by Robert S. Kaplan and David McMillan - Publications - Faculty & Research

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

level, and cost—between each support department and the business units. The Balanced Scorecard provides a simple, clear message about organizational strategy that all employees can understand View Details

Keywords: by Robert S. Kaplan & David P. Norton

20 Sep 2020
Working Paper Summaries

Updating the Balanced Scorecard for Triple Bottom Line Strategies

Keywords: by Robert S. Kaplan and David McMillan; Accounting

24 Apr 2006
Research & Ideas

Managing Alignment as a Process

standard for workers in construction, farming, and other professions that require strenuous outdoor labor. SMI built a successful national sales base from its headquarters in Massachusetts by establishing... View Details

Keywords: by Robert S. Kaplan & David P. Norton; Apparel & Accessories; Fashion; Consumer Products; Retail

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

of benchmarking when used to assess the performance of human resources, information technology, finance, and other internal support or shared services groups. In our forthcoming book, Alignment, David Norton... View Details

Keywords: by Robert S. Kaplan; Service

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

When the customer says "jump," they ask "how high?" They offer additional product features and services to their customers, but fail to receive prices that cover the costs for these additional features View Details

Keywords: by Robert S. Kaplan

09 Mar 2011
Working Paper Summaries

Accounting Scholarship That Advances Professional Knowledge and Practice

Keywords: by Robert S. Kaplan; Education

30 Aug 2004
Research & Ideas

Mapping Your Board’s Effectiveness

corporate strategy—create value by becoming known for better governance and greater transparency to external providers? Can they lower their cost of capital and perhaps get a... View Details

Keywords: by Robert S. Kaplan

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

accomplished. It is not possible to be all things to all people, so market segmentation is the way to avoid this temptation.—Robert S. Kaplan and View Details

Keywords: by Robert S. Kaplan & David P. Norton

17 Mar 2010
Working Paper Summaries

Conceptual Foundations of the Balanced Scorecard

Keywords: by Robert S. Kaplan

20 Dec 2006
Working Paper Summaries

The Demise of Cost and Profit Centers

Keywords: by Robert S. Kaplan

24 Jan 2005
Research & Ideas

Rethinking Activity-Based Costing

excerpted here, authors Kaplan and Anderson suggest the process be simplified through an approach they call "time-driven ABC." Here's an overview. The solution to the problems with ABC is not to... View Details

Keywords: by Robert S. Kaplan & Steven R. Anderson

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

In The Strategy-Focused Organization, HBS professor Robert Kaplan and David Norton, president of the Balanced Scorecard Collaborative, share the... View Details

Keywords: by Robert S. Kaplan & David P. Norton

19 May 2003
Research & Ideas

Expensing Options Won’t Hurt High Tech

in lieu of higher salaries. The claim simply ignores the fact that a lack of cash need not be a barrier to compensating executives.— Zvi Bodie, Robert S. Kaplan, and View Details

Keywords: by Zvi Bodie, Robert S. Kaplan & Robert C. Merton