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- All HBS Web (106)
- Faculty Publications (53)
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- February 1991 (Revised December 1992)
- Case
Xerox and Fuji Xerox
Describes the growth and development of Fuji Xerox, Xerox's joint venture in Japan, and the evolving relationship between Fuji Xerox and Xerox. Focuses on the technological development of Fuji Xerox, and on the contributions that Fuji Xerox has made to Xerox's... View Details
Gomes-Casseres, Benjamin. "Xerox and Fuji Xerox." Harvard Business School Case 391-156, February 1991. (Revised December 1992.)
- October 1989 (Revised May 1996)
- Case
Xerox Corp.: Leadership Through Quality (A)
By: Todd D. Jick and Leonard A. Schlesinger
Describes the "Leadership Through Quality" effort undertaken by Xerox in the 1980s. Includes the history of Xerox in the 1970s and its need to make major changes in quality by the 1980s. Most of the remainder of the case details the step-by-step process by which Xerox... View Details
Keywords: Organizational Change and Adaptation; Strategic Planning; Quality; Leadership; Organizational Culture; Service Industry; Electronics Industry
Jick, Todd D., and Leonard A. Schlesinger. "Xerox Corp.: Leadership Through Quality (A)." Harvard Business School Case 490-008, October 1989. (Revised May 1996.)
- June 1994
- Case
Green Marketing at Rank Xerox
Xerox Corp. is on the verge of launching a new line of photocopiers made largely from refurbished or recycled parts. In spite of this reclaimed content, the company intends to position the machines as "new." The move is a response to growing environmental pressures in... View Details
Keywords: Product Positioning; Machinery and Machining; Environmental Sustainability; Manufacturing Industry; Consumer Products Industry; Europe
Rayport, Jeffrey F. "Green Marketing at Rank Xerox." Harvard Business School Case 594-047, June 1994.
- February 1998 (Revised April 1998)
- Case
Xerox Technology Ventures: January 1997
By: Josh Lerner
Supplements Xerox Technology Ventures: March 1995. View Details
Lerner, Josh. "Xerox Technology Ventures: January 1997." Harvard Business School Case 298-109, February 1998. (Revised April 1998.)
- December 1998
- Case
Inxight: Incubating a Xerox Technology Spinout
Xerox has established a new spinoff that utilizes software technology developed at its PARC research facility. This spinoff, Inxight Software, is formulating its plans to commercialize PARC's technology via an OEM component business model. View Details
Chesbrough, Henry W., and Christina L. Darwall. "Inxight: Incubating a Xerox Technology Spinout." Harvard Business School Case 699-019, December 1998.
- January 1991 (Revised November 1994)
- Supplement
Black Caucus Groups at Xerox Corp. (B)
Describes the compromise worked out between Xerox and the black caucus groups. The implications of this arrangement for Xerox and black employees over the next 16 years is also described. View Details
Keywords: Agreements and Arrangements; Employee Relationship Management; Race Characteristics; Consumer Products Industry
Friedman, Raymond A. "Black Caucus Groups at Xerox Corp. (B)." Harvard Business School Supplement 491-048, January 1991. (Revised November 1994.)
- January 1991 (Revised January 1993)
- Case
Xerox Corp.: The Customer Satisfaction Program
In August 1990 the president and executive vice president of Xerox are reviewing the progress made on its customer satisfaction program. The emphasis placed on the program, the success of the program to date, and the drive to achieve the corporate goals of customer... View Details
Menezes, Melvyn A. "Xerox Corp.: The Customer Satisfaction Program." Harvard Business School Case 591-055, January 1991. (Revised January 1993.)
- March 1980
- Case
International Relations at Xerox
Wells, Louis T., Jr. "International Relations at Xerox." Harvard Business School Case 380-159, March 1980.
- January 1992 (Revised May 1992)
- Case
Rank Xerox U.K. (A)
Linder, Jane C., and Thomas H. Davenport. "Rank Xerox U.K. (A)." Harvard Business School Case 192-071, January 1992. (Revised May 1992.)
