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Show Results For
- All HBS Web
(5,139)
- People (38)
- News (1,479)
- Research (2,491)
- Events (13)
- Multimedia (10)
- Faculty Publications (1,103)
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- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your... View Details
Keywords: Deborah Blagg; customer service; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 20 Jul 2012
- News
Use Social Media to Partner with Customers and Improve Service
- 01 Aug 2012
- News
Why Is Great Service So Rare?
- 01 Feb 2000
- News
Financial Services 24/7
Wingspanbank has joined with Lycos Inc. and Juno Online Services in an effort to attract more clients, and it is banking on retaining customers by offering benefits such as discounts when using a... View Details
Keywords: Susan Young
- 30 Sep 2015
- News
The Power of Service
While studying at HBS, Jennifer Eplett Reilly (MBA 1990) was also working on the opening chapter of a remarkable social enterprise success story. “Our idea was to call upon diverse young people to give a year of service addressing the... View Details
- 01 Apr 1999
- News
Alumni Career Services Update
alumni use "But the most valuable service we provide is to support the incredible willingness of alumni to help each other," says Gardella. The online alumni directory, for instance, allows alumni to search... View Details
Keywords: Eileen K. McCluskey
- 01 Dec 2017
- News
In Service of Others
Armed Services can add to—and gain from—the HBS experience. To encourage more veterans to apply to HBS, he recently funded an MBA pilot program that waives the application fee for anyone who has served in the View Details
- 01 Mar 2003
- News
Service with a Smile
In an effort to understand the role that suppressing or exaggerating emotions has on employees, HBS assistant professor Laura Morgan Roberts and a colleague from the University of Toronto, Stéphane Côté, set about to measure the relationship between emotion regulation... View Details
- 01 Dec 2023
- News
The Imposter Among Us
Edited by Jen McFarland Flint; Illustrations by Peter Arkle It was their rst day at Harvard and like the rest of his cohort, Edgar Wallner (PMD 22, 1971) will never forget meeting Robert Gaines-Cooper. Frankly, it would have been difficult to miss the Englishman, who... View Details
- 08 Aug 2011
- News
HBS Faculty on Downgrading US Debt
- 01 Jun 2009
- News
Career Services Steps Up Alumni Support
existing counseling services have been expanded, Sullivan says. “We’ve increased the number of career coaches available, both in person and on the phone.” Alumni are eligible for three free counseling sessions a year, and appointments can... View Details
- 19 Jan 2016
- News
Middle Skills Gap Initiative Announced
- 11 Feb 2015
- News
Dedicated to a public service mission
details about the projects in which he is involved. The goal is “job growth and to ensure we can have a more viable middle class.” “We’re dedicated to improving people’s lives,” he says. Hunt’s commitment to community began while serving as a surface warfare officer in... View Details
- 01 Jun 2004
- News
Alumni Clubs Click with New Web Services
simplicity and low cost of a tool like this.” The benefits of the new service outweigh the annual $750 fee, says Rogelio Fussa, assistant director and club liaison for Alumni Programs at HBS. As more clubs sign on, the annual fee will... View Details
- 15 May 2013
- News
Sustainability in Financial Services Is Not About Being Green
- 01 Sep 2011
- News
Project Aims to Boost US Competitiveness
A cross-disciplinary team of HBS faculty, led by Professors Michael Porter and Jan Rivkin, has launched a project on US competitiveness that will feature a special spring 2012 issue of the Harvard Business Review and a long-term research... View Details
- 04 Jan 2014
- News
Using Role-playing to Create Real-world Success
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
the newest member of the Service Management unit, joined the faculty last year. In research that covers human resources and operations management, she has studied the impact of processes on organizations. Gittell is currently View Details
Keywords: Susan Young