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  • October 2003
  • Case

Henry Tam and the MGI Team

By: Jeffrey T. Polzer, Ingrid Vargas and Hillary Anger Elfenbein
Within a short time frame, seven diverse team members assemble to write a business plan for a new company and struggle to define their roles, make decisions together, and resolve conflict. Henry Tam, a second-year Harvard MBA student, who joins an aspiring start-up... View Details
Keywords: Interpersonal Communication; Business Plan; Groups and Teams; Decision Making; Jobs and Positions; Leadership Style; Human Resources; Management Teams; Conflict and Resolution; Diversity
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  • May 2004
  • Teaching Note

Henry Tam and the MGI Team (TN)

By: Jeffrey T. Polzer and Hillary Anger Elfenbein
Teaching Note to (9-404-068). View Details
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  • May 2017
  • Case

Pho Hoa Dorchester

By: Leonard A. Schlesinger, Michael Raiche and Roger Zhu
Pho Hoa is a traditional, family-owned Vietnamese restaurant in Dorchester, Massachusetts that opened in 1992. As he approached retirement in recent years, the founder/owner has scaled down his involvement in the day-to-day operations, leading to a number of... View Details
Keywords: Pho Hoa; Tam Le; Small Business; Restaurants; Dorchester; Business Growth and Maturation; Business Organization; Family Business; Change Management; Transition; Diasporas; Cash Flow; Food; Employment; Wages; Working Conditions; Leading Change; Business Processes; Organizational Culture; Organizational Change and Adaptation; Organizational Structure; Ownership Stake; Franchise Ownership; Family and Family Relationships; Food and Beverage Industry; Viet Nam; Massachusetts; Boston; Eastern United States
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  • November 2022 (Revised March 2024)
  • Case

Replika AI: Monetizing a Chatbot

By: Julian De Freitas and Nicole Tempest Keller
In early 2018, Eugenia Kuyda, co-founder and CEO of San Francisco-based chatbot Replika AI, was deciding how to monetize the app she had built. Launched in 2017, Replika was a consumer AI “companion app” developed by a team of AI software engineers originally based in... View Details
Keywords: Mental Health; Subscriber Models; TAM; Monetization Strategy; Marketing Strategy; Product Marketing; AI and Machine Learning; Applications and Software; Product Positioning; Health Disorders; Technology Industry
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  • 31 Jul 2017
  • HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

restaurants. The question of ownership, however, has not been broached—and the son fears that doing so could jeopardize his business and personal relationship with his father. “The son has this acute sensitivity of how does he make the restaurant better without... View Details
Keywords: by Julia Hanna; Food & Beverage
  • 01 Mar 2024
  • News

Case Study: Testing the Waters

nearly $1 billion in sales says that Cure is mining a big TAM (total addressable market) and has room to grow there. Cure can focus marketing messages on hydration while adding some adjacency products. Many firms do that without brand... View Details
Keywords: Jen McFarland Flint; Food and Beverage Stores; Retail Trade
  • Web

Winners & Runners-Up | New Venture Competition

Paul Sternhell Business Track Runner-Up Empower is a specialty merchandiser of useful “lifestyle” products for people with disabilities. Music Games, Int. Dana Soiman Henry Tam Igor Tkachencko Sasha Gimpelson Business Track Runner-Up MGI... View Details
  • 01 Jun 2014
  • News

Ready for Takeoff

vacant. "The country stops. The days that Brazil plays, it will be a national holiday," Sender says. This year, though, Sender won't have much time to celebrate. As CEO of TAM Airlines, Brazil's largest, she'll be managing operations at... View Details
Keywords: Dan Morrell; Air Transportation; Transportation
  • 29 Aug 2017
  • First Look

First Look at New Research and Ideas, August 29

years, the founder/owner has scaled down his involvement in the day-to-day operations, leading to a number of operational and financial issues, including variable food quality and deficient wait staff service. The restaurant is about to transition from 1st to 2nd... View Details
Keywords: Sean Silverthorne
  • 20 Dec 2019
  • News

The 19 Musts of 2019

Miracle: A Memoir of Life, Death, and Everything That Comes After by Julie Yip-Williams “This memoir is a journey into a life like no other. Born blind in Tam Ky, Vietnam, the author was dressed in the soiled clothes of her siblings when... View Details
Keywords: podcast; Arts, Entertainment