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  • 04 Nov 2015
  • Working Paper Summaries

Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals

Keywords: by Hummy Song, Robert S. Huckman & Jason R. Barro; Health
  • 10 Jun 2014
  • Working Paper Summaries

Cohort Turnover and Productivity: The July Phenomenon in Teaching Hospitals

Keywords: by Robert S. Huckman, Hummy Song & Jason R. Barro; Health
  • 01 Oct 2007
  • Working Paper Summaries

Team Familiarity, Role Experience, and Performance:Evidence from Indian Software Services

Keywords: by Robert S. Huckman, Bradley R. Staats & David M. Upton; Video Game; Web Services
  • 21 Jan 2011
  • Working Paper Summaries

Learning from Customers in Outsourcing: Individual and Organizational Effects

Keywords: by Jonathan R. Clark, Robert S. Huckman & Bradley R. Staats
  • 12 Apr 2017
  • Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

working paper Discretionary Task Ordering: Queue Management in Radiological Services by María R. Ibáñez, a doctoral candidate at Harvard Business School; Jonathan R. Clark , an assistant professor at the University of Texas at San... View Details
Keywords: by Carmen Nobel; Health
  • 10 Apr 2013
  • Research & Ideas

Learning Curve: Making the Most of Outsourcing

think," says Robert S. Huckman, the Albert J. Weatherhead III Professor of Business Administration at Harvard Business School. "In particular, when this type of work is... View Details
Keywords: by Paul Guttry; Health
  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

all that changed. HBS associate professor Robert Huckman, professor Gary Pisano, and research associate Virginia Fuller tell that story in "JetBlue Airways: Valentine's Day 2007," a case taught in... View Details
Keywords: by Julia Hanna; Air Transportation
  • 03 Jun 2014
  • First Look

First Look: June 3

in Teaching Hospitals By: Huckman, Robert S., Hummy Song, and Jason R. Barro Abstract—We consider the impact of cohort turnover-the planned simultaneous exit of a large number... View Details
Keywords: Sean Silverthorne
  • 26 Mar 2014
  • Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

subtle way that you might be changing existing communication patterns among staff," says Harvard Business School Professor Robert S. Huckman, who recently cowrote The Impact of... View Details
Keywords: by Dina Gerdeman; Health
  • 11 Feb 2014
  • First Look

First Look: February 11

Publications August 2013 American Journal of Managed Care The Impact of Electronic Health Record Use on Physician Productivity By: Adler-Milstein, Julia, and Robert S. Huckman Abstract—Objectives: To examine... View Details
Keywords: Sean Silverthorne
  • 15 Jul 2013
  • Research & Ideas

Five Imperatives for Improving Health Care

not asking those executives to provide objective information about their own organizations or specific numbers; rather, we simply wanted to capture where the industry feels most optimistic and pessimistic about delivering value," explains View Details
Keywords: by Carmen Nobel; Health
  • 14 Dec 2015
  • Research & Ideas

Deflategate and the Sustained Success of the New England Patriots

angle, you get a full understanding of the problem,” Iansiti says. Iansiti and colleagues Michael Toffel, Ariel Stern, Joel Goh, Kris Ferreira, Shane Greenstein, Robert S. View Details
Keywords: by Roberta Holland; Sports
  • 02 Jan 2018
  • Research & Ideas

The Most Popular Stories and Research Papers of 2017

Deviating from an organization’s prescribed task schedule tends to erode productivity, even among the most experienced workers, according to new research from María R. Ibáñez, Jonathan R. Clark, Robert S.... View Details
Keywords: by Sean Silverthorne
  • 31 Oct 2017
  • First Look

New Research and Ideas, October 31, 2017

Potential of Patient-Reported Outcomes By: Rotenstein, Lisa, Robert S. Huckman, and Neil Wagle Abstract—No abstract available. Publisher's link:... View Details
Keywords: by Sean Silverthorne
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

utilize diverse levels of analysis. Paper: http://www.oxfordbibliographies.com/obo/page/management Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services Authors:Clark, Jonathan R., Robert View Details
Keywords: Sean Silverthorne
  • 23 Aug 2016
  • First Look

August 23, 2016

Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats Abstract—A long line of... View Details
Keywords: Sean Silverthorne
  • February 2016 (Revised February 2018)
  • Case

Weathering the Storm at NYU Langone Medical Center

By: Robert S. Huckman, Raffaella Sadun and Michael Norris
In the fall of 2012, Hurricane Sandy forced a full evacuation of NYU Langone Medical Center in New York City. The institution, which comprised NYU Medical School and several teaching hospitals, had been on an upward trajectory for several years under the leadership of... View Details
Keywords: Health Care; Technology; Culture; Information Technology; Crisis Management; Health Care and Treatment; Organizational Culture; Health Industry; United States; New York (city, NY)
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  • 23 Jun 2009
  • First Look

First Look: June 23

difficult question is whether policymakers need to learn more from theorists, or the other way around. Download the paper: http://www.hbs.edu/research/pdf/09-140.pdf   PublicationsInput Constraints and the Efficiency of Entry: Lessons from Cardiac Surgery Authors:David... View Details
Keywords: Martha Lagace
  • October 2008 (Revised February 2012)
  • Case

Amazon Web Services

By: Robert S. Huckman, Gary P. Pisano and Liz Kind
Considers the development of Amazon Web Services (AWS), a division of Amazon.com, Inc., specializing in the provision of web-based storage and computing services to web developers. The case focuses on the issues facing Andy Jassy, the head of AWS, in 2008 as AWS faces... View Details
Keywords: Price; Market Entry and Exit; Service Operations; Competition; Diversification; Retail Industry; Web Services Industry
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  • 06 Apr 2010
  • First Look

First Look: April 6

accompanies the cases "Medtronic: Patient Management Initiative" (A) and (B), HBS Nos. 302-005 and 309-064. Purchase this note:http://cb.hbsp.harvard.edu/cb/product/310075-PDF-ENG Jet Propulsion Laboratory Robert View Details
Keywords: Martha Lagace

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