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  • 23 Jul 2018
  • Working Paper Summaries

The Creative Consulting Company

Keywords: by Robert S. Kaplan, Richard Nolan, and David P. Norton; Consulting
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

accomplished. It is not possible to be all things to all people, so market segmentation is the way to avoid this temptation.—Robert S. Kaplan and David View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 17 Jul 2018
  • First Look

New Research and Ideas, July 17, 2018

through an industry’s vertical chain. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54706 The Creative Consulting Company By: Kaplan, Robert S., View Details
Keywords: Dina Gerdeman
  • 26 Mar 2006
  • Research & Ideas

The Office of Strategy Management

"Why is there such a persistent gap between ambition and performance?" ask Robert Kaplan and David P.... View Details
Keywords: by Martha Lagace
  • 02 Feb 2004
  • Research & Ideas

Mapping Your Corporate Strategy

measures; 2) customers; 3) internal processes; and 4) learning and growth. Developed by HBS professor Robert S.... View Details
Keywords: by Martha Lagace
  • January 2008
  • Article

Mastering the Management System

By: Robert S. Kaplan and David P. Norton
Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and the best strategy in the world will get... View Details
Keywords: Framework; Management Analysis, Tools, and Techniques; Management Systems; Operations; Performance Improvement; Strategy
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  • 15 Oct 2008
  • First Look

First Look: October 15, 2008

the company and raises questions around the downstream consequences of global outsourcing strategies. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=609034   PublicationsThe... View Details
Keywords: Martha Lagace
  • 2019
  • Working Paper

The Creative Consulting Company

By: Robert S. Kaplan, Richard Nolan and David P. Norton
During the past 50 years, several consulting companies introduced important new ideas that extended management theory and improved management practice. This paper draws upon public sources and the authors’ personal experiences to describe how three management... View Details
Keywords: Management; Theory; Practice; Performance Improvement; Innovation and Management; Consulting Industry
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  • 08 May 2012
  • First Look

First Look: May 8

sector. Download the paper: http://www.hbs.edu/research/pdf/12-094.pdf   Cases & Course MaterialsTerry Lundgren at Macy's José B., Alvarez, Robert Steven Kaplan, and... View Details
Keywords: Carmen Nobel
  • 15 Jan 2013
  • First Look

First Look: January 15

http://ssrn.com/abstract=2192460 Dollar Funding and the Lending Behavior of Global Banks Authors:Ivashina, Victoria, David S. Scharfstein, and... View Details
Keywords: Sean Silverthorne

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