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- Student-Faculty-Profile
Michelle Shell & Ryan Buell
them. Ryan: At HBS, research literally meets practice. The questions we tackle arise from a deep understanding of both the extant theory and the real problems managers face. Michelle entered the doctoral... View Details
- 26 Mar 2019
- Working Paper Summaries
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
- 15 Apr 2019
- News
Infographic: Can I Please Speak to an Actual Person?
- Web
Courses by Title - Course Catalog
Eva Ascarza Fall 2025 Q2 1.5 Managing International Trade and Investment Business, Government & the International Economy Meg Rithmire Fall 2025 Q1Q2 3.0 Managing Service Operations Technology & Operations Management View Details
- Web
Courses by Faculty Unit - Course Catalog
State (CATS) (also listed under General Management) Debora L. Spar Fall 2025 Q1Q2 3.0 Capitalism: Past, Present, Future Sophus A. Reinert Fall 2025 Q1Q2 3.0 Creating the Modern Financial System David Moss Spring 2026 Q3Q4 3.0... View Details
- Web
Courses by Faculty - Course Catalog
2025 Q1Q2 3.0 Founder Launch Entrepreneurial Management Spring 2026 Q3Q4 3.0 Alison Wood Brooks TALK: How to Talk Gooder in Business and Life Negotiation, Organizations & Markets Fall 2025 Q1Q2 3.0 Arthur Brooks Leadership View Details
- Web
Courses by Faculty Unit - Course Catalog
State (CATS) (also listed under General Management) Debora L. Spar Fall 2025 Q1Q2 3.0 Capitalism: Past, Present, Future Sophus A. Reinert Fall 2025 Q1Q2 3.0 Creating the Modern Financial System David Moss Spring 2026 Q3Q4 3.0... View Details
- 19 Aug 2013
- Research & Ideas
Studying How Income Inequality Shapes Behavior
avoid tumbling down any further. They call the behavior "last-place aversion." To test this theory in the lab, the pair teamed up with HBS Assistant Professor Ryan W. View Details
Keywords: by Michael Blanding
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
identity-holders away from options they would have preferred in the absence of that appeal. Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact By: Shell, Michelle A., and... View Details
Keywords: Sean Silverthorne
- 19 Jul 2011
- First Look
First Look: July 19
claims about the benefits of broader operational scope. The performance benefits of focus are typically attributed to reduced complexity, lower uncertainty, and the development of specialized expertise, while the benefits of greater... View Details
Keywords: Sean Silverthorne
- 03 May 2011
- First Look
First Look: May 3
next-generation product. Read the article: http://hbr.org/2011/05/the-best-way-to-name-your-product-20/ar/1 Think Customers Hate Waiting? Not So Fast... Authors:Ryan W. Buell View Details
Keywords: Sean Silverthorne
- Web
Technology & Operations Management - Doctoral
Shane M. Greenstein Michelle Shell, 2020 Boston University, Questrom School of Business Advisors: Ryan W. Buell , Frances X. Frei , View Details
- 01 Dec 2015
- First Look
December 1, 2015
will have an important future impact on our understanding of consumer psychology. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50106 forthcoming Management Science Experimental Evidence of Pooling Outcomes Under Information Asymmetry By: Schmidt,... View Details
Keywords: Sean Silverthorne
- Web
Technology & Operations Management Faculty - Faculty & Research
Management Iavor I. Bojinov Assistant Professor of Business Administration Richard Hodgson Fellow Ryan W. Buell C. D. Spangler Professor of Business Administration Amitabh... View Details
- Web
Organizational Behavior - Doctoral
Jillian J. Jordan Rakesh Khurana Shirley Lu Joshua D. Margolis Edward McFowland III Kathleen L. McGinn Tsedal Neeley Michael I. Norton Leslie A. Perlow Jeffrey T. Polzer Ryan L. Raffaelli Lakshmi Ramarajan... View Details
- Web
Marketing - Doctoral
, Elizabeth Keenan , and Joachim Vosgerau Ximena Garcia-Rada, 2021 Texas A&M University, Mays Business School Advisors: Michael I. Norton (Chair), Leslie K. John , Ryan W.... View Details
- Web
Student Research - Doctoral
Technology and Operations Management 2 results Ryan W. Buell Technology and Operations Management 1 results... View Details
- Web
Live from Klarman Hall - Alumni
provide transparency in economic debates, helping businesses, policymakers, and the public navigate a landscape where economic narratives are often shaped by political agendas. Taking Bold Bets: Leadership... View Details
- 22 Sep 2023
- News
Skydeck Voices: The Most Important Person I Met at HBS
about tax, but his parting thought for us was around who he hoped we would live into as people. I thought that was very special. Michelle Shell (MBA 2003/DBA 2020): My name is View Details