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Publications

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  • 01 Oct 2013
  • Working Paper Summaries

Organizational Factors that Contribute to Operational Failures in Hospitals

Keywords: by Anita L. Tucker, W. Scott Heisler & Laura D. Janisse; Health
  • 11 Feb 2014
  • First Look

First Look: February 11

2013 Permanente Journal Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals By: Tucker, Anita L., W. View Details
Keywords: Sean Silverthorne
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

  Working PapersLearn-how to Improve Collaboration and Performance Authors:Ingrid M. Nembhard, Anita L. Tucker, Richard M.J. Bohmer, Joseph H. Carpenter, and Jeffrey D. Horbar... View Details
Keywords: Martha Lagace
  • 05 Nov 2013
  • First Look

First Look: November 5

By: Jaeker, Jillian Berry, Anita L. Tucker, and Michael H. Lee Abstract—We exploit an exogenous process change at two emergency departments (EDs) within a health system to test... View Details
Keywords: Sean Silverthorne
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

for Improving the Safety and Efficiency of Hospital Work Systems Authors:Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes, and Alyson Falwell Abstract Objective. To link safety-related concerns raised... View Details
Keywords: Martha Lagace
  • Web

Live from Klarman Hall - Alumni

Duerr Head of Product Management, Google Cloud Artificial Intelligence Google AI Regulation Join us for a panel moderated by Mitchell Weiss, the Richard L. Menschel Professor of Management Practice at HBS,... View Details
  • Web

Named Fellowship Funds - Alumni

L. Chao (MBA 1997), and Angela Chao (MBA 2001). The Chao family's generosity was inspired not only by their personal connections to HBS, but by their mother's passion for... View Details
  • Web

AASU50 - Alumni

Stansbury, Jr., MBA 1973 Walter L. Ross, MBA 1973 Terry L. Jones, MBA 1974 Stephen R. Bryant, MBA 1974 Harry G. Walker, III, MBA 1975 Jonathan L. Weaver, MBA 1975 Frank E.... View Details
  • 17 Sep 2013
  • First Look

First Look: September 17

to Operational Failures in Hospitals By: Tucker, Anita L., W. Scott Heisler, and Laura D. Janisse Abstract—The performance gap between hospital... View Details
Keywords: Sean Silverthorne
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Award for the best article in Harvard Business Review for "The Hard Truth About Innovative Cultures" (January–February 2019). Gary P. Pisano : Creative Construction: The DNA of Sustained Innovation was selected by Strategy+Business as one... View Details
  • Summer 2014
  • Article

Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals

By: Anita L. Tucker, W. Scott Heisler and Laura D. Janisse
Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of... View Details
Keywords: Supply Chain; Health Care and Treatment; Failure; Business Processes; Health Industry
Related
  • Web

2022 Reunion Presentations - Alumni

that leave their relationships and integrity intact, facilitate learning from the experience, and position them for their next career move. Slides The Future of Entertainment, Media, and Sports Professor Anita Elberse + More Info – Less... View Details
  • 02 Feb 2010
  • First Look

First Look: Feb. 2

increasing or decreasing, depending on the magnitude of a manager's career incentives. Altruistic Utility Functions for Joint Decisions Authors:David E. Bell and Ralph L. Keeney Publication:In The Mathematics of Preference, Choice and... View Details
Keywords: Martha Lagace
  • 20 Nov 2012
  • First Look

First Look: November 20

their increased tendency to behave fairly. Read the paper: http://www.people.hbs.edu/mnorton/shaw et al.pdf Robust Enforcement Should Complement Voluntary Regulation Authors:Jodi L. Short and Michael W.... View Details
Keywords: Sean Silverthorne
  • 01 Dec 1997
  • News

A Piece of the Action

Hewlett and David Packard, made their first product, an audio oscillator. And it was here that Scott D. Cook (MBA '76) [click here to see a profile on Scott Cook from the February 1997 HBS Bulletin] created... View Details
Keywords: Susan Young