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  • All HBS Web  (4,556)
    • People  (31)
    • News  (1,898)
    • Research  (2,288)
    • Events  (1)
    • Multimedia  (5)
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  • December 2016 (Revised October 2018)
  • Case

U.S. Digital Service

By: Mitchell Weiss, Nick Sinai and Michael Norris
Mikey Dickerson and Haley Van Dyck found themselves far from home and far from certain about where to take the U.S. Digital Service (USDS) next. In the summer of 2015, they had landed in London to meet with Mike Bracken, director of the United Kingdom’s Government... View Details
Keywords: Public Entrepreneurship; Haley Van Dyck; Mikey Dickerson; United States Digital Service; Digital Services; Innovation Teams; Scaling Innovation; 18F; Presidential Innovation Fellows; Government Digital Service; Mike Bracken; Innovation Fellowships; Entrepreneurship; Government Administration; Innovation and Management; United States; United Kingdom
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Weiss, Mitchell, Nick Sinai, and Michael Norris. "U.S. Digital Service." Harvard Business School Case 817-032, December 2016. (Revised October 2018.)
  • Forthcoming
  • Article

The Evolution of Financial Services in the United States

By: Robin Greenwood, Robert Ialenti and David Scharfstein
This article surveys the literature on the historical growth and transformation of the U.S. financial sector. The sector expanded rapidly between 1980 until 2006, when its contribution to GDP rose from 4.8% to 7.6%. After the Global Financial Crisis, the size of the... View Details
Keywords: Financial Crisis; Financial Institutions; Financial Markets; Growth and Development; Economic Sectors
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Greenwood, Robin, Robert Ialenti, and David Scharfstein. "The Evolution of Financial Services in the United States." Annual Review of Financial Economics (forthcoming).

    U.S. Digital Service

    Mikey Dickerson and Haley Van Dyck found themselves far from home and far from certain about where to take the U.S. Digital Service (USDS) next. In the summer of 2015, they had landed in London to meet with Mike Bracken, director of the United Kingdom’s... View Details
    • February 1987 (Revised August 1989)
    • Background Note

    United States Trade Law

    By: David B. Yoffie
    Examines the manner in which U.S. trade law and policy has evolved, with emphasis on trade in manufactured goods and services as well as the relationship between the executive and the legislature. The structure and content of U.S. trade law is discussed including a... View Details
    Keywords: Trade; Machinery and Machining; Policy; Law Enforcement; Outcome or Result; Business and Government Relations; United States
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    Yoffie, David B. "United States Trade Law." Harvard Business School Background Note 387-137, February 1987. (Revised August 1989.)
    • October 1987 (Revised March 1992)
    • Case

    United Parcel Service (A)

    United Parcel Service (UPS) in 1987 faced serious challenges to its long-standing policies of on-the-job training and promotion from within. Increased competition in its traditional business of ground transport found UPS lagging in computerization and in need of... View Details
    Keywords: Organizational Change and Adaptation; Information Technology; Organizational Culture; Human Resources; Service Industry; United States
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    Sonnenfeld, Jeffrey A. "United Parcel Service (A)." Harvard Business School Case 488-016, October 1987. (Revised March 1992.)
    • October 1987 (Revised March 1989)
    • Case

    United Parcel Service (B)

    With expansion into other countries (Germany), new areas of service (air express), and new ventures (two small acquisitions), UPS had to decide how to adjust its human resource policies to businesses and people which were substantially different from its traditional... View Details
    Keywords: Organizational Change and Adaptation; Expansion; Organizational Culture; Human Resources; Service Industry; Germany; United States
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    Sonnenfeld, Jeffrey A. "United Parcel Service (B)." Harvard Business School Case 488-017, October 1987. (Revised March 1989.)
    • Fast Answer

    Tax statistics: United States

    Where can I find aggregate tax data? Tax Statistics:  Main statistics site of the U.S. Internal Revenue Service (IRS). SOI Tax Stats - SOI Bulletins:  Statistics of Income data provided by the IRS. For older issues see... View Details
    • March 2020 (Revised January 2022)
    • Case

    Michelin: Building a Digital Service Platform

    By: Sunil Gupta and Christian Godwin
    Michelin, a tire company with over a century of experience, attempts to develop a digital service platform for its fleet and dealer customers. The case focuses on the challenges of bringing a large, well-established company into the digital age. Concerned about the... View Details
    Keywords: Change; Transformation; Customer Focus and Relationships; Decision Making; Leading Change; Growth and Development; Strategy; Digital Platforms; Internet and the Web; Auto Industry; Travel Industry; Transportation Industry; United States; France
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    Gupta, Sunil, and Christian Godwin. "Michelin: Building a Digital Service Platform." Harvard Business School Case 520-061, March 2020. (Revised January 2022.)
    • 03 Feb 2016
    • Research & Ideas

    The State of Customer Service Leadership

    service sector? What role does it play in the US economy? Heskett: Leadership practices in the service sector deserve attention because this sector represents nearly 90 percent of employment and nearly 80... View Details
    Keywords: by Jim Aisner; Retail
    • March 1988 (Revised September 1993)
    • Case

    United Services Automobile Association (USAA)

    Under the leadership of Robert F. McDermott, USAA has been transformed from a property and casualty insurance company with $200 million in assets in the late 1960s to a $11 billion financial services empire in 1988. The case illustrates the value of having a CEO drive... View Details
    Keywords: Business or Company Management; Leadership; Information Technology; Financial Services Industry; Financial Services Industry; United States
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    Vitale, Michael R. "United Services Automobile Association (USAA)." Harvard Business School Case 188-102, March 1988. (Revised September 1993.)
    • May 2024 (Revised January 2025)
    • Technical Note

