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- 13 May 2014
- Op-Ed
The Alibaba Effect
it comes to innovation and entrepreneurship, Alibaba is far from alone in China. It is merely at the head of a parade. Stay tuned. Warren McFarlan and Bill Kirby are professors at Harvard Business School and... View Details
- 14 Sep 2017
- Op-Ed
Op-Ed: Google Engineer Deserved to be Fired by the CEO
correctly analyzed this as the issue, noting that Damore’s document “crosses the line by advancing harmful gender stereotypes in our workplace.” This violated Google’s code of conduct, thereby triggering his termination. In his manifesto,... View Details
Keywords: by Bill George
- September 2019 (Revised October 2019)
- Case
Bill Connors and The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)
By: Linda A. Hill and Eric Mankin
In 2017, Bill Connors, the President of Comcast’s Central Division, launched a startup accelerator in Comcast’s new Atlanta Regional headquarters. Comcast was America's largest cable and internet service provider, having built a profitable business bundling television... View Details
Keywords: Innovation; Entrepreneur; Startup; Accelerator; Outsourcing; Hiring; Talent; Culture; Ecosystem; Digital; Leadership; Innovation and Invention; Entrepreneurship; Business Startups; Diversity; Selection and Staffing; Organizational Culture; Media; Entertainment; Transformation; Atlanta
Hill, Linda A., and Eric Mankin. "Bill Connors and The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)." Harvard Business School Case 420-056, September 2019. (Revised October 2019.)
- 23 Mar 2011
- Research & Ideas
China’s 60-Year Road from Revolution to World Power
1949. It had endured eight years of war with Japan, followed closely by another four years of civil war. But was it in need of an economic revolution? “The broad indictment of the pre-revolutionary economy is simply not sustainable... View Details
Keywords: by William C. Kirby
- 24 Jan 2024
- Op-Ed
Why Boeing’s Problems with the 737 MAX Began More Than 25 Years Ago
discovered on other MAX 9s, the Federal Aviation Administration (FAA) grounded the planes and opened an investigation into whether MAX is safe to fly, accompanied by a stern warning, saying, “This incident should have never happened, and... View Details
- 14 Feb 2017
- Research & Ideas
A Strategy For Steady Leadership in an Unsteady World
The world’s uncertainties can feel like a tsunami washing over your business. Bill George recommends navigating with a compass pointing to your own True North. Source: iStock With the events of 2016—Brexit, the election of Donald Trump,... View Details
Keywords: by Bill George
- 06 Jun 2011
- Research & Ideas
Why Leaders Lose Their Way
compensation for their accomplishments, few leaders start out seeking only money, power, and prestige. Along the way, the rewards—bonus checks, newspaper articles, perks, and stock appreciation—fuel increasing desires for more. This creates a deep desire to keep it... View Details
Keywords: by Bill George
- 06 Jul 2016
- Research & Ideas
The Truth About Authentic Leaders
doing things they will come to regret. The key is to have the self-awareness to recognize these times and listen to close colleagues who point them out. The essence of authentic leadership is emotional intelligence, or EQ, as articulated View Details
Keywords: by Bill George
- 27 Jan 2023
- Op-Ed
Have We Lost Sight of Integrity?
with making materially misleading public statements following the crashes, saying: "Boeing ... put profits over people by misleading investors about the safety of the 737 MAX.” The Santos and Boeing cases are not unique. Consider these... View Details
Keywords: by Bill George
- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
before trust can rebuilt with users. #5: Never waste a good crisis. By immediately flying to Philadelphia and personally apologizing to the two victims, Johnson enabled them to become spokespeople for the broader issue of racial bias and... View Details
- 10 Nov 2015
- Op-Ed
Authentic Leadership Rediscovered
difficult decisions, terminating people and going against the will of the majority, as required to meet the situational imperative. These difficult actions can be taken while still retaining their authenticity. Authentic leaders are real and genuine. You cannot “fake... View Details
Keywords: by Bill George
- 18 Aug 2017
- Op-Ed
Op-Ed: Courageous Leader Triggers a Moral Revolt of CEOs Against Trump
business community. It all came down to moral leadership. When the president refused to take the lead in speaking out against the demonstration in Charlottesville by neo-Nazis, Ku Klux Klan, and white supremacist groups, America’s CEOs... View Details
Keywords: by Bill George
- 14 Jan 2019
- Op-Ed
These 4 CEOs Created a New Standard of Leadership
Group to add healthier products to its lineup. When soft drink sales declined in 2010, shareholders criticized PepsiCo’s execution. Nooyi responded by beefing up PepsiCo’s marketing and strengthening her leadership team—but held firm to... View Details
- 08 Dec 2015
- Research & Ideas
You Won't Make It If You Fake It
but they will succeed by being authentic. Bill George is the author of Discover Your True North, a senior fellow at Harvard Business School, and former chair and CEO of Medtronic. View Details
Keywords: by Bill George
- 24 Mar 2020
- Research & Ideas
These Coronavirus Heroes Show Us How Crisis Leadership Works
Now, at 79, Fauci is the central figure that Americans depend upon to lead us through this crisis with his honest, candid advice and counsel. Last week he was on all five Sunday talk shows and then on a Facebook Live show with Mark Zuckerberg, followed View Details
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
issue of Medtronic's performance standards, I found that goals and deadlines were routinely set, missed, and then simply adjusted. Poor performance was rationalized by excuses. Even incentive payments were adjusted upward to reflect these... View Details
Keywords: by Bill George
- August, 2022
- Article
Billing and Insurance-Related Administrative Costs: A Cross-National Analysis
By: Barak D. Richman, Robert S. Kaplan, Japees Kohli, Dennis Purcell, Mahek Shah, Igna Bonfrer, Brian Golden, Rosemary Hannam, Will Mitchell, Daniel Cehic, Garry Crispin and Kevin A. Schulman
Billing and insurance-related costs are a significant source of wasteful health care spending in Organization for Economic Cooperation and Development nations, but these administrative burdens vary across national systems. We executed a microlevel accounting of these... View Details
Richman, Barak D., Robert S. Kaplan, Japees Kohli, Dennis Purcell, Mahek Shah, Igna Bonfrer, Brian Golden, Rosemary Hannam, Will Mitchell, Daniel Cehic, Garry Crispin, and Kevin A. Schulman. "Billing and Insurance-Related Administrative Costs: A Cross-National Analysis." Health Affairs 41, no. 8 (August, 2022): 1098–1106.
- 05 Jun 2014
- Research & Ideas
Fixing the ‘I Hate Work’ Blues
The New York Times ran a troubling story, "Why You Hate Work," in last week's "Sunday Review." The article indicated that employees work too hard and find little meaning from their work. The anecdotes we all hear about this topic are reinforced... View Details
Keywords: by Bill George
- 17 Jul 2017
- Op-Ed
Op-Ed: As America Recedes from Global Leadership, Its CEOs are Stepping Up
As America recedes from global leadership under President Donald Trump’s “America First” policies, a new generation of business statesmen is stepping up to take on global issues of monumental importance: global trade, climate change, job creation, and healthy living.... View Details
Keywords: by Bill George