Filter Results:
(72)
Show Results For
- All HBS Web (72)
- Faculty Publications (23)
Show Results For
- All HBS Web (72)
- Faculty Publications (23)
Page 1 of 72
Results →
Ryan W. Buell
Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details
- 21 Aug 2019
- Working Paper Summaries
Improving Customer Compatibility with Operational Transparency
- 05 Jun 2019
- Working Paper Summaries
How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice
Keywords: by Ryan W. Buell and Basak Kalkanci
- 02 Feb 2018
- Working Paper Summaries
Last Place Aversion in Queues
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- 11 Aug 2014
- Working Paper Summaries
Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements
Keywords: by William Schmidt & Ryan W. Buell
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the... View Details
Keywords: by Danielle Kost
- 07 Oct 2014
- Working Paper Summaries
Lifting the Veil: The Benefits of Cost Transparency
- 15 Apr 2019
- News
Infographic: Can I Please Speak to an Actual Person?
- Web
Courses by Title - Course Catalog
3.0 Managing Customers for Growth Marketing Eva Ascarza Fall 2025 Q2 1.5 Managing International Trade and Investment Business, Government & the International Economy Meg Rithmire Fall 2025 Q1Q2 3.0 Managing Service Operations Technology &... View Details
- Web
Courses by Faculty Unit - Course Catalog
Vrattos Spring 2026 Q4 1.5 Managing and Innovating in Financial Services David Scharfstein Spring 2026 Q3Q4 3.0 Market Perspectives Robin Greenwood Richard Ruback Fall 2025 Q1Q2 3.0 Private Equity Finance Ted Berk Fall 2025 Q1Q2 3.0 Real... View Details
- Web
Courses by Faculty - Course Catalog
Management Spring 2026 Q3Q4 3.0 Alison Wood Brooks TALK Negotiation, Organizations & Markets Spring 2026 Q4 1.5 Arthur Brooks Leadership and Happiness General Management Spring 2025 Q3 1.5 Ryan View Details
- Web
Courses by Faculty Unit - Course Catalog
Vrattos Spring 2026 Q4 1.5 Managing and Innovating in Financial Services David Scharfstein Spring 2026 Q3Q4 3.0 Market Perspectives Robin Greenwood Richard Ruback Fall 2025 Q1Q2 3.0 Private Equity Finance Ted Berk Fall 2025 Q1Q2 3.0 Real... View Details
- 19 Jul 2018
- News
Why Don’t We Always Vote in Our Own Self-Interest?
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. View Details
Keywords: by Julia Hanna
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences View Details
Keywords: Sean Silverthorne
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, Norton worked... View Details
Keywords: by Michael Blanding
- 15 Dec 2014
- Research & Ideas
Deconstructing the Price Tag
consumers tend to value the product more." Mohan is an author of the paper Lifting the Veil: The Benefits of Cost Transparency, written with HBS assistant professors Ryan W. View Details
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
Professor Ryan Buell and doctoral student Moon Soo Choi caught my eye recently. Their study of a credit card offering to almost 400,000 customers... View Details
Keywords: by James Heskett