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  • June 2010
  • Supplement

Chet Huber on OnStar, video

By: Willy C. Shih
Chet Huber, general manager of GM's OnStar unit, givbes an update on how OnStar is doing, talks about the job OnStar does for consumers, and reflects on assembling the OnStar team. The video is organized into three chapters so that instructors may use then... View Details
Keywords: Product Positioning; Product Development; Service Delivery; Performance Evaluation; Groups and Teams; Auto Industry; Telecommunications Industry
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  • 18 Nov 2013
  • Op-Ed

Twitter IPO: Overvalued or the Start of Something Big?

communicate and made abbreviations like RT (retweet) and ICYMI (in case you missed it) part of the lingo of Twitter users everywhere. What to make of all this? Senior Lecturer Chet Huber, who joined the School's General Management unit... View Details
Keywords: by Chet Huber; Technology
  • 04 Mar 2013
  • Lessons from the Classroom

Lessons from Running GM’s OnStar

Among the most popular elective courses at Harvard Business School is Building and Sustaining a Successful Enterprise (BSSE). Developed by Professor Clayton M. Christensen, the course teaches future leaders how to use well-researched... View Details
Keywords: by Carmen Nobel; Auto
  • 04 Mar 2013
  • News

Lessons from Running GM's OnStar

  • 07 Dec 2018
  • Video

Current Events Through the Lens of Theory: Samsung's Bid for the Low End

  • 10 Feb 2022
  • News

10 Founders That Automotive Junkies Should Know

  • September 2009 (Revised November 2021)
  • Case

OnStar: Not Your Father's General Motors

By: Clayton M. Christensen
After two years of less than stellar performance resulting in sales well below plan, senior management at General Motors (GM) mobile telecommunications service start-up, OnStar, recognized that without a substantial change in their strategy, support for the venture... View Details
Keywords: Change Management; Decision Choices and Conditions; Growth and Development Strategy; Corporate Strategy; Technology; Risk and Uncertainty; Joint Ventures; Corporate Entrepreneurship; Product Positioning; Risk Management; Auto Industry; Telecommunications Industry
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  • 25 May 2011
  • HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

clean bathrooms and parking lots, along with quick, friendly service. The result? In 2010, its by-store profit was almost double that of the top quartile of competitors. Since its founding in 1958 by Chester Cadieux and Burt B. Holmes,... View Details
Keywords: by Julia Hanna; Retail
  • 13 Nov 2013
  • News

Can Twitter Continue to Fly High?

  • March 2020
  • Case

Aereo

By: Thomas R. Eisenmann and Jacey Taft
Aereo aimed to disrupt television program distribution by providing consumers access to local broadcast TV programming using offsite antennas, cloud-based DVRs, and an Internet connection. With Aereo, consumers could “cut the cord” and avoid the high cost of a cable TV... View Details
Keywords: Entrepreneurship; Failure; Lawsuits and Litigation; Internet and the Web; Media; Entertainment and Recreation Industry; United States
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  • 2011
  • Book

Detour: My Unexpected, Amazing, Life Changing Journey With OnStar

By: Chet Huber
Detour is the story behind the launch of OnStar’s now well known blue button, as told through the eyes of its founder and CEO of over fourteen years, Chet Huber. It’s a personal narrative that describes the events that led up to General Motors’ unexpected choice... View Details
Keywords: General Motors; OnStar; Technological Innovation; Business Startups; Transportation; Safety; Personal Development and Career; Creativity; Success; Business History; Auto Industry
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    David G. Fubini

    David G. Fubini is a Senior Lecturer in the Organizational Behavior Unit and leader of the Leading Professional Services Firm and Mergers & Acquisitions Programs for Harvard Business School’s Executive Education. His MBA teaching has concentrated on teaching the... View Details

    • Web

    2023 Reunion Presentations - Alumni

    expertise. The Disruptive Journey from Detroit to Boston Senior Lecturer Chet Huber (MBA 1979) + More Info – Less Info Why is it so hard for successful, established organizations to sustain their success?... View Details
    • September 2020
    • Supplement

    Driving Towards a Disruption? (B)

    By: Chet Huber
    Related
    • 01 Mar 2013
    • News

    2nd HBS Survey on US Competitiveness

    Management Practice Willy Shih shares ideas with Ronald DiLiddo (PMD 50, 1985) Senior Lecturer Chet Huber makes a point Professor of Management Practice Bill George talks shop with attendees Photos View Details
    • June 2022
    • Background Note

    FIELD Immersion 2022: Detroit, Michigan

    By: Chet Huber and Zeke Gillman
    Related
    • 01 Dec 2006
    • News

    MBA vs. MBA

    Edwards and Hicks Illustration by Dan Vasconcellos Deep in the heart of Texas, smack in the middle of President Bush’s staunchly Republican home district, an eight-term Democratic congressman battled a Republican newcomer for reelection.... View Details
    Keywords: Kathryn Jones; Executive, Legislative, and Other General Government Support; Government
    • 03 May 2011
    • First Look

    First Look: May 3

    http://hbr.org/2011/05/column-the-hollow-science/ar/1 Effective Managers Say the Same Thing Twice (or More) Authors:Tsedal Neeley and Paul Leonardi Publication:Harvard Business Review 89, no. 5 (May 2011) Abstract How do effective managers get employees to act... View Details
    Keywords: Sean Silverthorne
    • 25 May 2015
    • Blog Post

    RapidSOS Wins the HBS New Venture Competition

    contest, which you can see here. After doing the initial legwork, teams pitch their plans on Super Saturday and each team is evaluated by 5-6 expert judges - a mix of entrepreneurs, operators, and investors. Ten semi-finalists are chosen... View Details
    • Web

    Leading a Family Business (LFB) - Course Catalog

    HBS Course Catalog Leading a Family Business (LFB) Course Number 1895 Senior Lecturer Josh Baron Spring; Q4; 1.5 credits Overview: Family businesses dominate the economies of most countries. According to research by McKinsey, businesses... View Details