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  • January 2021
  • Article

Veil-of-Ignorance Reasoning Mitigates Self-Serving Bias in Resource Allocation During the COVID-19 Crisis

By: Karen Huang, Regan Bernhard, Netta Barak-Corren, Max Bazerman and Joshua D. Greene
The COVID-19 crisis has forced healthcare professionals to make tragic decisions concerning which patients to save. Furthermore, the COVID-19 crisis has foregrounded the influence of self-serving bias in debates on how to allocate scarce resources. A utilitarian... View Details
Keywords: Self-serving Bias; Procedural Justice; Bioethics; COVID-19; Fairness; Health Pandemics; Resource Allocation; Decision Making
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  • Article

Price and Quality Decisions by Self-Serving Managers

By: Marco Bertini, Daniel Halbheer and Oded Koenigsberg
We present a theory of price and quality decisions by managers who are self-serving. In the theory, firms stress the price or quality of their products, but not both. Accounting for this, managers exploit any uncertainty about the cause of market outcomes to credit... View Details
Keywords: Causal Reasoning; Self-serving Bias; Strategic Orientation; Managerial Decision-making; Price; Quality; Decision Making; Theory
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  • 2003
  • Article

Don't Blame the Computer: When Self-Disclosure Moderates the Self-Serving Bias

By: Youngme Moon
Keywords: Information Technology; Prejudice and Bias
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  • 2010
  • Working Paper

Cognitive Barriers to Environmental Action: Problems and Solutions

By: Lisa L. Shu and Max Bazerman
We explore interventions at the individual level and focus on recognized cognitive barriers from behavioral decision-making literature. In particular, we highlight three cognitive barriers that impede sound individual decision making that have particular relevance to... View Details
Keywords: Decision Choices and Conditions; Judgments; Consumer Behavior; Environmental Sustainability; Cognition and Thinking; Prejudice and Bias
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  • 09 Dec 2002
  • Research & Ideas

Most Accountants Aren’t Crooks—Why Good Audits Go Bad

standards). But the corporate auditing arena is a particularly fertile ground for self-serving biases. Three structural aspects of accounting create substantial opportunities for bias to influence judgment.... View Details
Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Accounting; Financial Services
  • