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  • All HBS Web  (858)
    • News  (262)
    • Research  (189)
    • Multimedia  (6)
  • Faculty Publications  (86)

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  • All HBS Web  (858)
    • News  (262)
    • Research  (189)
    • Multimedia  (6)
  • Faculty Publications  (86)
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  • December 2009 (Revised January 2024)
  • Case

A Letter from Prison

By: Eugene Soltes
Stephen Richards, the former global head of sales at Computer Associates, Inc. (CA), is serving a seven-year prison sentence for financial fraud. In the case, Richards responds to a number of questions about managerial responsibility and the manipulation of financial... View Details
Keywords: Accounting; Crime and Corruption; Ethics; Corporate Accountability; Managerial Roles
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Soltes, Eugene. "A Letter from Prison." Harvard Business School Case 110-045, December 2009. (Revised January 2024.)
  • April 2008
  • Exercise

Exercise: Customer-Operator Letter Writing

By: Frances X. Frei
The exercise involves having students write letters to an organization of their choice describing their operating experience at a detailed level. The companies' responses are paired with the students' letters and the entire collection is made available to the class.... View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Customer Value and Value Chain; Knowledge Sharing; Knowledge Use and Leverage; Performance Improvement
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Frei, Frances X. "Exercise: Customer-Operator Letter Writing." Harvard Business School Exercise 608-126, April 2008.
  • May 2010 (Revised June 2010)
  • Supplement

Pfizer: Letter from the Chairman (B)

By: Robert L. Simons and Kathryn Rosenberg
This case continues the story begun in "Pfizer: A Letter from the Chairman" (HBS No. 110-003), revealing the letter Chairman and CEO Jeff Kindler wrote for the 2008 Annual Report. View Details
Keywords: Corporate Accountability; Corporate Governance; Business and Shareholder Relations; Value Creation; Decision Choices and Conditions; Annual Reports; Pharmaceutical Industry; United States
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Simons, Robert L., and Kathryn Rosenberg. "Pfizer: Letter from the Chairman (B)." Harvard Business School Supplement 110-004, May 2010. (Revised June 2010.)
  • January 2005 (Revised August 2007)
  • Exercise

Letter Writing Exercise

By: Frances X. Frei and Hanna Rodriguez-Farrar
Provides an opportunity for students to experience first-hand how service companies respond to customer feedback. The corresponding module note further describes the exercise. View Details
Keywords: Customer Focus and Relationships; Communication; Service Industry
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Frei, Frances X., and Hanna Rodriguez-Farrar. "Letter Writing Exercise." Harvard Business School Exercise 605-056, January 2005. (Revised August 2007.)
  • July 2009 (Revised May 2010)
  • Case

Pfizer: Letter from the Chairman (A)

By: Robert L. Simons and Natalie Kindred
This case explores maximizing shareholder value as a goal in executive decision making. Over a period of nine years, three different Pfizer CEOs make critical decisions intended to increase shareholder value. But the results are disappointing. To allow students to... View Details
Keywords: Decision Choices and Conditions; Corporate Accountability; Corporate Governance; Annual Reports; Business and Shareholder Relations; Value Creation; Pharmaceutical Industry; United States
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Simons, Robert L., and Natalie Kindred. "Pfizer: Letter from the Chairman (A)." Harvard Business School Case 110-003, July 2009. (Revised May 2010.)
  • December 1972
  • Case

Letter from Mr. Starrett

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Baughman, James P. "Letter from Mr. Starrett." Harvard Business School Case 373-125, December 1972.
  • March 2010 (Revised January 2011)
  • Teaching Note

A Letter from Prison (TN)

By: Eugene F. Soltes
Teaching Note for [110045]. View Details
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Soltes, Eugene F. "A Letter from Prison (TN)." Harvard Business School Teaching Note 110-059, March 2010. (Revised January 2011.)
  • June 1994
  • Case

Letter from an Investment Banker

By: D. Quinn Mills, G. Bruce Friesen and Richard C. Wei
Keywords: Investment Banking; Banking Industry
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Mills, D. Quinn, G. Bruce Friesen, and Richard C. Wei. "Letter from an Investment Banker." Harvard Business School Case 494-061, June 1994.
  • Article

A Letter to the CEO

By: Joseph B. Fuller
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Fuller, Joseph B. "A Letter to the CEO." Harvard Business Review 80, no. 10 (October 2002).
  • April 2008
  • Teaching Note

Exercise: Customer-Operator Letter Writing (TN)

By: Frances X. Frei
Teaching Note for [608126]. View Details
Keywords: Customer Relationship Management; Operations
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Frei, Frances X. "Exercise: Customer-Operator Letter Writing (TN)." Harvard Business School Teaching Note 608-127, April 2008.
  • 2015
  • Working Paper

