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- All HBS Web
(132)
- News (18)
- Research (109)
- Multimedia (2)
- Faculty Publications (86)
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- 10 Dec 2021
- News
Professors Earl Sasser and Ryan Buell: Foundational
- 14 Sep 2015
- News
Rewriting the Rules of Service Competition
- 02 Nov 2015
- News
The Secret Sauce of the Service Sector
- 01 Feb 2001
- News
HBSi Combines HBS Content with State-of-the-Art Technology
creation of leading-edge business knowledge and its dissemination to executives. "HBSi's winning combination of e-learning technology and seasoned educators will extend the reach and impact of the School to every level of a firm and to all corners of the world," said... View Details
- 01 Jun 1999
- News
McArthur Hall Dedication
with Boston Mayor Thomas M. Menino and Professor W. Earl Sasser, senior associate dean and chair, Executive Education. "All of you here today," Clark continued, "faculty and staff who have worked with John,... View Details
- 01 Jun 2007
- News
Faculty Research Online
make performance reviews more productive and less distasteful. Should they be disengaged from the determination of compensation and, if so, how? Visit http://hbswk.hbs.edu/item/5563.html. Grooming Next-Generation Leaders Professors Earl... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
and Heskett are working on a book, tentatively titled Out in Front: Building High Capability Service Organizations, to be published later this year. Professor W. Earl Sasser, Jr., joined them in writing... View Details
Keywords: Susan Young
- 01 Dec 1997
- News
Banking on HBS
Senior Associate Dean of Executive Education W. Earl Sasser, Jr., who oversaw the formal development and implementation of EDP, calls it "the most ambitious customized executive education program the School... View Details
Keywords: Garry Emmons
- 01 Dec 1998
- News
New Senior Executive Programme Strengthens African Managerial Leadership
demands a high level of leadership expertise," says W. Earl Sasser, Jr., HBS senior associate dean for Executive Education. "The need for strong management has never been more crucial if this region is to... View Details
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
and develop friendships with those outside your class as well." The academic program began early the next day and included presentations by W. Earl Sasser, Jr., the UPS... View Details
- 01 Jun 1997
- News
New Releases
managerial formula. His book is designed to help managers understand that distinction and show them how to adapt and respond accordingly. The Service Profit Chain by James L. Heskett, W. View Details
- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier... View Details
- 01 Oct 2000
- News
The Class of 1975 in Review
in Sales Management. Earl and Ben may not have been impressed by my originality, but at least they'd have to give me credit for choosing good role models: Gary is now chairman and CEO of Polaroid, and Walt... View Details
Keywords: J. Hans Stumm
- 01 Apr 1997
- News
HBS Conferences Explore Range of Issues
participants attended a variety of talks, panel discussions, and seminars, including sessions led by Professor James L. Heskett and Associate Professor Kathleen L. Valley. A highlight of the conference was the presentation of professional... View Details
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
Heskett, W. Earl Sasser, and Leonard A. Schlesinger (Berrett-Koehler) Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service... View Details
- 01 Apr 1997
- News
A Conversation with Dean Clark
task at hand. BULLETIN: We've talked mainly about the MBA Program and related activities. Do you have any news on the Executive Education front? CLARK: [Professor] Earl Sasser and his colleagues are in an... View Details
- 01 Mar 2005
- News
Answering the Call
things,” Benihana ads promised). Illustration by PJ Loughran After reading in a trade publication about Benihana’s innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor View Details