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Publications

Publications

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  • All HBS Web  (30)
    • News  (4)
    • Research  (9)
  • Faculty Publications  (5)

Show Results For

  • All HBS Web  (30)
    • News  (4)
    • Research  (9)
  • Faculty Publications  (5)
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  • Student-Faculty-Profile

Michelle Shell & Ryan Buell

them. Ryan: At HBS, research literally meets practice. The questions we tackle arise from a deep understanding of both the extant theory and the real problems managers face. Michelle entered the doctoral... View Details
  • 26 Mar 2019
  • Working Paper Summaries

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

Keywords: by Michelle A. Shell and Ryan W. Buell; Health
  • 15 Apr 2019
  • News

Infographic: Can I Please Speak to an Actual Person?

  • Web

Courses by Title - Course Catalog

Eva Ascarza Fall 2025 Q2 1.5 Managing International Trade and Investment Business, Government & the International Economy Meg Rithmire Fall 2025 Q1Q2 3.0 Managing Service Operations Technology & Operations Management View Details
  • Web

Courses by Faculty Unit - Course Catalog

State (CATS) (also listed under General Management) Debora L. Spar Fall 2025 Q1Q2 3.0 Capitalism: Past, Present, Future Sophus A. Reinert Fall 2025 Q1Q2 3.0 Creating the Modern Financial System David Moss Spring 2026 Q3Q4 3.0... View Details
  • Web

Courses by Faculty - Course Catalog

2025 Q1Q2 3.0 Founder Launch Entrepreneurial Management Spring 2026 Q3Q4 3.0 Alison Wood Brooks TALK: How to Talk Gooder in Business and Life Negotiation, Organizations & Markets Fall 2025 Q1Q2 3.0 Arthur Brooks Leadership View Details
  • Web

Courses by Faculty Unit - Course Catalog

State (CATS) (also listed under General Management) Debora L. Spar Fall 2025 Q1Q2 3.0 Capitalism: Past, Present, Future Sophus A. Reinert Fall 2025 Q1Q2 3.0 Creating the Modern Financial System David Moss Spring 2026 Q3Q4 3.0... View Details
  • 19 Aug 2013
  • Research & Ideas

Studying How Income Inequality Shapes Behavior

avoid tumbling down any further. They call the behavior "last-place aversion." To test this theory in the lab, the pair teamed up with HBS Assistant Professor Ryan W. View Details
Keywords: by Michael Blanding
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

identity-holders away from options they would have preferred in the absence of that appeal. Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact By: Shell, Michelle A., and... View Details
Keywords: Sean Silverthorne
  • 19 Jul 2011
  • First Look

First Look: July 19

claims about the benefits of broader operational scope. The performance benefits of focus are typically attributed to reduced complexity, lower uncertainty, and the development of specialized expertise, while the benefits of greater... View Details
Keywords: Sean Silverthorne
  • 03 May 2011
  • First Look

First Look: May 3

next-generation product. Read the article: http://hbr.org/2011/05/the-best-way-to-name-your-product-20/ar/1 Think Customers Hate Waiting? Not So Fast... Authors:Ryan W. Buell View Details
Keywords: Sean Silverthorne
  • Web

Technology & Operations Management - Doctoral

Shane M. Greenstein Michelle Shell, 2020 Boston University, Questrom School of Business Advisors: Ryan W. Buell , Frances X. Frei , View Details
  • 01 Dec 2015
  • First Look

December 1, 2015

will have an important future impact on our understanding of consumer psychology. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50106 forthcoming Management Science Experimental Evidence of Pooling Outcomes Under Information Asymmetry By: Schmidt,... View Details
Keywords: Sean Silverthorne
  • Web

Technology & Operations Management Faculty - Faculty & Research

Management Iavor I. Bojinov Assistant Professor of Business Administration Richard Hodgson Fellow Ryan W. Buell C. D. Spangler Professor of Business Administration Amitabh... View Details
  • Web

Placement - Doctoral

Ryan W. Buell , and Soroush Saghafian Michelle Shell Technology & Operations... View Details
  • Web

Organizational Behavior - Doctoral

Jillian J. Jordan Rakesh Khurana Shirley Lu Joshua D. Margolis Edward McFowland III Kathleen L. McGinn Tsedal Neeley Michael I. Norton Leslie A. Perlow Jeffrey T. Polzer Ryan L. Raffaelli Lakshmi Ramarajan... View Details
  • Web

Marketing - Doctoral

, Elizabeth Keenan , and Joachim Vosgerau Ximena Garcia-Rada, 2021 Texas A&M University, Mays Business School Advisors: Michael I. Norton (Chair), Leslie K. John , Ryan W.... View Details
  • Web

Student Research - Doctoral

Technology and Operations Management 2 results Ryan W. Buell Technology and Operations Management 1 results... View Details
  • Web

Live from Klarman Hall - Alumni

provide transparency in economic debates, helping businesses, policymakers, and the public navigate a landscape where economic narratives are often shaped by political agendas. Taking Bold Bets: Leadership... View Details
  • 22 Sep 2023
  • News

Skydeck Voices: The Most Important Person I Met at HBS

about tax, but his parting thought for us was around who he hoped we would live into as people. I thought that was very special. Michelle Shell (MBA 2003/DBA 2020): My name is View Details
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