- December 1998 (Revised May 1999)
- Case
PlaceWare: Issues in Structuring a Xerox Technology Spinout
Xerox has established a process to spin out technologies it develops that do not fit with its current business needs. To structure these "spinouts," a number of issues arise on how to treat people and intellectual property. PlaceWare is the first technology to go... View Details
Chesbrough, Henry W. "PlaceWare: Issues in Structuring a Xerox Technology Spinout." Harvard Business School Case 699-001, December 1998. (Revised May 1999.)
- June 1992 (Revised May 1996)
- Case
Xerox Corp.: Leadership Through Quality (C)
Reveals the course of action that Xerox took after discovering that its Leadership Through Quality program had not met all expectations. Reinforces the message that change is an ongoing and continuous effort, and that companies never achieve all of their change goals. View Details
Jick, Todd D. "Xerox Corp.: Leadership Through Quality (C)." Harvard Business School Case 492-046, June 1992. (Revised May 1996.)
- January 2005 (Revised July 2010)
- Case
Anne Mulcahy: Leading Xerox through the Perfect Storm (A)
By: William W. George and Andrew N. McLean
In 2000, Xerox faces bankruptcy amid a liquidity crisis, collapsed profitability, and an expanding SEC investigation. Traces the career and leadership development of Anne Mulcahy, a former sales executive unexpectedly named COO of the beleaguered company as a last... View Details
Keywords: Organizational Change and Adaptation; Leadership; Financial Liquidity; Organizational Culture; Crisis Management; Insolvency and Bankruptcy; Gender; Corporate Governance
George, William W., and Andrew N. McLean. "Anne Mulcahy: Leading Xerox through the Perfect Storm (A)." Harvard Business School Case 405-050, January 2005. (Revised July 2010.)
- January 1991 (Revised November 1994)
- Case
Black Caucus Groups at Xerox Corp. (A)
In 1970 Xerox had a very progressive affirmative action program yet, once hired, black employees faced serious problems, due both to overt discrimination and to their exclusion from the informal networks of support, information and mentoring that the other salespeople... View Details
Keywords: Prejudice and Bias; Alliances; Race Characteristics; Employees; Consumer Products Industry; Electronics Industry; United States
Friedman, Raymond A. "Black Caucus Groups at Xerox Corp. (A)." Harvard Business School Case 491-047, January 1991. (Revised November 1994.)
- February 1994
- Case
Xerox Corp.: The Customer Satisfaction Program (A)
A rewritten version of an earlier case, Xerox Corp.: The Customer Satisfaction Program. Does not provide an update and no new content is added. The new (A) and (B) case structure merely isolates the service guarantee issue. View Details
Menezes, Melvyn A. "Xerox Corp.: The Customer Satisfaction Program (A)." Harvard Business School Case 594-109, February 1994.
- February 1980
- Case
Rank Xerox Ltd. (B)
Yoshino, Michael Y. "Rank Xerox Ltd. (B)." Harvard Business School Case 380-137, February 1980.
- April 1998
- Teaching Note
Xerox Technology Ventures TN
By: Josh Lerner
Teaching Note for (9-295-127) and (9-298-109). View Details
- July 1974 (Revised November 1976)
- Background Note
Xerox Corp., Background Note
Wyckoff, Daryl D., and William L. Berry. "Xerox Corp., Background Note." Harvard Business School Background Note 675-002, July 1974. (Revised November 1976.)
- December 1979
- Case
Xerox Corp. Systems Review Board
Buchanan, Jack R., and Rodney Pearson. "Xerox Corp. Systems Review Board." Harvard Business School Case 180-071, December 1979.
- June 2008
- Supplement
Xerox Corporation: Anne Mulcahy, Chairman & CEO - Video
By: William W. George and Andrew N. McLean
Anne Mulcahy describes the challenges she faced at Xerox during her last visit to HBS. View Details
Keywords: Corporate Accountability; Leadership; Operations; Personal Development and Career; Problems and Challenges
George, William W., and Andrew N. McLean. "Xerox Corporation: Anne Mulcahy, Chairman & CEO - Video." Harvard Business School Video Supplement 408-714, June 2008.
- February 1980
- Case
Rank Xerox Ltd. (A)
Yoshino, Michael Y. "Rank Xerox Ltd. (A)." Harvard Business School Case 380-136, February 1980.