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- People (1)
- News (135)
- Research (723)
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- 11 Dec 2012
- News
Volunteers on the frontline of services delivery
- 01 Dec 2012
- News
Four Ways to Reinvent Service Delivery
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
services industry, where call centers have moved beyond their most obvious function -- as low-cost channels for resolving a myriad of customer concerns -- to become a powerful means of service View Details
- 15 Mar 2016
- News
Health Care Delivery Innovations That Integrate Care? Yes!
- 01 Sep 2014
- News
New Idea: On-Demand Package Delivery
potential customers on Facebook and LinkedIn, and purchase mover’s dollies to help them make deliveries. The cofounders successfully tested Boxxify throughout April and May in Boston’s Back Bay, where their research showed only 3 percent of buildings have doormen. They... View Details
Keywords: Francis Storrs
- 01 Feb 2000
- News
Financial Services 24/7
a routine part of most people's lives, there is no doubt that technology - especially Internet technology - is having a huge impact on the financial services industry. With much hype and headlines, Web trading has revolutionized the... View Details
Keywords: Susan Young
- 08 Apr 2014
- News
Harvard Startup Boxxify Aims to End Missed Package Deliveries
Keywords: Professional Services
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
strategic and general management issues facing service organizations as well as the management of service in manufacturing companies. The multidisciplinary unit focuses on three functions critical to the... View Details
Keywords: Susan Young
- 01 Jun 2024
- News
Elevator Pitch: Bridging the Gap
Anas Aljumaily (MBA 2017) Elian Pres-Gurwits (MBA 2018) Cofounders, Gently Concept: Focused on urban markets, Gently is a last-mile delivery service that uses predictive analytics, electric trucks, and “nano-fulfillment” centers to provide sustainable, affordable... View Details
- 18 Nov 2014
- News
Alfred Raises $2M to Bring Its Personal Butler Service to Boston & Beyond
Keywords: Personal Services
- 10 May 2016
- News
How To Teach Ethics To Algorithms
- 30 Oct 2013
- News
What Obamacare Ignores: Cutting Health Care Costs
- 07 Dec 2018
- News
If You Want to Feel Better, Spend Money on Saving Time
- 01 Dec 2023
- News
A More Accommodating Approach
Shelly Nooner (GMP 33, 2022) had already proven herself to be visionary and execution-focused during her two decades at Trimble, an industrial technology company that provides hardware, software, and services across agriculture, construction, geospatial, and... View Details
Keywords: Jennifer Gillespie
- 01 Jun 2023
- News
In Full Flower
At Bloom & Wild, delivering a joyful experience that fits through a letter-box door slot (Courtesy of Bloom & Wild Group) When Aron Gelbard (MBA 2009) cofounded London-based Bloom & Wild in 2013, he did so with a specific goal: to make sending (and receiving) flowers... View Details
- 01 Jun 2023
- News
Curb Appeal
modernizing for the sake of modernizing, but modernizing for the sake of delivering better service to our customers.” Not screwing things up is pretty much her mandate. Tisch was sworn into office at a challenging time: The coronavirus... View Details
- 06 Jul 2023
- News
Lessons from Major League Baseball's Game-Changing Innovations
the bat, the exit velocity when you hit the ball. That didn't exist 10 years ago. And what you're seeing is that hitters are now optimizing their swing to hit home runs and pitchers are optimizing their delivery to throw as hard as they... View Details
- 01 Jun 2023
- News
Buy Big, Sell Small
least 75 percent of India’s consumer goods sales despite the significant inefficiencies of an outdated business model. “Kiranas are limited-inventory, 2,000- to 5,000-square-foot shops that don’t always get on-time deliveries or access to... View Details