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  • 08 Apr 2011
  • Working Paper Summaries

Delay as Agenda Setting

Keywords: by James J. Anton & Dennis A. Yao

    James A. Gray, Jr.

    Through his advertising efforts, Gray was able to return Camel to its position as the best selling cigarette brand. In 1939, Gray greatly improved R. J. Reynolds’ leaf operations by installing vacuum... View Details
    Keywords: Food & Tobacco
    • 01 Mar 2023
    • What Do You Think?

    How Much Does 'Deep Purpose' Matter to the Bottom Line?

    (iStockphoto/PeopleImages) An organization’s mission is widely recognized as its reason for being. Enlightened leaders have long known and believed that the heart of an organization’s culture is described not just by “how we do things... View Details
    Keywords: by James Heskett
    • 04 Feb 2010
    • What Do You Think?

    What’s the Best Way to Make Careful Decisions?

    we rely less on so-called "experts" and "stars"? In short, should we be spending more time examining our true decision-making abilities and the things that influence our results, i.e., more time "thinking twice" than "blinking"?... View Details
    Keywords: by James Heskett
    • July 2008 (Revised July 2020)
    • Case

    Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)

    By: Tsedal Neeley and Thomas J. DeLong
    Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required... View Details
    Keywords: Groups and Teams; Global Range; Management; Customer Satisfaction; Service Delivery; Crisis Management; Conflict and Resolution; Technology Industry; India; United Arab Emirates; France; United States
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    • 05 Jul 2017
    • What Do You Think?

    Can Innovation Save Us From Ourselves?

    anything possible? If so, should we even be concerned about such things as global warming or even death? Can innovation save us from ourselves? What do you think? References: Diane Ackerman, The Human Age: The World Shaped by Us (New... View Details
    Keywords: by James Heskett; Technology
    • 01 Sep 2021
    • What Do You Think?

    Can We Train for Trust?

    improvement in the average produced a 2.5 percent improvement in unit revenue, or $250,000 in added revenue per hotel. In spite of the economics, organizations apparently are doing a poor job of building positive employee experiences, whether through trust or other... View Details
    Keywords: by James Heskett
    • 02 Mar 2020
    • What Do You Think?

    Are Candor, Humility, and Trust Making a Comeback?

    report to you succeed, I think it’s pretty hard to lead with anything other than humility and vulnerability.” Dfallah said, “I believe candor, humility and trust are core values for visionary companies ” Michael H. added, “For several years, I’ve been advocating a... View Details
    Keywords: by James Heskett
    • 01 Mar 2021
    • What Do You Think?

    What Does Remote Work Mean for Middle Managers?

    Business Review in 1993. Michael Hammer and James Champy, Reengineering the Corporation: A Manifesto for Business Revolution (New York: HarperCollins, 1993). Brian Hancock and Bill Schaninger, “The vanishing middle manager,” McKinsey... View Details
    Keywords: by James Heskett
    • 01 Oct 2001
    • Research & Ideas

    Connecting With Nonprofits

    J. Austin, The Collaboration Challenge, (San Francisco:Jossey-Bass, 2000) My research reveals that the more effective collaborations are characterized by clear purpose, mission congruency, high and mutually... View Details
    Keywords: by James Austin
    • 01 Feb 2023
    • What Do You Think?

    Will Hybrid Work Strategies Pull Down Long-Term Performance?

    hybrid work strategies make jobs that can be performed from the “home” more attractive by eliminating the need for some commuting. They raise productivity modestly, and provide employees more control over their personal and work lives.... View Details
    Keywords: by James Heskett
    • 05 Apr 2021
    • What Do You Think?

    Why Can’t More Leaders Teach?

    leaders teach? What do you think? Share your thoughts in the comments below. Reference: Thomas J. DeLong, Teaching by Heart: One Professor’s Journey to Inspire (Boston: Harvard Business Review Press, 2019)... View Details
    Keywords: by James Heskett
    • 05 Feb 2015
    • Working Paper Summaries

    Does Front-Loading Taxation Increase Savings? Evidence from Roth 401(k) Introductions

    Keywords: by John Beshears, James J. Choi, David Laibson & Brigitte C. Madrian
    • Web

    James Sharpe | Baker Library | Bloomberg Center | Harvard Business School

    Howard E. Cox Greylock Michael Danzi US Labs William Donaldson Donaldson, Lufkin & Jenrette Timothy C. Draper Draper Fisher Jurvetson (DFJ) William H. Draper, III Draper Richards, L.P. T. J. Dermot Dunphy Sealed Air Charles Ellis... View Details
    • 02 Mar 2017
    • What Do You Think?

    Is China About to Overtake the US for World Trade Leadership?

    from an alumnus to the president of The Ohio State University at the time, demanding a reprimand or worse. How times change. Of course, a few years later, president Richard Nixon embarked on his momentous trip that literally changed the course of US-China relations and... View Details
    Keywords: by James Heskett
    • 05 Oct 2016
    • What Do You Think?

    Can the US Economy Regain the Growth and Prosperity of the Past?

    accomplished, including more freedom for business, more immigration, and big bets by the government and industry to meet imposing infrastructure needs. Ron Kurtz said, “I am concerned that we are facing a decline in the size and spending... View Details
    Keywords: by James Heskett
    • 01 Sep 2003
    • What Do You Think?

    To Whom Should Boards be Accountable?

    fill."—Allan Page "There is no definitive answer to the question of how any given board balances the needs of various classes of shareholders, employees, vendors, etc."—Amy Savin "The board should be guided by the... View Details
    Keywords: by James Heskett
    • 05 Aug 2002
    • What Do You Think?

    Is Platform Leadership Old Hat or the Wave of the Future?

    Summing Up Platform leadership, the process by which base technologies are developed and on which innovations created by many entrepreneurs can be based, may be characteristic of the knowledge economy. But... View Details
    Keywords: by James Heskett
    • 29 May 2006
    • What Do You Think?

    How Important Is the “Service Sector Effect” on Productivity?

    to work long hours at a time when people in some other countries increasingly stand by watching them do it. James Surowiecki, in a piece last year in The New Yorker, argued that the more that Americans work,... View Details
    Keywords: by James Heskett; Service
    • Web

    T. J. Dermot Dunphy | Baker Library | Bloomberg Center | Harvard Business School

    Transcript (PDF) T. J. Dermot Dunphy, HBS 1956, was recruited by HBS friends Bill Donaldson, Dan Lufkin, and Richard Jenrette, founders of DLJ, to run a business they thought had potential given the right... View Details