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Publications

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  • Student-Faculty-Profile

Michelle Shell & Ryan Buell

them. Ryan: At HBS, research literally meets practice. The questions we tackle arise from a deep understanding of both the extant theory and the real problems managers face. Michelle entered the doctoral... View Details
  • 26 Mar 2019
  • Working Paper Summaries

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

Keywords: by Michelle A. Shell and Ryan W. Buell; Health
  • 15 Apr 2019
  • News

Infographic: Can I Please Speak to an Actual Person?

  • Web

Courses by Title - Course Catalog

Operations Technology & Operations Management Ryan Buell , Robert Markey Fall 2025 Q1Q2 3.0 Managing and Innovating in Financial Services Finance David Scharfstein Spring 2026... View Details
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Courses by Faculty Unit - Course Catalog

State (CATS) (also listed under General Management) Debora L. Spar Fall 2025 Q1Q2 3.0 Capitalism: Past, Present, Future Sophus A. Reinert Fall 2025 Q1Q2 3.0 Creating the Modern Financial System David Moss Spring 2026 Q3Q4 3.0... View Details
  • Web

Courses by Faculty - Course Catalog

Organizations & Markets Fall 2025 Q1Q2 3.0 Arthur Brooks Leadership and Happiness General Management Spring 2025 Q3 1.5 Ryan Buell Managing Service Operations Technology &... View Details
  • Web

Courses by Faculty Unit - Course Catalog

State (CATS) (also listed under General Management) Debora L. Spar Fall 2025 Q1Q2 3.0 Capitalism: Past, Present, Future Sophus A. Reinert Fall 2025 Q1Q2 3.0 Creating the Modern Financial System David Moss Spring 2026 Q3Q4 3.0... View Details
  • 19 Aug 2013
  • Research & Ideas

Studying How Income Inequality Shapes Behavior

avoid tumbling down any further. They call the behavior "last-place aversion." To test this theory in the lab, the pair teamed up with HBS Assistant Professor Ryan W. View Details
Keywords: by Michael Blanding
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

identity-holders away from options they would have preferred in the absence of that appeal. Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact By: Shell, Michelle A., and... View Details
Keywords: Sean Silverthorne
  • 19 Jul 2011
  • First Look

First Look: July 19

claims about the benefits of broader operational scope. The performance benefits of focus are typically attributed to reduced complexity, lower uncertainty, and the development of specialized expertise, while the benefits of greater... View Details
Keywords: Sean Silverthorne
  • 03 May 2011
  • First Look

First Look: May 3

next-generation product. Read the article: http://hbr.org/2011/05/the-best-way-to-name-your-product-20/ar/1 Think Customers Hate Waiting? Not So Fast... Authors:Ryan W. Buell View Details
Keywords: Sean Silverthorne
  • Web

Technology & Operations Management - Doctoral

Epstein, 2025 Yale University, Post-Doctoral Fellow Advisors: Antonio Moreno (Chair), Ryan W. Buell , and Santiago Gallino Daniel Yue, 2024... View Details
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Technology & Operations Management Faculty - Faculty & Research

Logistics Co-Unit Head, Technology and Operations Management Iavor I. Bojinov Associate Professor of Business Administration Ryan W. Buell C. D.... View Details
  • 01 Dec 2015
  • First Look

December 1, 2015

will have an important future impact on our understanding of consumer psychology. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50106 forthcoming Management Science Experimental Evidence of Pooling Outcomes Under Information Asymmetry By: Schmidt,... View Details
Keywords: Sean Silverthorne
  • Web

Placement - Doctoral

Michelle Shell Technology & Operations Management, 2020 Placement: Boston University, Questrom School of Business Dissertation: Emotion-sourced Variation in Service Operations Advisors: View Details
  • Web

Organizational Behavior - Doctoral

McFowland III Kathleen L. McGinn Tsedal Neeley Michael I. Norton Leslie A. Perlow Jeffrey T. Polzer Ryan L. Raffaelli Lakshmi Ramarajan James W. Riley Raffaella Sadun Emily... View Details
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Marketing - Doctoral

, Elizabeth Keenan , and Joachim Vosgerau Ximena Garcia-Rada, 2021 Texas A&M University, Mays Business School Advisors: Michael I. Norton (Chair), Leslie K. John , Ryan W.... View Details
  • 22 Sep 2023
  • News

Skydeck Voices: The Most Important Person I Met at HBS

about tax, but his parting thought for us was around who he hoped we would live into as people. I thought that was very special. Michelle Shell (MBA 2003/DBA 2020): My name is View Details
  • Web

Live from Klarman Hall - Alumni

society today. Friday, June 13 Video Recording Dean’s Welcome Address 8:30–9:30 a.m. ET Speaker: Srikant Datar , Dean of the Faculty, George F. Baker Professor of Administration Dean Srikant Datar kicks off Reunion Weekend by sharing... View Details
  • Web

Alumni - Global

between fiction and finance. Re: Michael Kim (MBA 1990); By: Julia Hanna; photographs by Jun Michael Park 01 Mar 2024 HBS Alumni Bulletin Turning Point: Eternal Returns Re: Louisa Wong (MBA 1981); Leonard... View Details