by Sandra J. Sucher and Shalene Gupta - Publications - Faculty & Research

Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees,... View Details

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28 Jun 2021
News

Earning Your Team’s Trust

January 20, 2022
Article

3 Steps to Help Companies Rebuild Trust During the Pandemic

By: Sandra J. Sucher and Shalene Gupta

Many workers feel battered and distrustful after almost two years of COVID-19 instability. But it's not too late for managers—even those who made damaging missteps—to repair these relationships, say Sandra Sucher and Shalene Gupta. View Details

Keywords: COVID-19; Trust; Employee Relationship Management

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07 Jan 2015
Research & Ideas

The Quest for Better Layoffs

A few years ago, Sandra J. Sucher received worried emails from two MBA students in her first-year Leadership and Corporate Accountability (LCA)... View Details

Keywords: by Carmen Nobel; Manufacturing

October 2001 (Revised November 2002)
Case

Herman Miller (A): Innovation by Design

By: Sandra J. Sucher and Stacy McManus

Gary Van Spronsen, president of Miller SQA, has been asked to leave the thriving subsidiary he helped to reinvent to join Herman Miller's corporate initiative on innovation. Miller SQA has pioneered processes new to the Herman Miller organization, such as... View Details

Keywords: Innovation and Invention; Product Design; Product Development; Supply Chain Management; Business Model; Organizations; Values and Beliefs; Manufacturing Industry; Consumer Products Industry

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Marketing, Entrepreneurial Management Lou Shipley Spring 2026 Q3 1.5 Building Trusted Organizations General Management Sandra Sucher Fall 2025 Q2 1.5 Building and Sustaining a... View Details

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Courses by Faculty Unit - Course Catalog

Operations Management) Willy Shih Spring 2026 Q3 1.5 Willy Shih Spring 2026 Q4 1.5 Building Trusted Organizations Sandra Sucher Fall 2025 Q2 1.5 Business at the Base of the Pyramid (also listed under... View Details

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Courses by Faculty - Course Catalog

Management Spring 2026 Q4 1.5 Guhan Subramanian Deals Negotiation, Organizations & Markets Spring 2026 Q3Q4 3.0 Deals Q2 Negotiation, Organizations & Markets Fall 2025 Q2 1.5 Sandra Sucher Building Trusted... View Details

11 Apr 2000
Research & Ideas

Financial Services 24/7

handle transactions are decreasing, "the need to have confidence in the people on the other side of the structure is as strong as ever." HBS senior lecturer Sandra J. Sucher... View Details

Keywords: by Susan Young

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Worried About the Great Resignation? Be a Good Company to Come From

“ ‘The Power of Trust’ by Sandra J. Sucher and Shalene Gupta: Why Do We Trust Organizations and Leaders?”

Three Steps to Help Companies Rebuild Trust During the Pandemic

Author Talks: Sandra J. Sucher on the Power of Trust

Good News for Disgraced Companies: You Can Regain Trust

First Look: Leadership Books for July 2021

Trust: How To Earn It, Keep It, And Assess It In Others

A Conversation on Organizational Trust With Punit Renjen

50 Amazing New Nonfiction Books to Kick Off Your Summer Reading

Scandals, apologies and trust issues: the aftermath of a corporate crisis

Summer 2021 Reading List

The Power of Trust: How Companies Build It, Lose It, Regain It

Earning Your Team’s Trust

3 Steps to Help Companies Rebuild Trust During the Pandemic

The Quest for Better Layoffs

Herman Miller (A): Innovation by Design

Courses by Title - Course Catalog

Courses by Faculty Unit - Course Catalog

Courses by Faculty - Course Catalog

Financial Services 24/7