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  • All HBS Web  (58)
    • News  (1)
    • Research  (58)
  • Faculty Publications  (12)

Show Results For

  • All HBS Web  (58)
    • News  (1)
    • Research  (58)
  • Faculty Publications  (12)
Page 1 of 58 Results →
  • 16 Nov 2016
  • Research & Ideas

Turning One Thousand Customers into One Million

achieve more success in the future. Failure to do so at the right moment may result in a strong reduction in the momentum of the company. By contrast, having the courage to change in favor of new marketing strategies can help a company... View Details
Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations
  • 29 Jan 2014
  • Working Paper Summaries

The Rising Cost of Consumer Attention: Why You Should Care, and What You Can Do about It

Keywords: by Thales S. Teixeira
  • 13 Jul 2016
  • HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

two-sided platform, you have to acquire both the customers and the services,” says Harvard Business School’s Thales Teixeira, Lumry Family Associate Professor of Business Administration. “It’s the classic... View Details
Keywords: by Michael Blanding; Retail; Service; Transportation
  • 29 Jan 2014
  • Research & Ideas

Super Bowl Ads for Multitaskers

with beautiful pictures, upbeat music, or dramatic lighting. Finally, emotion-focused ads do this by appealing to consumers' emotional attachment to the brand by personally connecting the product to how it... View Details
Keywords: by Michael Blanding; Advertising; Sports
  • 02 Feb 2015
  • Research & Ideas

Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t

Chain One key distinction between unbundling and decoupling is that while the former takes place only at the point of consumption, the latter can take place anywhere along the chain of testing, choosing, and... View Details
Keywords: by Michael Blanding
  • 21 Nov 2014
  • Working Paper Summaries

The Decoupling Effect of Digital Disruptors

Keywords: by Thales S. Teixeira & Peter Jamieson
  • 07 May 2018
  • Research & Ideas

Why Online Retailers Should Hide Their Best Discounts

high-value customers.” It would almost be as if a high-end retailer such as Louis Vuitton or Gucci told people to go their outlet store first, Ngwe says. Huge gain in sales In a series of experiments involving a real online fashion and... View Details
Keywords: by Michael Blanding; Retail
  • 19 Feb 2014
  • Research & Ideas

Racist Umpires and Monetary Ministers

business and economics as a whole. Eyes On The Ball In order to determine the effect of racial discrimination on baseball games, Parsons and colleagues Johan Sulaeman of Southern Methodist University, View Details
Keywords: by Michael Blanding; Sports; Information; Publishing
  • 25 Jun 2014
  • Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

learned, take action based upon these lessons, then adapt and iterate and react to what they observed." Enter FIELD. First proposed at the end of 2010, the idea was so enthusiastically embraced View Details
Keywords: by Michael Blanding; Education
  • 01 Mar 2017
  • Research & Ideas

A Good Thing Happens When Doctors Start Talking to Their Patients

performing costly medical procedures. And that’s a problem, argues Senior Fellow Robert S. Kaplan, the Marvin Bower Professor of Leadership Development, Emeritus, at Harvard Business School. “It becomes... View Details
Keywords: by Michael Blanding; Health
  • 18 Dec 2013
  • HBS Case

Lessons from the Lance Armstrong Cheating Scandal

Foundation (now the Livestrong Foundation). Since 2004, the yellow Livestrong bracelets on the wrists of his supporters had become a ubiquitous symbol of hope and determination. When Armstrong chose to break the rules of professional... View Details
Keywords: by Michael Blanding; Sports
  • 27 Jun 2016
  • Research & Ideas

These Management Practices, Like Certain Technologies, Boost Company Performance

practices that had been recognized by consulting firm McKinsey & Co., they began surveying large and random samples of companies to understand how well best practices were being used. In the first 10... View Details
Keywords: by Michael Blanding
  • 06 Nov 2023
  • Research & Ideas

Did You Hear What I Said? How to Listen Better

School. “You feel like maybe they weren’t totally listening.” In fact, people often aren’t tuned in when we think they are, and it’s tough to tell when someone is actually paying attention, according to a forthcoming article in the... View Details
Keywords: by Michael Blanding
  • 17 Feb 2015
  • HBS Case

HBS Cases: The Battle for San Francisco

been a draw for innovators of a different sort—technology workers who began populating the suburbs of the South Bay, which came to be known as Silicon Valley, in the 1970s and '80s. In recent years, they have increasingly put down roots... View Details
Keywords: by Michael Blanding; Technology
  • 18 Jul 2018
  • Research & Ideas

No More General Tso's? A Threat to 'Knowledge Recombination'

blocked from more traditional work, opened restaurants. But they had to cater to the American palate by adding sweetness to their dishes and combining Chinese and American... View Details
Keywords: by Michael Blanding; Health; Food & Beverage; Accounting
  • 19 Oct 2015
  • Research & Ideas

Business Research that Makes for Smarter Public Policy

money spent on outreach and education campaigns leads to fewer workplace violations. Berkowitz says she experienced firsthand the power that an academic study can have with a 2012 influential research paper co-written View Details
Keywords: by Michael Blanding
  • 16 Jun 2014
  • Research & Ideas

The Unfulfilled Promise of Educational Technology

scale?" That's the problem he explores in the HBS Teaching Note, Technology Innovations in K-12 Education, cowritten with Roniesha Copeland (HBS MBA '14), and research assistant Christine S. An. The... View Details
Keywords: by Michael Blanding; Education
  • 01 Jul 2019
  • Research & Ideas

The Airbnb Lesson for Startups? Success Takes More Than Technology

power stems from its ability to identify and meet evolving customer needs, not its technology, says Thales S. Teixeira, author of the new book Unlocking the Customer Value... View Details
Keywords: by Danielle Kost; Travel; Tourism
  • 17 Jun 2013
  • Research & Ideas

Advertising Symbiosis: The Key to Viral Videos

YouTube views. By contrast, Nestlé's self-explanatory "From Maine Water Springs to You: The Journey of Poland Springs Water" has barely cracked 500 views. So why did one water commercial sparkle on YouTube, while the other fizzled? The... View Details
Keywords: by Carmen Nobel; Advertising
  • 29 Jan 2013
  • Research & Ideas

Creating the Perfect Super Bowl Ad

question whether ads, including the over-the-top Super Bowl spots, have become too entertaining, says Thales S. Teixeira, an assistant professor in the Marketing unit at Harvard Business School. In upcoming... View Details
Keywords: by Kim Girard; Advertising; Media & Broadcasting
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