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- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
according to a report by the McKinsey Global Institute. Yet the costs of this unbalanced approach to managing economic downturns are not always well understood by managers. LAYOFFS ARE EXTREMELY DISRUPTIVE... View Details
- 04 Aug 2021
- Research & Ideas
Worried About the Great Resignation? Be a Good Company to Come From
your company is a badge of honor on someone’s resume, when employees eventually want to leave, plenty of others will want to fill their place. This article originally appeared on LinkedIn. Follow Sandra J. View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
- 20 Jan 2022
- Op-Ed
3 Steps to Help Companies Rebuild Trust During the Pandemic
rebuilt successfully, it can come back even stronger. Sandra J. Sucher is the MBA Class of 1966 Professor of Management Practice at Harvard Business School and served as vice president of corporate quality... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
- 03 Oct 2023
- HBS Case
Layoffs Can Be Bad Business: 5 Strategies to Consider Before Cutting Staff
have to be this way. “If companies I know and admire are doing this, it can’t be that bad, or else they wouldn’t do it.” Layoffs are an example of “hope triumphing over science,” says Sandra Sucher, the MBA Class of 1966 Professor of... View Details
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
Excerpted from The Power of Trust: How Companies Build It, Lose It, Regain It by Sandra J. Sucher and Shalene Gupta. Copyright © 2021. Available from PublicAffairs, an imprint... View Details
Keywords: by Lane Lambert
- October 2001 (Revised November 2002)
- Case
Herman Miller (A): Innovation by Design
By: Sandra J. Sucher and Stacy McManus
Gary Van Spronsen, president of Miller SQA, has been asked to leave the thriving subsidiary he helped to reinvent to join Herman Miller's corporate initiative on innovation. Miller SQA has pioneered processes new to the Herman Miller organization, such as... View Details
Keywords: Innovation and Invention; Product Design; Product Development; Supply Chain Management; Business Model; Organizations; Values and Beliefs; Manufacturing Industry; Consumer Products Industry
Sucher, Sandra J., and Stacy McManus. "Herman Miller (A): Innovation by Design." Harvard Business School Case 602-023, October 2001. (Revised November 2002.)
- 07 Jan 2015
- Research & Ideas
The Quest for Better Layoffs
A few years ago, Sandra J. Sucher received worried emails from two MBA students in her first-year Leadership and Corporate Accountability (LCA) class at Harvard Business School. Elana Green (now Elana... View Details
- October 2003
- Teaching Note
Herman Miller (A): Innovation by Design (TN)
By: Sandra J. Sucher
Teaching Note to (9-602-023). View Details
- 19 Nov 2007
- Lessons from the Classroom
Teaching The Moral Leader
What do Sir Thomas More, Chinua Achebe, and Sophocles have to offer today's business leaders? For MBA students in HBS professor Sandra Sucher's course, The Moral Leader, great literature helps them find their own definition of moral... View Details
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
handle transactions are decreasing, "the need to have confidence in the people on the other side of the structure is as strong as ever." HBS senior lecturer Sandra J. Sucher worked at Fidelity Investments... View Details
Keywords: by Susan Young
- 27 Jun 2022
- Lecture
The Power of Trust
By: Sandra J. Sucher
We were delighted to be joined by Professor Sandra Sucher of Harvard Business School, a leading researcher on management practice and the author of The Power of Trust, to explore the core elements underpinning trust in business and to talk about some real-world... View Details
Sucher, Sandra J. "The Power of Trust." Institute of Business Ethics (IBE), June 27, 2022.
- January 20, 2022
- Article
3 Steps to Help Companies Rebuild Trust During the Pandemic
By: Sandra J. Sucher and Shalene Gupta
Many workers feel battered and distrustful after almost two years of COVID-19 instability. But it's not too late for managers—even those who made damaging missteps—to repair these relationships, say Sandra Sucher and Shalene Gupta. View Details
Sucher, Sandra J., and Shalene Gupta. "3 Steps to Help Companies Rebuild Trust During the Pandemic." Harvard Business School Working Knowledge (January 20, 2022).
- 2021
- Book
The Power of Trust: How Companies Build It, Lose It, Regain It
By: Sandra J. Sucher and Shalene Gupta
Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees,... View Details
Keywords: Power; Corporate Culture; Future Of Work; Innovation; Technology Strategy; Automation; Stakeholder Engagement; Employee Attitude; Customer Behavior; Shareholder Value; Government And Business; Impact Investing; Corporate Change And Sustainability; Trust; Power and Influence; Globalization; Leadership; Organizational Culture; Innovation and Invention; Human Resources; Information Technology; Strategy; Corporate Accountability; Asia; Europe; South America; Middle East; North and Central America
Sucher, Sandra J., and Shalene Gupta. The Power of Trust: How Companies Build It, Lose It, Regain It. New York: PublicAffairs, 2021.
- 01 Nov 2024
- In Practice
Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times
time to maintain high standards and efficiency. Leaders of firms from start-ups to tech giants should give themselves the room they need to manage employee performance while shifting headcount to match strategic priorities when the need arises. View Details
- 27 Feb 2006
- Research & Ideas
Corporate Values and Employee Cynicism
Positive values are a fixture on corporate mission statements these days. But when leaders fail to live up to the values they've articulated, it's a recipe for employee cynicism, according to Sandra Cha and Amy Edmondson. Cha, an... View Details
Keywords: by Martha Lagace
- 14 Dec 2021
- Cold Call Podcast
How Japan’s Recruit Holdings Regained Trust after a Scandal
Keywords: Re: Sandra J. Sucher
- 21 Oct 2022
- Research & Ideas
People Trust Business, But Expect CEOs to Drive Social Change
Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details
Keywords: by Scott Van Voorhis
- 02 Jan 2024
- Research & Ideas
10 Trends to Watch in 2024
The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne
- 25 Nov 2014
- First Look
First Look: November 25
Sweden, Canada, and the U.S. obtain the highest management scores closely followed by Germany, with a gap to Italy, Brazil, and then finally India. We also show that autonomous government schools (i.e., government funded but with... View Details
Keywords: Carmen Nobel
- 17 Jan 2023
- In Practice
8 Trends to Watch in 2023
As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
Keywords: by Avery Forman