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  • All HBS Web  (76)
    • News  (3)
    • Research  (64)
  • Faculty Publications  (3)

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  • All HBS Web  (76)
    • News  (3)
    • Research  (64)
  • Faculty Publications  (3)
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  • 15 Apr 2019
  • Research & Ideas

Infographic: Can I Please Speak to an Actual Person?

Technology and Operations Management Unit. About the Authors Katherine Vizcardo is a graphic designer based in Providence, Rhode Island, and... View Details
Keywords: by Katherine Vizcardo and Danielle Kost; Service
  • 08 May 2020
  • In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

Professor of Marketing and co-chair of the HBS Social Enterprise Initiative. About the Author Danielle Kost is a senior editor at Harvard Business School Working Knowledge.... View Details
Keywords: by Danielle Kost
  • 14 Sep 2020
  • Research & Ideas

You're Right! You Are Working Longer and Attending More Meetings

Work-from-home employees whose days seem longer, with more meetings and emails than ever before, may find a new Harvard Business School study validating. An analysis of the emails and meetings of 3.1 million... View Details
Keywords: by Danielle Kost
  • 27 Oct 2020
  • Research & Ideas

Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?

at the Wharton School of the University of Pennsylvania. He teamed with Wharton Professor Katherine L. Milkman (DBA 2009) and Wharton doctoral candidate Erika L. Kirgios, who led the research. They conducted... View Details
Keywords: by Danielle Kost
  • 11 Mar 2019
  • Research & Ideas

Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?

says. “Those sentiments are much harder to instill for countries, but it’s possible, and marketing can help.” Danielle Kost is senior editor at Harvard Business School Working... View Details
Keywords: by Danielle Kost; Tourism
  • 12 Dec 2023
  • Book

HBS Faculty Books of 2023: Find Happiness, Fix Things, and Fail Well

mobilize organizational change quickly, untangle digital strategy, and reflect on socially responsible leadership. Take a look back at some of the books by Harvard Business School faculty members that hit... View Details
Keywords: by Danielle Kost
  • 05 Jul 2022
  • Op-Ed

Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams

We've been encouraging readers to share feedback and observations about Working Knowledge articles by email, resulting in a slew of thoughtful responses. Here are a few comments from June, published with... View Details
Keywords: by Danielle Kost
  • 06 May 2019
  • Research & Ideas

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

Communication must be transparent and explicitly focus on building long-term value over and above short-term profits. Effective senior executives today should aspire to build better systems for the future to... View Details
Keywords: by Danielle Kost; Health
  • 20 Apr 2021
  • Book

A Simple Question That Can Guide Companies to Epic Success

It’s simple: They create the most value, says Harvard Business School Professor Felix Oberholzer-Gee. In almost every segment of the economy, the very best companies lead their peers by wide margins. They take share View Details
Keywords: by Danielle Kost
  • 30 Jan 2020
  • Research & Ideas

The Upside of Highlighting a Product's Downsides

running.” “By doing so, managers and customers alike stand to learn a lot about how well the company’s offerings fit with customers’ needs and preferences, so that better decisions can be made on both... View Details
Keywords: by Danielle Kost
  • 21 Nov 2019
  • Research & Ideas

Do TV Debates Sway Voters?

give candidates equal access to voters, and monitoring the accuracy of handouts and social media posts that campaigns share. “It’s important to make sure that all campaigns are able to get their message out... View Details
Keywords: by Danielle Kost
  • 15 Dec 2021
  • Research & Ideas

The 10 Most Popular Articles of 2021

if employees have the psychological safety to reflect on these close calls, says research by Amy C. Edmondson, Olivia Jung, and colleagues. 5. How a Company Made Employees So Miserable, They Killed... View Details
Keywords: by Danielle Kost
  • 14 Dec 2020
  • Research & Ideas

What Does December's Drug-Approval Dash Mean for COVID-19 Vaccines?

Technology, on the working paper Internal Deadlines, Drug Approvals, and Safety Programs, released by the National Bureau of Economic Research in November. Danielle Kost: How... View Details
Keywords: by Danielle Kost; Pharmaceutical; Health
  • 19 Dec 2023
  • Research & Ideas

The 10 Most Popular Articles of 2023

BalanceYounger workers are rejecting the idea of sticking with one employer for the long haul and are instead finding happiness by job-hopping and creating dramatically... View Details
Keywords: by Danielle Kost
  • 02 Apr 2019
  • Research Event

Women Pay a Higher Career Price in Today's Always-On Work Culture

Even so, the executives brought the issue to Harvard Business School Professor Robin J. Ely. Eighteen months and more than 100 employee interviews later, Ely’s research team reached a conclusion that challenged steadfast beliefs about the... View Details
Keywords: by Danielle Kost; Consulting; Service
  • 25 Jun 2019
  • Research & Ideas

The Powerful Strategic Tool Companies Should Not Try to Control

they forge relationships with user groups. Danielle Kost: How can companies engage user communities more effectively? What advantages can they provide a firm? Frank Nagle and Sonali K. Shah: User communities... View Details
Keywords: by Danielle Kost
  • 11 Jun 2020
  • In Practice

Are Digital Organizations Better at Overcoming COVID?

afflicting most companies today should be relatively modest in organizations that build and manage their businesses around software. David B. Yoffie is the Max and Doris Starr Professor of International... View Details
Keywords: by Danielle Kost
  • 11 Sep 2019
  • Research & Ideas

Germany May Have the Answer for Reducing Drug Prices

the prices of more than 100 medications by 32 percent, on average, in June and early July. The Senate has been debating a bipartisan proposal to limit seniors’ out-of-pocket costs View Details
Keywords: by Danielle Kost; Health
  • 25 Mar 2021
  • Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

overly narrow goals. Consider the experience of Airbnb, which ran experiments to evaluate booking strategies but ignored the potential for discrimination. After research by Luca and colleagues found evidence... View Details
Keywords: by Danielle Kost
  • 26 Sep 2019
  • Research & Ideas

What Can the World’s Largest Refugee Camp Teach Us About the Meaning of Work?

day.” Testing the unique benefits of work By all accounts, overcrowding, extreme poverty, and the experience of forced displacement inside the camps has taken a profound toll. Doctors Without Borders has... View Details
Keywords: by Danielle Kost
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