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    The Impact of Scheduling Fairness on Employee Turnover

    Employee turnover remains one of the most persistent challenges across industries, with the leisure and hospitality sector experiencing some of the highest quit rates in the United States. This issue is particularly pronounced in restaurants, where the average... View Details

    • 2023
    • Working Paper

    The Effects of Inconsistent Work Schedules on Employee Lateness and Absenteeism

    By: Caleb Kwon and Ananth Raman
    Problem Definition: Employee lateness and absenteeism pose challenges for businesses, particularly in the retail industry, where punctuality is vital for optimal store operations and customer service. This paper relates employee lateness and absenteeism with... View Details
    Keywords: Behavior; Employees; Human Capital; Retail Industry
    Related
    • September 2014 (Revised February 2017)
    • Case

    Belk: Towards Exceptional Scheduling

    By: Ethan Bernstein, Saravanan Kesavan, Bradley Staats and Luke Hassall
    With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from Reflexis. Belk hoped the upgrade would simplify scheduling, reduce time employees spent in non-customer-facing roles,... View Details
    Keywords: Retail; Scheduling; Local Autonomy; Automation; Metrics; Organizational Change; Human Resource Management; Process Improvement; Performance Measurement; Transparency; Southern United States; Retailing; Department Stores; System Outsourced Services; Employee Relationship Management; Selection and Staffing; Change Management; Governance Controls; Resource Allocation; Service Operations; Organizational Culture; Organizational Change and Adaptation; Performance Evaluation; Performance Improvement; Applications and Software; Family Business; Retail Industry; Technology Industry; United States
    Related
    • 12 Apr 2017
    • Research & Ideas

    Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

    Source: rawpixel Many jobs involve completing a series of sequential, independent, prearranged tasks. Physicians see patients; teachers grade papers; insurance agents process stacks of claims. In the interest of productivity, some organizations have a predetermined... View Details
    Keywords: by Carmen Nobel; Health
    • 2022
    • Working Paper

    The Effect of Employee Lateness and Absenteeism on Store Performance

    By: Caleb Kwon and Ananth Raman
    We empirically analyze the effects of employee lateness and absenteeism on store performance by examining 25.5 million employee shift timecards covering more than 100,000 employees across more than 500 U.S. retail grocery store locations over a four year time period.... View Details
    Keywords: Absenteeism; Lateness; Scheduling; Performance Productivity; Employees; Retail Industry
    Related
    • 21 Jul 2021
    • News

    The Case for Scheduling Everything

    • 2022
    • Working Paper

    Human-Computer Interactions in Demand Forecasting and Labor Scheduling Decisions

    By: Caleb Kwon, Ananth Raman and Jorge Tamayo
    We empirically analyze how managerial overrides to a commercial algorithm that forecasts demand and schedules labor affect store performance. We analyze administrative data from a large grocery retailer that utilizes a commercial algorithm to forecast demand and... View Details
    Keywords: Employees; Human Capital; Performance; Applications and Software; Management Skills; Management Practices and Processes; Retail Industry
    Related
    • 2024
    • Working Paper

    Human-Computer Interactions in Demand Forecasting and Labor Scheduling Decisions

    By: Caleb Kwon, Ananth Raman and Jorge Tamayo
    We investigate whether corporate officers should grant managers discretion to override AI-driven demand forecasts and labor scheduling tools. Analyzing five years of administrative data from a large grocery retailer using such an AI tool, encompassing over 500 stores,... View Details
    Keywords: AI and Machine Learning; Forecasting and Prediction; Working Conditions; Performance Productivity
    Related
    • 02 Sep 2014
    • News

    A Fair Shake

    Keywords: employee scheduling; employee management; labor issues
    • 09 Apr 2021
    • News

    What it will take for companies to make hybrid work schedules work

    • 2025
    • Working Paper

    The Impact of Input Inaccuracy on Leveraging AI Tools: Evidence from Algorithmic Labor Scheduling

    By: Caleb Kwon, Antonio Moreno and Ananth Raman
    Problem Definition: Considerable academic and practitioner attention is placed on the value of ex-post interactions (i.e., overrides) in the human-AI interface. In contrast, relatively little attention has been paid to ex-ante human-AI interactions (e.g., the... View Details
    Keywords: AI and Machine Learning; Employees; Performance Effectiveness
    Related
    • 04 Oct 2024
    • In Practice

    Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged

    Similarly, the fitness studios I frequented often adjusted the class schedules twice a year—almost like two “semesters.” Likewise, the enrichment activities my kids decided to participate in reset each fall. Even the Broadway plays and... View Details
    Keywords: by Rachel Layne
    • 23 Jan 2024
    • Research & Ideas

    How to Keep Employees Productive: Support Caregivers

    report guides organizations in supporting work-life balance for caregivers. Fuller finds that there are strong incentives to support these employees with benefits; payoffs include lower turnover and less absenteeism. Instead of urging... View Details
    Keywords: by Kara Baskin
    • 13 Aug 2020
    • Research & Ideas

    6 Ways to Support COVID-Weary Employees

    enhanced personal protective equipment; creating a physical barrier between work stations (for example, Plexiglas screens or individual offices); and changing work schedules to minimize contact between coworkers. Above all, employers... View Details
    Keywords: by Dina Gerdeman
    • 01 Sep 2020
    • Blog Post

    6 Ways to Support COVID-Weary Employees

    as their mental well-being—a forthcoming article in American Psychologist examines current organizational psychology research to help business leaders manage COVID-related fallout in the workplace and develop solutions to ease the stress many View Details
    Keywords: All Industries
    • 25 May 2011
    • HBS Case

    QuikTrip’s Investment in Retail Employees Pays Off

    It's a much believed assumption in the retail world: If you're going to compete on the basis of low cost, then you can't afford to invest in your employees. Extensive training—who has the time to give? Regularly scheduled hours?—way too... View Details
    Keywords: by Julia Hanna; Retail
    • 22 Oct 2021
    • Research & Ideas

    Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

    Many employees are seeking a permanent change to their schedules and companies are adapting. A recent McKinsey survey found that 90 percent of companies are willing to accommodate them with plans for hybrid... View Details
    Keywords: by Michael Blanding
    • 09 May 2022
    • News

    Why Apple Is Wrong to Dictate Which Days Employees Come to the Office

    • 29 Jul 2019
    • Research & Ideas

    How Companies Benefit When Employees Work Remotely

    Companies that let their workers decide where and when to do their jobs—whether in another city or in the middle of the night—increase employee productivity, reduce turnover, and lower organizational costs, new research suggests.... View Details
    Keywords: by Kristen Senz
    • 14 Jan 2022
    • Blog Post

    Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

    Many employees are seeking a permanent change to their schedules and companies are adapting. A recent McKinsey survey found that 90 percent of companies are willing to accommodate them with plans for hybrid... View Details
    Keywords: All Industries