by Ruth Wageman - Publications - Faculty & Research

People who coach teams – including team leaders, senior members of an organization, and external consultants – must observe team dynamics and diagnose opportune moments to intervene. My dissertation, “The timing and type of team... View Details

04 Mar 2024
Research & Ideas

Want to Make Diversity Stick? Break the Cycle of Sameness

When US Supreme Court Justice Ruth Bader Ginsburg died in 2020, Harvard Business School Assistant Professor Edward Chang noticed something interesting: To fill the vacancy, then-President Donald Trump replaced Ginsburg with another woman,... View Details

Keywords: by Michael Blanding

02 Mar 2021
HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

Early on the morning of June 1, 1921, more than 5,000 white residents of Tulsa, Oklahoma, invaded the African-American neighborhood of Greenwood. They came armed with guns, sticks, and other weapons—some supplied by the city’s police... View Details

Keywords: by Michael Blanding

24 Jan 2011
HBS Case

Terror at the Taj

with Ruth Page and David Habeeb of the HBS Educational Technology Group, Terror at the Taj Bombay: Customer-Centric Leadership documents the bravery and resourcefulness shown by rank-and-file employees... View Details

Keywords: by Julia Hanna; Accommodations

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

As economies reopen after forced shutdowns caused by COVID-19, managers around the world are faced with a dual challenge: keep the workforce safe while preserving business viability in an evolving and volatile market. How should... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

07 Jan 2015
Research & Ideas

The Quest for Better Layoffs

A few years ago, Sandra J. Sucher received worried emails from two MBA students in her first-year Leadership and Corporate Accountability (LCA) class at Harvard Business School. Elana Green (now Elana Silver) and David Rosales (both HBS MBA 2010) had been troubled... View Details

Keywords: by Carmen Nobel; Manufacturing

01 May 2006
What Do You Think?

Who Will Cast a Longer Shadow on the 21st Century: Friedman or Galbraith?

global challenges on their responses. Sudip Bose put it this way: "Venerated works of Milton Friedman have influenced government policies. . . . But, his shadow will be relentlessly chased primarily by global climatic concerns and... View Details

Keywords: by James Heskett

02 Apr 2014
What Do You Think?

Has the Post-Capitalist Economy Finally Arrived?

entrepreneurship " Peter McCann pointed out that things are déjà vu all over again. "There will be increased productivity but the day of zero marginal cost for more than a small set of goods and services is not even on the distant horizon." View Details

Keywords: by James Heskett; Service

29 Oct 2000
Research & Ideas

The Entrepreneurial Venture: A Conversation

Genentech, Amgen, Dell, and Compaq didn't exist in 1975! Once these managers decided to allocate a percentage to venture investments, they typically increased that percentage by investing in multiple venture funds and diversifying within... View Details

Keywords: by Susan Young

02 Jan 2018
Op-Ed

'Dear Working Knowledge'--Our Favorite Reader Comments of the Year

Do Bitcoin and Digital Currency Have a Future? Austin Brown comments: Cryptocurrencies also have no inherent value in and of themselves, so the big question here is whether or not they are actually a good mechanism by which to exchange... View Details

Keywords: by Sean Silverthorne

03 Nov 2003
What Do You Think?

Can Investors Have Too Much Accounting Transparency?

it, "We cannot look at investor losses as the only benchmark to evaluate the costs of Sarbanes-Oxley. One must also consider the cost of capital if confidence in the markets does not return…Unfortunately, you cannot legislate morality..." This theme was... View Details

Keywords: by James Heskett

09 Aug 2016
First Look

August 9, 2016

observers perceive employees who express distress as less competent than employees who do not. Across five experiments, we explore how reframing a socially inappropriate emotional expression (distress) by publicly attributing it to an... View Details

Keywords: Sean Silverthorne

03 Jul 2012
First Look

First Look: July 3

Understanding Variation across Local Communities Authors:Christian Seelos, Johanna Mair, Julie Battilana, and M. Tina Dacin Publication:In Communities and Organizations. Vol. 33, edited by Christopher Marquis, Michael Lounsbury, and... View Details

Keywords: Sean Silverthorne

15 Jul 2014
First Look

First Look: July 15

performance to provide quantitative insight into the link between a firm's business model choices and its profit consequences. The method is applied to Walmart by building a qualitative representation of its business model and mapping... View Details

Keywords: Carmen Nobel

December 2010
Case

Leadership, Culture, and Transition at lululemon

By: Michael Tushman, Ruth Page and Tom Ryder

The case examines leadership and organizational change within a strong culture context through a multimedia study of lululemon, a specialty retailer of high-end athletic apparel. Video segments trace the company's history from its founding in 1998 as a single retail... View Details

Keywords: Leading Change; Organizational Culture; Organizational Change and Adaptation; Change Management; Transition; Growth Management; Management Teams; Organizational Structure; Governing and Advisory Boards; Apparel and Accessories Industry; Retail Industry; Vancouver; United States

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October 1999
Case

Overhead Reduction Task Force, The

By: J. Richard Hackman, Ruth Wageman and John J. Gabarro

A middle manager is about to meet with his boss to discuss her request that he head up a task force to determine how overhead can be reduced by 20%. He must decide what to address in that meeting and how the task force should be launched and led. The focus is on team... View Details

Keywords: Leadership; Leadership Style; Management Teams; Management Style; Groups and Teams

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