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- All HBS Web
(924)
- People (3)
- News (326)
- Research (514)
- Multimedia (8)
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- 10 Apr 2020
- News
Leadership on the Front Line
- Article
Fighting Bias on the Front Lines
By: Alexandra C. Feldberg and Tami Kim
Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate customers, lead to lawsuits, or even cause lasting brand damage by going viral.
This article presents research... View Details
This article presents research... View Details
Keywords: Customer Service; Customer Focus and Relationships; Service Delivery; Diversity; Prejudice and Bias; Organizational Change and Adaptation
Feldberg, Alexandra C., and Tami Kim. "Fighting Bias on the Front Lines." Harvard Business Review 99, no. 6 (November–December 2021): 90–98.
- April 2010
- Article
Fixing Health Care on the Front Lines
By: Richard Bohmer
Keywords: Health
Bohmer, Richard. "Fixing Health Care on the Front Lines." Harvard Business Review 88, no. 4 (April 2010).
- 01 Sep 2012
- News
Expertise From The Front Lines Of The Eurozone
Roscini As news headlines continue to validate uncertainty about the European debt crisis, HBS students have a direct line to an expert in the field. Senior Lecturer Dante Roscini (MBA 1988), the L.E. Simmons Faculty Fellow, left a... View Details
- 02 Jul 2012
- News
Respecting employees can boost bottom line
- 2006
- Article
Executive Development for Services: A Report from the Front Lines
By: Roger Hallowell
Hallowell, Roger. "Executive Development for Services: A Report from the Front Lines." Managing Service Quality 16, no. 1 (2006): 6–11.
- 18 Dec 2019
- Podcast
Crisis reporting from the front lines of technology and employment
Art Bilger is sounding the alarm over systemic trends in the world of work—the mismatch of labor force skills and job requirements; automation; underemployment and structural unemployment. The Wall Street veteran, whose CV includes successes in media and high-tech,... View Details
- 12 Aug 2020
- Video
Community Health Workers on the Front Lines of Disease Control
- March 2023 (Revised September 2023)
- Case
Emory Healthcare on the Front Lines of the Nursing Workforce Crisis
By: Susanna Gallani, Karen L. Sedatole and Sarah Mehta
Gallani, Susanna, Karen L. Sedatole, and Sarah Mehta. "Emory Healthcare on the Front Lines of the Nursing Workforce Crisis." Harvard Business School Case 123-046, March 2023. (Revised September 2023.)
- 30 Nov 2020
- News
Community Health Workers on the Front Lines of Disease Control
- 27 Oct 2014
- News
Track Customer Service, but Don't Forget the Financials
- 26 Oct 2016
- News
Why Rebel Employees Are Hard To Manage—And Good For The Bottom Line
- Web
THE VALUE OF THE PHYSICIAN SHADOW PROGRAM: Witnessing The Front Lines of Care Delivery - Blog: Health Supplement
Care Entrepreneurship Health Care Innovation Health Care Investment Health Care at HBS Insurance/payor Medical devices/diagnostics Precision Medicine Public Health 07 Aug 2019 THE VALUE OF THE PHYSICIAN SHADOW PROGRAM: Witnessing The View Details
- 8 Oct 2020
- Panel Discussion
Perspectives in Health: Verily Health: "The Long Fix—Lessons from the Front Lines of Health Care and Health Tech"
By: Regina E. Herzlinger and Vivian Lee
Herzlinger, Regina E., and Vivian Lee. Perspectives in Health: Verily Health: "The Long Fix—Lessons from the Front Lines of Health Care and Health Tech". Harvard Business School, October 8, 2020.
- 08 May 2006
- Research & Ideas
The Cost of Cutting in Line
No one likes to waste time standing in line. So why don't more people try to bribe their way to the front? Should companies allow some customers to move to the front of the line for a hefty fee? Is there a... View Details
Keywords: by Sean Silverthorne
- 01 Dec 1996
- News
Meditations on the Bottom Line
order that has survived this kind of transition." Despite ongoing challenges such as establishing cash flow, keeping up employee morale, and maintaining the organization's core spiritual values in the face of fiscal uncertainty, Bothwick... View Details
- 08 Apr 2013
- Research & Ideas
How to Demotivate Your Best Employees
the laundry plant, one worker's tardiness or absence can affect another's productivity. If one team of workers falls behind on the job, for example, other workers down the line are left to sit idle. Stellar View Details
- 02 May 2018
- Blog Post
Should Companies Disclose Employee Compensation?
How Should Organizations Draw the Line on Pay Transparency? There is general support for the widespread practice of disclosing pay data in "bands" associated with jobs. Fewer people would go beyond this to disclose what... View Details
Keywords: All Industries