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Publications

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  • 2020
  • Chapter

Team Reflexivity

By: Michaéla Schippers, Amy C. Edmondson and Michael A. West
Many teams face the problem of process loss, or suboptimal functioning, with sometimes serious consequences, such as medical errors. Team reflexivity—a deliberate process of discussing team goals, processes, or outcomes—can aid in optimizing team performance. In the... View Details
Keywords: Team Reflexivity; Groups and Teams; Performance Improvement; Information; Goals and Objectives; Learning
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  • December 2014
  • Article

Team Reflexivity as an Antidote to Team Information Processing Failures

By: M. C. Schippers, A. C. Edmondson and M. A. West
This article proposes that team reflexivity—a deliberate process of discussing team goals, processes, or outcomes—can function as an antidote to team-level biases and errors in decision making. We build on prior work conceptualizing teams as information-processing... View Details
Keywords: Team Reflexivity; Team Information-processesing Failures; Team Regulatory Processes; Team Learning; Groups and Teams; Knowledge Management
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  • 2017
  • Chapter

Team Reflexivity and Innovation

By: Michaela C. Schippers, Michael A. West and Amy C. Edmondson
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  • May 2013
  • Case

Wendy Peterson

By: Linda A. Hill and Alisa Zalosh
Wendy Peterson was recently promoted to Vice President of Sales at the Plano, Texas, office of AccountBack, an accounting software and services company. To penetrate a perceived market niche, Peterson hires Fred (Xing) Wu, whose familiarity with and access to Chinese... View Details
Keywords: Leadership; Conflict Management; Salesforce Management; Rank and Position; Performance Evaluation; Management Teams; Cross-Cultural and Cross-Border Issues; Accounting Industry; Texas
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  • Web

Hiring Organizations

Garage, Inc. Dior DNX Ventures Doltcini O'Shea UCI Continental Cycling Team DoorDash Dow, Inc. Downing Capital Group Draper Richards Kaplan Foundation Duetti Inc. Duolingo Dura Software Dust - dust.tt E E-Liability Institute Eastern... View Details
  • 23 Nov 2021
  • Book

What It Takes to Build an Organizational Culture That Wins

cultural change and provides a playbook to help leaders hire productive employees, organize around teams and values, and lead by inclusion. In a nod to the times, he devotes space to tips for creating and maintaining culture in remote... View Details
Keywords: by Avery Forman
  • 18 Nov 2022
  • HBS Case

What Does It Take to Safeguard a Legacy in Asset Management?

talent, so everyone on that team feels they are on the same level,” Viceira says. “But at the same time, if you all look alike and think alike, that’s going to lead to group thinking and mistakes. This firm is a great example of how... View Details
Keywords: by Rachel Layne; Financial Services
  • 10 Jul 2007
  • What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

excites, and pushes the team or, you could say, choreographs an output that (moves) the company towards the vision." The mix of control, delegation, and theater employed by successful leaders depends on the timing and circumstances... View Details
Keywords: by Jim Heskett
  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

organizations to leverage peer effects to improve the performance of their members. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55775 Pre-published online, October 2018 The Oxford Handbook of Group and Organizational Learning View Details
Keywords: Dina Gerdeman
  • 09 Dec 2014
  • First Look

First Look: December 9

larger organization. Publisher's link: http://sloanreview.mit.edu/article/the-upside-to-large-competitors/ December 2014 Small Group Research Team Reflexivity as an Antidote to View Details
Keywords: Sean Silverthorne
  • 01 Sep 2020
  • News

Alumni and Faculty Books for September 2020

human competition—and even the future of humanity itself. Featuring select interviews from the biggest names in the industry, The Book of Esports weaves tales of trust, betrayal, and superhuman reflexes into predictive frameworks,... View Details
  • 01 Sep 2017
  • News

The Biggest Industry You’ve Never Heard Of

a blue-haired magician named LeBlanc across the Fields of Justice, hurling spells at the enemy’s minions. He narrates the chaotic game, often profanely, as he and his four teammates confront their opponents, another team of gamers. Each... View Details
Keywords: April White; illustration by Brian Stauffer; esports; Twitch; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • 26 May 2003
  • Research & Ideas

What Your Competition is Telling You

question 'Why wouldn't our company want to be that competitor?'" Fahey goes on to describe the experience of a firm that invented a competitor whose business model was based on a top-to-bottom "ideal invented e-solution." Overcoming a View Details
Keywords: by David Stauffer
  • Web

Dean Srikant Datar’s 2024 Commencement Remarks | About

experience undoubtedly include late nights as you prepared cases, polished presentations, wrote papers, or completed team projects. Although some people may be born with a solid work ethic, most of us learn it, and we do so by striving to... View Details
  • Web

Dean Srikant Datar’s 2023 Commencement Remarks | About

Satya Nadella, the CEO of Microsoft. Under his leadership, Microsoft has routinely worked with rival companies in one part of its business while competing with them in others. Nadella oversees teams creating technologies that can extract... View Details
  • 19 Jan 2011
  • First Look

First Look: Jan. 18

course, our reflex when confronted with fear of the future is often to run for cover, particularly if management can get away with downsizing while blaming the crisis. But of course, this only fulfils the short-term objectives of... View Details
Keywords: Sean Silverthorne