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Publications

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  • 29 Nov 2013
  • Working Paper Summaries

Surfacing the Submerged State with Operational Transparency in Government Services

Keywords: by Ryan W. Buell, Ethan Porter, and Michael I. Norton
  • 13 Jan 2014
  • Research & Ideas

How Government Can Restore the Faith of Citizens

Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, View Details
Keywords: by Michael Blanding
  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53681 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By: Buell, View Details
Keywords: Sean Silverthorne
  • 19 Nov 2013
  • First Look

First Look: November 19

http://ssrn.com/abstract=2350805 Surfacing the Submerged State with Operational Transparency in Government Services By: Buell, Ryan W., and View Details
Keywords: Sean Silverthorne
  • 13 Oct 2015
  • First Look

October 13, 2015

Amy, Elizabeth Baily Wolf, Peter Glick, Susan Crotty, Jihye Chong, and Michael I. Norton Abstract—Four studies tested whether cultural values... View Details
  • 29 Aug 2017
  • First Look

First Look at New Research and Ideas, August 29

consequences of correcting these erroneous beliefs. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53126 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By: View Details
Keywords: Sean Silverthorne
  • 11 Sep 2018
  • First Look

New Research and Ideas, September 11, 2018

thereby contributes to the theory of positive optimal taxation. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54934 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with... View Details
Keywords: Dina Gerdeman
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50612 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By: Buell, View Details
Keywords: Sean Silverthorne
  • July–August 2021
  • Article

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
Related
  • Web

Organizational Behavior - Doctoral

Jillian J. Jordan Rakesh Khurana Shirley Lu Joshua D. Margolis Edward McFowland III Kathleen L. McGinn Tsedal Neeley Michael I. Norton Leslie A. Perlow Jeffrey T. Polzer View Details
  • 11 Oct 2016
  • First Look

October 11, 2016

Ethan Porter, and Michael I. Norton Abstract—As Americans’ trust in government... View Details
Keywords: Sean Silverthorne
  • Web

Placement - Doctoral

Management Advisors: Doug Chung , Sunil Gupta , and Elie Ofek 2021 Ximena Garcia-Rada Marketing, 2021 Placement: Texas A&M University, Mays Business School Dissertation: Consumer Behavior in Close Relationships Advisors: View Details
  • 10 Jun 2014
  • First Look

First Look: June 10

Dealmaking By: Schroeder, Juliana, Jane Risen, Francesca Gino, and Michael I. Norton Abstract—Humans use subtle sources of information-like... View Details
Keywords: Sean Silverthorne
  • 29 Mar 2016
  • First Look

March 29, 2016

By: Buell, Ryan W., Ethan Porter, and Michael I.... View Details
Keywords: Sean Silverthorne