government service - Publications - Faculty & Research

20 Oct 2011
News

New Business Ideas for the U.S. Postal Service

Keywords: U.S. Postal Service; Government; Government; Government

11 Sep 2018
News

Bringing Government Up to Code

setting up their own digital service teams. That's a big win for us, and we're always trying to encourage people to take jobs in government and have government hire... View Details

08 Jan 2025
News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details

Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government

01 Dec 2001
News

Corporate Governance Conference Addresses Global Challenges

In recent years, government and business leaders throughout the world have made governance issues a prime focus, as capital markets have increased their scrutiny of countries' and companies'... View Details

Keywords: Laura Singleton; Educational Services; Educational Services; Educational Services; Educational Services

20 Dec 2018
News

Consumer Rating Algorithms Score Big with Businesses, Governments

24 May 2012
News

HBS Alum Joins University Governing Board

Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services

27 Mar 2015
News

Bringing Private Practice into Public Service

11 Feb 2015
News

Dedicated to a public service mission

Wrendon Hunt (MBA 2012) was raised to be an upstander. “My father always talked about serving causes greater than ourselves,” says Hunt, who is a 2014–2015 White House Fellow. He describes his yearlong appointment at the Department of Labor as “stimulating and... View Details

24 Mar 2021
News

Outsider-Insider Named CEO of Amazon Web Services

Photo via LinkedIn Photo via LinkedIn On March 23, recently appointed Amazon CEO Andy Jassy (MBA 1997) named Adam Selipsky (MBA 1993) head of Amazon Web Services (AWS), a $50 billion business that contributes more than half of Amazon’s... View Details

Keywords: Amazon; online retail; leadership; Executive, Legislative, and Other General Government Support; Executive, Legislative, and Other General Government Support

08 Dec 2016
News

Airbnb: 1M listings use booking service that stems discrimination on platform

28 Sep 2023
News

Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive

HBS, the work of supporting this global alumni network falls to the HBS Alumni Clubs & Associations Team, which provides guidance on programming, governance and operations, facilitates faculty engagement and fosters connection and... View Details

Keywords: Margie Kelley; community service

15 Nov 2018
News

More Invincible than Invisible

Keywords: obituary; politics; public service; Government

16 Dec 2014
News

Why Top-Down Management Doesn’t Work in the Fight Against Ebola

Keywords: management; ebola; government; leadership; teaming; collaboration; crises; Government; Government; Government; Government

23 Aug 2020
News

In the UK, She Leads the Search for a COVID Vaccine

money in,” she explains. “So they want us personally on the hook with skin in the game for everything we do. That sort of approach is actually what you need in this case. It’s government money, not my money, but the mentality is the... View Details