation at Your Office

January 2022 (Revised November 2023)
Case

Expanding the Culture of Learning at Kraft Heinz

By: Ashley V. Whillans and Carolyn Watson

The Kraft Heinz Company (KHC) was an American food company formed in 2015 by the merger of Kraft Foods Group, Inc and the H.J. Heinz Company. The company sold food products like Heinz Ketchup, Kraft Mac & Cheese, Kool-Aid, and Philadelphia cream cheese to supermarkets,... View Details

Keywords: Learning; Culture; Work Culture; Workplace Practices; Mergers; Mergers and Acquisitions; Competitive Advantage; Human Capital; Training; Performance Evaluation; Growth and Development; Personal Development and Career; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Food and Beverage Industry

January 2021
Case

Leading Culture Change at SEB

By: Amy C. Edmondson and Elena Corsi

The Risk organization at SEB, a leading Nordic financial services group founded in 1856, undertook a culture change program focused on psychological safety, empathic listening, and strategic framing. The program enabled risk organization teams to make progress on... View Details

Keywords: Leadership; Risk Management; Leading Change; Organizational Culture; Decision Making; Banking Industry; Sweden

September 2024 (Revised January 2025)
Teaching Note

Leading Culture Change at SEB

By: Amy Edmondson and Cat Huang

Teaching Note for HBS Case No. 621-074. The Risk organization at SEB, a leading Nordic financial services group founded in 1856, undertook a culture change program focused on psychological safety, empathic listening, and strategic framing. The program enabled risk... View Details

Keywords: Risk Management; Leading Change; Organizational Culture; Decision Making; Banking Industry; Financial Services Industry; Sweden

January–February 2014
Article

IDEO's Culture of Helping

By: Teresa Amabile, Colin M. Fisher and Julianna Pillemer

Leaders can do few things more important than encouraging helping behavior within their organizations. In the highest-performing companies, it is a norm that colleagues support one another's efforts to do the best work they can. That has always been true for efficiency... View Details

Keywords: Management Style; Behavior; Attitudes; Organizational Culture; Relationships; Social and Collaborative Networks

This ambitious volume sets out to understand how every company impacts public health and introduces a robust model, rooted in organizational and scientific knowledge, for companies committed to making positive contributions to health and wellness. Focusing on four... View Details

IDEO's Culture of Helping

In the highest-performing companies, it is a norm that colleagues support one another’s efforts to do the best work they can. After spending two years observing, interviewing people, and conducting surveys at one office of IDEO, the authors discovered four... View Details

February 2021
Case

A Cultural Transformation at Southeastern Grocers

By: Suraj Srinivasan, Jonah S. Goldberg and Joseph A. Paul

When Anthony Hucker, the CEO of Southeastern Grocers (SEG), took over in that role in July 2017, the company was in dire financial and operational condition and was headed towards bankruptcy. SEG, the fifth largest grocery chain in the U.S. in early 2021, operated... View Details

Keywords: Business Transformation; Strategy Execution; Retail; Organizational Culture; Transformation; Growth and Development Strategy; Performance; Success; Retail Industry; Food and Beverage Industry; United States; Florida

January 2021 (Revised February 2021)
Case

TCS: From Physical Offices to Borderless Work

By: Prithwiraj Choudhury and Malini Sen

Tata Consultancy Services (TCS), a multinational IT services company headquartered in Mumbai, is a subsidiary of one of India’s most reputed conglomerates, the Tata Group. In 2020, TCS was valued at $144.7 billion, the highest for any company in the IT sector,... View Details

Keywords: Remote Work; Organizational Structure; Change Management; Transformation; Decision Choices and Conditions; Customer Satisfaction; Information Technology Industry; India; Asia; United States; Europe

08 Oct 2021
News

In New Poll, Executives Say Remote Work Hurts Culture As They Cut Office Space To Make Hybrid Work Permanent

28 May 2020
News

Zoom's First Chief Diversity Officer

20 Feb 2020
Op-Ed

Love in the Office Is Wonderful. Except for CEOs.

other complaints about the company’s culture. "It's clear McDonald's culture is rotten from top to bottom,” she said. Perhaps the height of lack of disclosure was reached by a nonprofit CEO in Massachusetts, who boasted of his... View Details

Keywords: by Regina Herzlinger

14 Jul 2023
Blog Post

Building a Culture of Awareness and Accountability in your Organization

Management, today Manso-Brown is a speaker, educator, and activist artist. Her art and educational workshops challenge and encourage people to have meaningful conversations about social justice. She has partnered with many offices... View Details

Keywords: All Industries

17 Jul 2023
Blog Post

Sustainability Career Advice from the Career & Professional Development Office

Hillary Mann is a Corporate Relations Director in the Career and Professional Development Office covering Consumer Products, Retail & Luxury Goods, Hospitality, Agribusiness, and Sustainability. She enjoys helping students and alumni... View Details

01 Dec 2017
News

The Power of Cultural Understanding

years. As an endorsement of this international focus, Jafar has established a fund to support the MENA Research Center in Istanbul, its Dubai Research Office, and other HBS activities throughout the region. The expansion of HBS’s global centers and View Details

01 Feb 2017
News

New Regional Offices Broaden HBS’s Intellectual Reach

practices. Since then, the Initiative has established nine research centers and five offices that facilitate case writing and research; build connections with alumni and other leaders of industry, government, and academia; and create... View Details

August 2011
Supplement

Interview with Raj Datta, Former Chief Knowledge Officer of MindTree

By: David A. Garvin

MindTree is a mid-sized Indian IT services company known for its knowledge management practices, its collborative communities, and its strong culture and values. The CEO has a set a goal of becoming a $1 billion company by 2014; to reach that goal, employees must... View Details

Keywords: Knowledge Management; Social and Collaborative Networks; Innovation and Invention; Organizational Culture; Learning; Values and Beliefs; Information Technology Industry; Service Industry; India