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- 12 Jan 2023
- News
10 Ways to Boost Customer Satisfaction
- 27 Oct 2014
- News
Track Customer Service, but Don't Forget the Financials
- 05 Jun 2019
- News
When Customers Want to See the Human Behind the Product
- 28 Apr 2022
- News
Why Companies Should Pay More Attention to Customers Last in Line
- 14 May 2021
- News
4 Strategies to Simplify the Customer Journey
- 14 Mar 2023
- News
8 Best Practices for Creating a Compelling Customer Experience
- 22 May 2014
- News
For Website Personalization, Simple Is the New Sexy
- 08 Jan 2025
- News
Mapping Pain Points at the IRS
Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the... View Details
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
When Nordstrom announced the promotion of Alexis DePree (MBA 2007) to COO in early June, media outlets noted DePree’s expanded, end-to-end role in managing operations and customer experience in an increasingly complex retail environment. DePree joined Nordstrom in... View Details
- 26 Jul 2019
- News
10 Common-Sense Rules for a Customer-Centric Business Culture
- 22 May 2014
- News
Your Banker Wants To Know If You Are Pregnant
- 28 Mar 2012
- News
The good intentions that will kill your business
- 17 Jul 2015
- News
Why Integrated Reporting Makes Sense
- 27 Dec 2019
- News
The Rise of Fertility Startups
- 01 Feb 2002
- News
It's academic. (Not!)
information technology and management, or organizational behavior. That broad range of choices, coupled with the satisfaction of conducting research in the field, generates an extraordinary demand for the handful of available places each... View Details
- 17 Dec 2015
- News
Conducting Research That Influences Practice
Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer... View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
getting lower-cost devices to those who might not otherwise be able to afford them? A $14B market would seem to have ample room for a niche player that focuses on corporate social responsibility while still being profitable." —Allison Sagraves (MBA 1991) "Build on the... View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
custom voice system, which means there’s a whole range of small- and mid-sized businesses that are underserved,” Sambvani says. With Slang.ai, he’s offering mid-market companies access to these more sophisticated tools that can... View Details
- 01 Jun 2018
- News
Research Brief: Lessons from Last Place
Ryan Buell (photo by Russ Campbell) Ryan Buell (photo by Russ Campbell) We all wait in lines—at the grocery store, the bank, or a ticket booth, or on hold to speak to a customer service rep about your cable bill. “By one estimate,... View Details
Keywords: Jennifer Myers
- 16 Sep 2015
- News
Rethink pricing to create shared—and expanded—value
revenue and increased consumer satisfaction and loyalty. First, focus on relationships rather than transactions (see customers as “people, not wallets”). Be proactive by setting prices that benefit both the... View Details