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  • 19 Feb 2016
  • Working Paper Summaries

‘Does 'What We Do' Make Us 'Who We Are'? Organizational Design and Identity Change at the Federal Bureau of Investigation

Keywords: by Ranjay Gulati, Ryan Raffaelli, and Jan Rivkin; Public Administration
  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

Investigation," co-written by HBS colleagues Ranjay Gulati, the Jaime and Josefina Chua Tiampo Professor of Business Administration View Details
Keywords: by Carmen Nobel
  • 27 Apr 2016
  • News

How the FBI Reinvented Itself after 9/11

  • Awards

Strategic Management Society Best Research Methods Paper Award

By: Jan W. Rivkin
Winner of the 2019 Strategic Management Society (SMS) Annual Conference Best Research Methods Paper Award for “Cognitive Framing and Capability Development at the Federal Bureau of Investigation,” with Tiona Zuzul, Ranjay Gulati, and Ryan Raffaelli. View Details
  • June 2025
  • Article

Outcome and Process Frames: Strategic Renewal and Capability Reprioritization at the Federal Bureau of Investigation

By: Ryan Raffaelli, Tiona Zuzul, Ranjay Gulati and Jan Rivkin
[Research Summary]: Framing is critical for leaders who must build support for strategic renewal. While research has concentrated on renewal that replaces one set of capabilities with another, we explore a distinctive challenge: how leaders persuade stakeholders to... View Details
Keywords: Framing; Stakeholder Management; Capabilities; Transformation; Leading Change; Crisis Management; Resource Allocation; Government and Politics; Business and Stakeholder Relations; Public Administration Industry
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  • 2024
  • Working Paper

Transforming the Federal Bureau of Investigation: Outcome and Process Framing

By: Ryan Raffaelli, Tiona Zuzul, Ranjay Gulati and Jan Rivkin
This twelve-year qualitative study examines how Director Robert Mueller and his senior team profoundly transformed the United States Federal Bureau of Investigation (FBI) after the 9/11 terrorist attacks. Drawing on 138 interviews within the FBI and Mueller’s... View Details
Keywords: Mission and Purpose; Transformation; Government and Politics; Organizational Change and Adaptation
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  • 19 Dec 2016
  • Research & Ideas

The 10 Most Popular Stories of 2016

Design and Identity Change at the Federal Bureau of Investigation Both the design and identity of the FBI changed greatly in the wake of the September 11, 2001 terrorist attacks, write View Details
Keywords: by Carmen Nobel
  • Web

Publications - Faculty & Research

Ranjay Gulati and Jan Rivkin [Research Summary]: Framing is critical for leaders who must build support for strategic renewal. While research has... View Details
  • Web

Faculty & Research

Smallholder Farms in India." Journal of Development Economics 176 (September 2025). Outcome and Process Frames: Strategic Renewal and Capability Reprioritization at the Federal Bureau of Investigation By:... View Details
  • Web

Organizational Behavior - Faculty & Research

Investigation By: Ranjay Gulati, Ryan Raffaelli, and Jan View Details
  • Web

Strategy - Faculty & Research

Strategy Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students June 2025 Article Outcome and Process Frames: Strategic Renewal and Capability Reprioritization at the Federal... View Details
  • Web

Placement - Doctoral

and Mary Ann Glynn 2021 Michael Christensen Management, 2021 Placement: University of Pennsylvania, Wharton School of Business, Lecturer Dissertation: Antecedents, Process, and Consequences: Strategic Choice... View Details
  • Web

Faculty & Research - Leadership

Faculty & Research Faculty & Research June 2025 Article Strategic Management Journal Outcome and Process Frames: Strategic Renewal and Capability Reprioritization at the Federal Bureau of Investigation By:... View Details
  • Web

Organizational Behavior Awards & Honors - Faculty & Research

Technology Conference in 2019. Ranjay Gulati : Finalist for the 2019 Strategic Management Society (SMS) Annual Conference Best Paper Award for “Cognitive Framing and Capability Development at the Federal... View Details
  • Web

Strategy Awards & Honors - Faculty & Research

Capability Development at the Federal Bureau of Investigation,” with Tiona Zuzul, Ranjay Gulati, and Ryan Raffaelli. View Details
  • Web

Leadership - Faculty & Research

and extensive longitudinal studies. Recent Publications Outcome and Process Frames: Strategic Renewal and Capability Reprioritization at the Federal Bureau of Investigation By:... View Details
  • April 2017 (Revised November 2017)
  • Case

BlackRock (D): Organizing for the Future (with video links)

By: Ranjay Gulati, Jan W. Rivkin and Aldo Sesia
By the end of 2015, BlackRock had succeeded beyond any of the early dreams of its founders. The firm remained the world’s largest asset manager, with more than $4.6 trillion under management, and other financial services companies used BlackRock’s Aladdin platform to... View Details
Keywords: Strategy; Competition; Information Technology; Asset Management; Growth and Development Strategy; Financial Services Industry; United States
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  • Web

Entrepreneurial Management Awards & Honors - Faculty & Research

Development at the Federal Bureau of Investigation” with Tiona Zuzul, Ryan Raffaelli, and Jan Rivkin. Ranjay... View Details
  • 09 Feb 2016
  • First Look

February 9, 2016

Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=39907 Does 'What We Do' Make Us 'Who We Are'? Organizational Design and Identity Change at the Federal Bureau of Investigation By: View Details
Keywords: Sean Silverthorne
  • Web

2022 Reunion Presentations - Alumni

Professor Laura Alfaro + More Info – Less Info Fueled by a series of recent political events and actors, anti-globalization has been growing. From the rise of political platforms pinning blame on openness to... View Details