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- 08 Mar 2012
- Working Paper Summaries
Customer-Driven Misconduct: How Competition Corrupts Business Practices
- 28 Feb 2012
- First Look
First Look: Feb. 28
Gretchen M. Spreitzer, 552-565. Oxford University Press, 2011 An abstract is unavailable at this time. Publisher's link: http://www.oup.com/us/catalog/general/subject/Psychology/Health/?view=usa&ci=9780199734610 Working PapersCompetition and Illicit Quality... View Details
Keywords: Sean Silverthorne
- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
high. But when meeting customer demand is bad for society at large, then competition has a flip side," says Victor Bennett, an assistant professor at the USC Marshall School of Business, who cowrote the... View Details
- August 2013
- Article
Customer-Driven Misconduct: How Competition Corrupts Business Practices - Appendix
By: Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder and Michael W. Toffel
Bennett, Victor Manuel, Lamar Pierce, Jason A. Snyder, and Michael W. Toffel. "Customer-Driven Misconduct: How Competition Corrupts Business Practices - Appendix." Management Science 59, no. 8 (August 2013).
- August 2013
- Article
Customer-Driven Misconduct: How Competition Corrupts Business Practices
By: Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder and Michael W. Toffel
Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but that violate government regulations, especially when... View Details
Keywords: Competition; Crime and Corruption; Management Practices and Processes; Ethics; Consumer Behavior; Customer Satisfaction; Auto Industry; Service Industry
Bennett, Victor Manuel, Lamar Pierce, Jason A. Snyder, and Michael W. Toffel. "Customer-Driven Misconduct: How Competition Corrupts Business Practices." Management Science 59, no. 8 (August 2013): 1725–1742. (Online Appendix. Lead article. Nominated for "Best Conference Paper Award" and "SMS Best Conference Paper Prize for Practice Implications" at 2012 Strategic Management Society International Conference.)
- 23 Oct 2012
- First Look
First Look: October 23
paper: http://www.whatworksforamerica.org/ideas/inflection-point-new-vision-new-strategy-new-organization/ Customer-Driven Misconduct: How Competition Corrupts Business Practices Authors:Victor Manuel View Details
Keywords: Sean Silverthorne