Publications

Publications

Filter Results: (65) Arrow Down

Show Results For

Page 1 of 65 Results →

    Ryan W. Buell

    Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details

    Keywords: banking; e-commerce industry; fast food; financial services; high technology; hotels ＆ motels; insurance industry; restaurant; retailing; service industry; transportation
    • 05 Jun 2019
    • Working Paper Summaries

    How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice

    Keywords: by Ryan W. Buell and Basak Kalkanci
    • 02 Feb 2018
    • Working Paper Summaries

    Last Place Aversion in Queues

    Keywords: by Ryan W. Buell; Retail
    • 26 Mar 2019
    • Working Paper Summaries

    Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

    Keywords: by Michelle A. Shell and Ryan W. Buell; Health
    • 21 Aug 2019
    • Working Paper Summaries

    Improving Customer Compatibility with Operational Transparency

    Keywords: by Ryan W. Buell and MoonSoo Choi; Banking
    • 11 Aug 2014
    • Working Paper Summaries

    Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements

    Keywords: by William Schmidt & Ryan W. Buell
    • 07 Oct 2014
    • Working Paper Summaries

    Lifting the Veil: The Benefits of Cost Transparency

    Keywords: by Bhavya Mohan, Ryan W. Buell & Leslie K. John; Retail
    • 30 Jan 2020
    • Research & Ideas

    The Upside of Highlighting a Product's Downsides

    their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the... View Details
    Keywords: by Danielle Kost
    • 15 Apr 2019
    • News

    Infographic: Can I Please Speak to an Actual Person?

    • 09 Jan 2018
    • First Look

    First Look at New Research and Ideas, January 9, 2018

    Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences View Details
    Keywords: Sean Silverthorne
    • 13 Jan 2014
    • Research & Ideas

    How Government Can Restore the Faith of Citizens

    Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, Norton worked... View Details
    Keywords: by Michael Blanding
    • 19 Jul 2018
    • News

    Why Don’t We Always Vote in Our Own Self-Interest?

    • 16 May 2011
    • Research & Ideas

    What Loyalty? High-End Customers are First to Flee

    How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. View Details
    Keywords: by Julia Hanna
    • 15 Dec 2014
    • Research & Ideas

    Deconstructing the Price Tag

    consumers tend to value the product more." Mohan is an author of the paper Lifting the Veil: The Benefits of Cost Transparency, written with HBS assistant professors Ryan W. View Details
    Keywords: by Dina Gerdeman; Retail
    • 10 Apr 2020
    • News

    Want Your Business To Combat Coronavirus? Three Best Practices For Partnering With Nonprofits

    • 19 Feb 2019
    • First Look

    New Research and Ideas, February 19, 2019

    identity-holders away from options they would have preferred in the absence of that appeal. Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact By: Shell, Michelle A., and View Details
    Keywords: Sean Silverthorne
    • February 2021
    • Article

    How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice

    By: Ryan W. Buell and Basak Kalkanci
    Amid growing calls for transparency and social and environmental responsibility, companies are employing different strategies to improve consumer perceptions of their brands. Some pursue internal initiatives that reduce their negative social or environmental impacts... View Details
    Keywords: Sustainable Operations; Corporate Social Responsibility; Operational Transparency; Corporate Social Responsibility and Impact; Operations; Environmental Sustainability; Consumer Behavior; Perception
    Related
    • 15 Jul 2014
    • First Look

    First Look: July 15

    Working Papers Decision Making Under Information Asymmetry: Experimental Evidence on Belief Refinements By: Schmidt, William, and Ryan W. Buell... View Details
    Keywords: Carmen Nobel
    • March–April 2019
    • Article

    Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees

    By: Ryan W. Buell
    Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the... View Details
    Keywords: Operational Transparency; Customers; Services; Operations; Customer Focus and Relationships; Employees; Customer Satisfaction; Behavior; Service Industry
    Related
    • 19 Nov 2013
    • First Look

    First Look: November 19

    paper analyzes the effect of a woman's electoral victory on women's subsequent political participation. Using the regression discontinuity afforded by close elections between women and men in India's state... View Details
    Keywords: Sean Silverthorne