Service Profit Chain - Publications - Faculty & Research

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March Bishop

professionally, I will be able to pivot. How has HBS prepared you for your summer internship & long term career? It turns out you can make a great profit and have a positive impact on the world at the same time! Prior to arriving at... View Details

Keywords: Services; Services

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John Rogers

product development and manufacturing, I was ill equipped to take on the business challenges of agricultural value chain development. My first significant exposure to the space came during my initial January term, when I led a team of... View Details

Keywords: Other Financial Services; Other Financial Services

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Evelyne White

fine-tune the model before tackling the more competitive cities that the traveler-oriented services are blanketing. Testing a few big markets periodically will help confirm whether the return is greater by sticking to small and medium in... View Details

Keywords: Services; Services