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- 04 Jan 2017
- What Do You Think?
How Much Bureaucracy is a Good Thing in Government and Business?
Summing Up: Are Bureaucracies Worth Improving? Several messages emerge from responses to this month’s column on the worthiness of bureaucracies. In general, there is a wide range of thinking about the value of bureaucracies and work done View Details
Keywords: by James L. Heskett
- 06 Jul 2016
- What Do You Think?
How Do We Pay for the Costs of Globalization?
three-sentence summary of responses to this month’s very thorny question on how the human and societal costs caused by globalization can be remedied. As if the topic were not sufficiently complex, Hugh Quick questioned my use of the term... View Details
- 01 Jun 2016
- What Do You Think?
When Business Performance Falters, is Culture Change the Fix?
Original Article A recent article in Harvard Business Review, “Culture Is Not the Culprit,” by Jay Lorsch and Emily McTague noted that “When organizations get into big trouble, fixing the culture is usually the prescription.” The article... View Details
Keywords: by James L. Heskett
- 02 Oct 2017
- What Do You Think?
Do Bitcoin and Digital Currency Have a Future?
controlled basis by governments) through an innovative, supposedly secure, and secretive system of digital codes that enables owners of the currency to complete transactions off the books and out of the sight of government regulators? The... View Details
- 08 May 2020
- Research & Ideas
We’ve Now Been Asking “What Do You Think?” for 20 Years
This month marks the twentieth anniversary of the beginning of my “What do you think?” column. The Working Knowledge website was the brainchild of a faculty and staff committee organized in 2000 by then Dean Kim Clark to communicate the... View Details
Keywords: by James Heskett
- 01 Dec 2020
- What Do You Think?
How Can We Get Companies to Invest More in Low-Wage Workers?
the lower ranks. One of the causes may well be inequities in the ability of executives and frontline labor to negotiate compensation for their skills. In particular, the declining power of unions and the stickiness of minimum wage laws are often cited as factors. A... View Details
Keywords: by James Heskett
- 01 Feb 2021
- What Do You Think?
Has the New Economy Finally Arrived?
retention efforts should incorporate the tenets of cultural intelligence, which address if an individual is consciously aware of others’ preferences, knowledge of norms and practices, a drive to learn about differences, and assessing what individuals do when... View Details
Keywords: by James Heskett
- 06 Apr 2016
- What Do You Think?
As Tim Cook, How Would You Tackle Apple's Next Challenge?
not be the FBI but the very advances in information technology on which Apple prides itself. The question was whether Apple was like the boy with his finger in the dike trying to hold back the water as it refused the US government’s request to hack an iPhone owned... View Details
- 05 Dec 2022
- What Do You Think?
How Would Jack Welch’s Leadership Style Fare in Today’s World?
doubt about what they think of Welch as a leader, although Cohan's is a more careful, balanced appraisal. For the Gen Zers and Millennials among us who don’t even recognize the name, this is a guy who, when he retired, was called “the CEO of the 20th century” View Details
- 01 May 2024
- What Do You Think?
Have You Had Enough?
(Illustration created using image generated by Midjourney, an artificial intelligence tool.) Last month, I posted a column in HBS Working Knowledge titled, “What’s Enough to Make Us Happy?” Over the last few months, I’ve been asking... View Details
Keywords: by James Heskett
- 04 Feb 2010
- What Do You Think?
What’s the Best Way to Make Careful Decisions?
Summing Up What is the right mix between intuition and analysis? Several clear themes characterized responses to this month's column. Dominant among these was that the best way to reach a decision depends on a number of factors, including the nature of the decision,... View Details
Keywords: by James Heskett
- 02 Apr 2020
- What Do You Think?
What Are Lessons for Leaders from This Black Swan Crisis?
doubts were expressed by readers of this column about whether it even qualifies as a Black Swan. Let’s turn to some of the responses. “We are not dealing here with a Black Swan,” Tom Coyne commented. “The potential for, and impact of, a... View Details
Keywords: by James Heskett
- 04 Jan 2021
- What Do You Think?
How Do We Sustain Organization Diversity?
all earners and remove private money from our lawmaking process (2) Remove a publicly traded company’s ability to repurchase their own stock, or allow it to continue under a steep tax penalty (3) Invest in educational infrastructure as a nation.” About the Author View Details
Keywords: by James Heskett
- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
experiences is done, the position of CXO will be eliminated. The first point was made by Yale Schwartz, who commented that, “It all starts with the organization’s desire to improve the overall customer experience and become the brand that... View Details
Keywords: by James Heskett
- 03 Oct 2023
- What Do You Think?
Do Leaders Learn More From Success or Failure?
do you think? Share your thoughts in the comments below. References: Amy Edmondson, Right Kind of Wrong: The Science of Failing Well (Atria Books, 2023) Amy C. Edmondson, “Psychological Safety and Learning Behavior in Work Teams,” Administrative Science Quarterly 44,... View Details
Keywords: by James Heskett
- 01 Nov 2021
- What Do You Think?
How Long Does It Take to Improve an Organization’s Culture?
(iStockphoto/skynesher) Most CEOs recognize the power of organizational culture and the impact that it can have on the bottom line. They acknowledge the importance of shared values and behaviors that influence the way an organization conducts its business. One... View Details
Keywords: by James Heskett
- 01 May 2020
- What Do You Think?
Does Remote Work Mix with Organizational Culture?
information about Critical Mass and Liquid. A note to readers James Heskett reflects on 20 years of writing his monthly business management column for HBS Working Knowledge. View Details
Keywords: by James Heskett
- 02 May 2022
- What Do You Think?
Can the Case Method Survive Another Hundred Years?
(Susan Young/Harvard Business School) “What do you think?” is a question that has graced case method discussions at the Harvard Business School for the past 100 years. The question reflects long-held beliefs by some members of the HBS... View Details
- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
(the) future going to come from? Which schools, if any, business or otherwise, are teaching these skills?” One way to respond to his questions is to look into the educational backgrounds of those cited as potential candidates by other... View Details
- 01 Jun 2022
- What Do You Think?
Is Stakeholder Management Facing New Headwinds?
debate between economists such as the Chicago school’s Milton Friedman, who argued that the sole purpose of business is to generate profit for (and presumably transfer wealth to) shareholders by any legal and ethical means, and Yale’s... View Details
Keywords: by James Heskett