    Health Care Payment in the United States

    By: Robert S. Huckman, Jeff Charca and Craig Garthwaite
    This document provides an overview of how various actors (e.g., physicians, hospitals, and other health care providers) are paid in the United States health care system. It is particularly focused on features of the payment system that contribute to strategic decisions... View Details
    Keywords: Compensation and Benefits; Organizational Change and Adaptation; Health Industry
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    Huckman, Robert S., Jeff Charca, and Craig Garthwaite. "Health Care Payment in the United States." Harvard Business School Technical Note 624-071, May 2024. (Revised January 2025.)
    • 24 Oct 2023
    • Cold Call Podcast

    How the United States Air Force Accelerated AI Adoption

    Keywords: Re: Maria P. Roche
    • August 2008 (Revised July 2011)
    • Case

    Consumer Payment Systems — United States

    By: Benjamin Edelman and Andrei Hagiu
    In 2008, the U.S. consumer payments landscape was characterized by the ongoing prevalence of credit and debit card networks, the decline of checks, the rise of stored value cards, and the growth of new payment methods such as PayPal, Bill Me Later, and decoupled debit.... View Details
    Keywords: Borrowing and Debt; Financial Management; Personal Finance; Digital Platforms; Motivation and Incentives; Competitive Strategy; Internet and the Web; United States
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    Edelman, Benjamin, and Andrei Hagiu. "Consumer Payment Systems — United States." Harvard Business School Case 909-006, August 2008. (Revised July 2011.) (request a courtesy copy.)
    • February 2015
    • Article

    The Great Recession, Insurance Mandates, and the Use of In Vitro Fertilization Services in the United States

    By: Sorapop Kiatpongsan, Robert S. Huckman and Mark D. Hornstein
    Objective: To investigate the relationship between economic activities, insurance mandates, and the use of in vitro fertilization (IVF) in the United States.

    Design: We examined the correlation between the coincident index (a proxy for overall economic... View Details
    Keywords: Macroeconomics; Recessions; Medical Care; In Vitro Fertilization; Health Industry; United States
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    Kiatpongsan, Sorapop, Robert S. Huckman, and Mark D. Hornstein. "The Great Recession, Insurance Mandates, and the Use of In Vitro Fertilization Services in the United States." Fertility and Sterility 103, no. 2 (February 2015): 448–454.
    • March 2025
    • Case

    Managing Religion in the Workplace: Abercrombie & Fitch and The United States Postal Service

    By: Derek C. M. van Bever, Nien-he Hsieh and Matthew Souba
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    van Bever, Derek C. M., Nien-he Hsieh, and Matthew Souba. "Managing Religion in the Workplace: Abercrombie & Fitch and The United States Postal Service." Harvard Business School Case 325-115, March 2025.
    • 12 Oct 2017
    • News

    Telemundo: The Fastest Growing TV Network in the United States

    • April 2014 (Revised July 2017)
    • Case

    The Tate's Digital Transformation

    By: Jill Avery
    John Stack was the visionary Head of Digital Transformation at the Tate, a collection of four major art galleries in the UK, including Tate Modern, the most visited gallery devoted to modern and contemporary art in the world. Stack was the architect of the Tate's... View Details
    Keywords: Digital; Marketing Communication; Non-profit Management; Marketing; Marketing Strategy; Nonprofit Organizations; Social Media; Entertainment and Recreation Industry; Tourism Industry; United Kingdom
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    Avery, Jill. "The Tate's Digital Transformation." Harvard Business School Case 314-122, April 2014. (Revised July 2017.)
    • December 2010
    • Teaching Note

    The Export-Import Bank of the United States (TN)

    By: C. Fritz Foley and Matthew Johnson
    Teaching Note for 211032. View Details
    Keywords: Groups and Teams; Financing and Loans; Sales; Problems and Challenges; Credit; Markets; Innovation and Invention; Organizational Structure; Value; Financial Services Industry; Financial Services Industry; United States; United Arab Emirates
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    Foley, C. Fritz, and Matthew Johnson. "The Export-Import Bank of the United States (TN)." Harvard Business School Teaching Note 211-043, December 2010.
    • September 2016 (Revised July 2018)
    • Case

    United Airlines: More Out-and-Back Flying?

    By: Ryan W. Buell, Willy Shih and Mike Toffel
    This case looks at United Airlines when it is facing a decision on whether to shift its aircraft routing to more "out-and-back" routing in order to try to improve its on-time performance. As one of the world's largest airlines, United had a very large fleet and... View Details
    Keywords: Service Excellence; Service Management; Service Quality; Service Quality Competition; Services; Airline Industry; Airlines; Operational Complexity; Operational Disruptions; Operational Effectiveness; Operations Improvement; Operations Management; Operations Strategy; Air Transportation; Operations; Service Operations; Service Delivery; Performance Effectiveness; Performance Improvement; Complexity; Air Transportation Industry; United States
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    Buell, Ryan W., Willy Shih, and Mike Toffel. "United Airlines: More Out-and-Back Flying?" Harvard Business School Case 617-010, September 2016. (Revised July 2018.)
    • 2024
    • Working Paper

    Capital Market Integration and Growth across the United States

    By: Leonardo D'Amico and Maxim Alekseev
    What drives the integration of national financial markets and what are its consequences for regional growth? We digitize and collect US state-level banking data from 1953 to 1983 and document a tight link between high nominal short rates and financial integration,... View Details
    Keywords: Interest Rates; Financial Markets; Economic Growth; Banks and Banking; Analytics and Data Science
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    D'Amico, Leonardo, and Maxim Alekseev. "Capital Market Integration and Growth across the United States." Working Paper, October 2024.
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