by Ryan W. Buell, Dennis Campbell - Publications - Faculty & Research

How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. Buell explore this dance between service levels, customer... View Details

Keywords: by Julia Hanna

15 Dec 2014
Research & Ideas

Deconstructing the Price Tag

consumers tend to value the product more." Mohan is an author of the paper Lifting the Veil: The Benefits of Cost Transparency, written with HBS assistant professors Ryan W. Buell and Leslie K. John.... View Details

Keywords: by Dina Gerdeman; Retail

10 Apr 2020
News

Want Your Business To Combat Coronavirus? Three Best Practices For Partnering With Nonprofits

30 Jan 2020
Research & Ideas

The Upside of Highlighting a Product's Downsides

their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the... View Details

Keywords: by Danielle Kost

23 Feb 2011
First Look

First Look: Feb. 23

Incumbents Fare in the Face of Increased Service Competition? Authors:Ryan W. Buell, Dennis Campbell, and Frances X. Frei Abstract We explore the conditions under which service... View Details

Keywords: Sean Silverthorne

13 Jan 2014
Research & Ideas

How Government Can Restore the Faith of Citizens

Congress and the streets getting fixed." “The sweet spot is where you are working hard, but also getting things done” In a new paper, Surfacing the Submerged State with Operational Transparency in Government Services, Norton worked with View Details

Keywords: by Michael Blanding

Awards

Stan Hardy Award

By: Ryan W. Buell

Won the 2011 Stan Hardy Award for Outstanding Paper published in the field of Operations Management from the Decision Sciences Institute for his paper with Dennis Campbell and Frances X. Frei, “Are Self-Service Customers Satisfied or Stuck?” (Production and... View Details

03 Apr 2018

First Look

New Research and Ideas, April 3, 2018

working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53681 Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By: Buell, Ryan W., Ethan... View Details

Keywords: Sean Silverthorne

30 Sep 2014

First Look

First Look: September 30

Transparency By: Mohan, Bhavya, Ryan W. Buell, and Leslie K. John Abstract—A firm's costs are typically tightly guarded secrets. However, across six laboratory experiments and... View Details

Keywords: Sean Silverthorne

13 Oct 2015

First Look

October 13, 2015

https://www.hbs.edu/faculty/Pages/item.aspx?num=49831 Creating Reciprocal Value Through Operational Transparency By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—We investigate whether organizations... View Details

17 Nov 2015

First Look

November 17, 2015

April 5–6, 2013 in Cambridge, Massachusetts. In its call for the submission of theoretical and empirical papers for the symposium, the NBER noted that the global financial crisis of 2007–2008 and its aftermath have focused attention on the growing use of leverage View Details

Keywords: Sean Silverthorne

14 Sep 2010

First Look

First Look: September 14, 2010

problem when they first emerged but was ultimately overcome by changes in the innovation ecosystem. However, incumbents in the oil and power sector are different in two respects. First, they are producing a commodity and hence face little... View Details

Keywords: Sean Silverthorne

05 Dec 2018

Research & Ideas

Why Managers Should Reveal Their Failures

students Karen Huang and Nicole Abi-Esber and professors Ryan W. Buell, Brian Hall, and Laura Huang. Confessing our setbacks is counterintuitive; we tend to talk up... View Details

Keywords: by Dina Gerdeman

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