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  • All HBS Web  (2,252)
    • People  (10)
    • News  (629)
    • Research  (1,143)
    • Multimedia  (5)
  • Faculty Publications  (304)

Show Results For

  • All HBS Web  (2,252)
    • People  (10)
    • News  (629)
    • Research  (1,143)
    • Multimedia  (5)
  • Faculty Publications  (304)
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  • 01 Feb 2000
  • News

Financial Services 24/7

efficiency has led to mergers," says Dwight Crane. "What were nine banks in Boston, Hartford, and Providence, for instance, is now one megabank. Firms now need to capture a larger share of each customer's business," Crane observes, noting... View Details
Keywords: Susan Young
  • 01 Apr 1998
  • News

Speakers Share Triumphs and Challenges

profits. In his first visit to HBS, Corzine spoke in January to a large Burden Hall audience about opportunities in, and the outlook for, the investment banking sector. He predicted good times ahead for the industry amid strong demand for its View Details
Keywords: James E. Aisner
  • 30 Aug 2018
  • News

Sharing a Passion for Art

Groundbreaking for the museum took place three years later. Collecting and Sharing A museum director manages exhibits and oversees daily activities in Voorlinden’s 20 galleries, library, educational space, auditorium, conservator’s... View Details
Keywords: Deborah Blagg; Arts, Entertainment
  • 01 Dec 2014
  • News

Ask the Expert: A Fair Share

Rent out your house, your car, even your bike—are there any limits to what people will part with (and what regulators will allow) in the new sharing economy? We called on Shelby Clark (MBA 2010)—founder of the car-sharing View Details
  • 31 Oct 2018
  • News

How Bad is Airline Service, Really? And Other Customer Service Complaints

  • 01 Mar 2005
  • News

Women Entrepreneurs Share Insights at WSA Conference

THE CHALLENGE: Ana Shukla shares advice on securing venture capital. Karen Kerrigan and Brigitte Baumann (far left, center) stressed the importance of mentors and networks. As a first-time entrepreneur, Ana Shukla launched a... View Details
Keywords: Margie Kelley; Corporate Services; Corporate Services; Corporate Services
  • 23 Oct 2019
  • News

Negotiators Share Lessons from High-Stakes Global Diplomacy

Madeleine Albright was interviewed for the American Secretaries of State Project, a collaboration among faculty members at HBS, Harvard Kennedy School, and Harvard Law School designed to extract lessons in negotiation and diplomacy for today’s leaders in public View Details
Keywords: University Collaborations
  • 11 Feb 2015
  • News

Dedicated to a public service mission

Wrendon Hunt (MBA 2012) was raised to be an upstander. “My father always talked about serving causes greater than ourselves,” says Hunt, who is a 2014–2015 White House Fellow. He describes his yearlong appointment at the Department of Labor as “stimulating and... View Details
  • 14 Apr 2017
  • News

How Airbnb's redesign aims to combat discrimination on the service

  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management... View Details
Keywords: Susan Young
  • 27 May 2021
  • News

" THINK21: Former Best Buy CEO Shares How 'Human Magic' Helped Turnaround the Retailer..."

  • 01 Dec 2010
  • News

Rent Out Your Ride

service with Web site sign-up and programmed cards that provide members with access to owners’ vehicles in home driveways or parking lots. Clark says that a key ingredient is personalizing the service: Renters are reminded that they are... View Details
Keywords: car sharing; Transit and Ground Passenger Transportation; Transportation
  • 01 Dec 2015
  • News

Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?

Sachdev (MBA 2013) found that the companies that thrived shared five common traits. In a recent working paper, Lal and Sachdev lay out these best practices, which include an open and flexible regulatory structure, business models that... View Details
Keywords: Erin Peterson
  • 28 Sep 2023
  • News

Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive

School. The Network comprises 104 clubs, including shared interest groups (SIGs) and liaisons that produce a wide range of programs and events to engage alumni in lifelong learning, networking, and making a positive impact in their... View Details
Keywords: Margie Kelley; community service
  • 28 Nov 2016
  • News

One Obstacle to Curing Cancer

Keywords: cancer; data sharing; precision medicine; healthcare; technology; Ambulatory Health Care Services; Ambulatory Health Care Services
  • 05 Jan 2011
  • News

Rethinking Capitalism

  • 21 Sep 2011
  • News

Innovators don't ignore customers

  • 11 Jun 2013
  • News

‘Financialization’ as a Cause of Economic Malaise

  • 11 May 2011
  • News

A New Era of Entrepreneurship

  • 27 Sep 2017
  • News

Will a Corporate Tax Holiday Give Workers Anything to Cheer?

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