System Outsourced Services - Publications - Faculty & Research

01 Mar 2011
News

Outsourcing the American Dream?

14 Dec 2022
News

Santa Claus Debates Whether to Outsource Toy Production

01 Dec 2011
News

At Your Service

competing on; determining how to fund excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. To be a great service company, do you... View Details

01 Jun 2004
News

Cyberposium: Pros and Cons of Outsourcing

The nuances of outsourcing — a swiftly growing phenomenon — are sometimes lost in a blizzard of headlines about IT jobs disappearing overseas. At the ninth annual Cyberposium conference, a panel of experts offered their perspective on a... View Details

Keywords: cyberposium; cost; Corporate Services

01 Apr 2002
News

Charting the Luminary Leadership in Professional Service Firms

Charting the Luminary Leadership in Professional Service Firms In their new book Aligning the Stars: How to Succeed When Professionals Drive Results (Harvard Business School Press), HBS professor Jay W. Lorsch and former Bain & Company... View Details

Keywords: professional service firms; Publishing Industries (except Internet); Information

14 Sep 2015
News

Rewriting the Rules of Service Competition

01 Feb 2000
News

Financial Services 24/7

a routine part of most people's lives, there is no doubt that technology - especially Internet technology - is having a huge impact on the financial services industry. With much hype and headlines, Web trading has revolutionized the... View Details

Keywords: Susan Young

04 Oct 2018
News

A Harvard professor’s suggestions for fixing the broken H-1B visa system

01 Jun 2009
News

Shaking Up the System

STERNBERG: A career putting leadership to work where others fear to tread. In a lengthy article examining New York City’s education reforms, the Weekend Australian magazine (March 7, 2009) zeroed in on the Bronx Lab School (BLS), often pointed to by the city’s... View Details

Keywords: Educational Services; Educational Services

03 Aug 2022
News

Scamming the Boss: Some Employees Are Outsourcing Their Jobs to Other People. Here’s How Companies Are Spotting the Fraudsters.

01 Mar 2008
News

“A National System of Income Supplementation”

neighborhoods. It also called for “a national system of income supplementation,” whose goal was not so much to increase “welfare,” but to economically stabilize impoverished communities in order to encourage private-sector investment and... View Details

Keywords: Educational Support Services; Educational Support Services

01 Oct 1996
News

"Service-Profit Chain" Links Members of Service Management Unit

costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management... View Details

Keywords: Susan Young