Politically Connected Firms and SEC Comment Letters

By: Jonas Heese, Mozaffar Khan and Karthik Ramanna
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Heese, Jonas, Mozaffar Khan, and Karthik Ramanna. "Politically Connected Firms and SEC Comment Letters." Working Paper, October 2015.
  • June 2010 (Revised April 2017)
  • Teaching Note

Pfizer: Letter from the Chairman (A) and (B)

By: Robert Simons and Kathryn Rosenberg
Teaching Note for 110003 and 110004. View Details
Keywords: Management Control Systems; Strategy And Execution; Performance Measurement; Pharmaceutical Industry
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Simons, Robert, and Kathryn Rosenberg. "Pfizer: Letter from the Chairman (A) and (B)." Harvard Business School Teaching Note 110-067, June 2010. (Revised April 2017.)
  • February 2008 (Revised May 2012)
  • Supplement

The Big Easy, Not So Easy: The Letter

By: Nicolas P. Retsinas and Ben Creo
A short, supplemental case to "The Big Easy, Not So Easy" (208-068). Doris Koo must respond to new challenges at Lafitte in New Orleans. View Details
Keywords: Natural Disasters; Housing; Projects; Risk Management; Urban Development; Reputation; New Orleans
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Retsinas, Nicolas P., and Ben Creo. "The Big Easy, Not So Easy: The Letter." Harvard Business School Supplement 208-125, February 2008. (Revised May 2012.)
  • June 2018
  • Supplement

PCAOB Efforts to Improve Audit Quality (B): Excerpts of Public Comment Letters

By: Aiyesha Dey and Paul Healy
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Dey, Aiyesha, and Paul Healy. "PCAOB Efforts to Improve Audit Quality (B): Excerpts of Public Comment Letters." Harvard Business School Supplement 118-109, June 2018.
  • November 1995
  • Case

First Pacific Company Limited: From Letters of Credit to Personal Communications Networks

By: Michael Y. Yoshino and Carin-Isabel Knoop
Keywords: Financial Services Industry
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Yoshino, Michael Y., and Carin-Isabel Knoop. "First Pacific Company Limited: From Letters of Credit to Personal Communications Networks." Harvard Business School Case 396-139, November 1995.
  • January 31, 2019
  • Article

The Backlash to Larry Fink's Letter Shows How Far Business Has to Go on Social Responsibility

By: Mark R. Kramer
Larry Fink, CEO of BlackRock, the world’s largest investor with $6 trillion under management, evoked heated controversy with his remarks last week that his company would change its hiring and potentially its compensation structure to advance diversity and ensure that... View Details
Keywords: Diversity; Corporate Social Responsibility and Impact; Mission and Purpose
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Kramer, Mark R. "The Backlash to Larry Fink's Letter Shows How Far Business Has to Go on Social Responsibility." Harvard Business Review Digital Articles (January 31, 2019).
  • May 17, 2019
  • Article

Amazon's Priorities Over the Years, Based on Jeff Bezos's Letters to Shareholders

By: Tricia Gregg and Boris Groysberg
Citation
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Gregg, Tricia, and Boris Groysberg. "Amazon's Priorities Over the Years, Based on Jeff Bezos's Letters to Shareholders." Harvard Business Review (website) (May 17, 2019).
  • August 2017
  • Article

Is the SEC Captured? Evidence from Comment-Letter Reviews

By: Jonas Heese, Mozaffar Khan and Karthik Ramanna
SEC oversight of publicly listed firms ranges from comment letter (CL) reviews of firms’ reporting compliance to pursuing enforcement actions against violators. Prior literature finds that firm political connections (PC) negatively predict enforcement actions,... View Details
Keywords: Comment Letters; Political Connections; Regulatory Capture; SEC Enforcement; Government Administration; Business and Government Relations; Government and Politics
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Heese, Jonas, Mozaffar Khan, and Karthik Ramanna. "Is the SEC Captured? Evidence from Comment-Letter Reviews." Journal of Accounting & Economics 64, no. 1 (August 2017). (Revised June 2017.)
  • September 2024
  • Case

Jamie Dimon’s 2024 Letter to JP Morgan’s Shareholders and the Role of Business in Society

By: Hubert Joly
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Joly, Hubert. "Jamie Dimon’s 2024 Letter to JP Morgan’s Shareholders and the Role of Business in Society." Harvard Business School Case 325-045, September 2024.
  • July 2015
  • Supplement

Dana Hall: Funding a Mission (E): Excerpts from a Letter from Head of School Caroline Erisman, May 2015

By: F. Warren McFarlan
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McFarlan, F. Warren. "Dana Hall: Funding a Mission (E): Excerpts from a Letter from Head of School Caroline Erisman, May 2015." Harvard Business School Supplement 116-006, July 2015.
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