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Show Results For
- All HBS Web
(10,649)
- People (49)
- News (3,036)
- Research (5,493)
- Events (24)
- Multimedia (59)
- Faculty Publications (3,987)
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- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting... View Details
Keywords: Deborah Blagg; customer service; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 25 Apr 2014
- News
A model of service
a year on a modest budget of $100,000. She continues to volunteer at All Souls, and still manages the schools' component of the program. "My biggest accomplishment is getting younger people to understand... View Details
- 30 Sep 2015
- News
The Power of Service
While studying at HBS, Jennifer Eplett Reilly (MBA 1990) was also working on the opening chapter of a remarkable social enterprise success story. “Our idea was to call upon diverse young people to give a year View Details
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
Charting the Luminary Leadership in Professional Service Firms In their new book Aligning the Stars: How to Succeed When Professionals Drive Results (Harvard Business School Press), HBS professor Jay W. Lorsch and former Bain & Company... View Details
- 01 Dec 2017
- News
In Service of Others
Armed Services can add to—and gain from—the HBS experience. To encourage more veterans to apply to HBS, he recently funded an MBA pilot program that waives the application fee for anyone who has served in the US military. “Our military... View Details
- 14 Sep 2015
- News
Rewriting the Rules of Service Competition
- 02 Nov 2015
- News
The Secret Sauce of the Service Sector
- 11 Dec 2012
- News
Volunteers on the frontline of services delivery
- 05 Sep 2018
- News
Inside the World of Eddy Cue, Apple’s Services Chief
- 24 Mar 2021
- News
Outsider-Insider Named CEO of Amazon Web Services
Photo via LinkedIn Photo via LinkedIn On March 23, recently appointed Amazon CEO Andy Jassy (MBA 1997) named Adam Selipsky (MBA 1993) head of Amazon Web Services (AWS), a $50 billion business that... View Details
- 18 Apr 2023
- News
The Rebirth of Software as a Service
- 26 Jan 2023
- News
The Death of the Customer Service Hotline
- 19 Feb 2018
- News
The Parts of Customer Service That Should Never Be Automated
- 23 May 2012
- News
Start-Up Customer Service 101
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management... View Details
Keywords: Susan Young
- 23 Dec 2019
- News
The rise of the smartphone and streaming services
- 01 May 2013
- News
Health Care’s Service Fanatics
- 01 Feb 2000
- News
Financial Services 24/7
a routine part of most people's lives, there is no doubt that technology - especially Internet technology - is having a huge impact on the financial services industry. With much hype and headlines, Web... View Details
Keywords: Susan Young
- 01 Aug 2012
- News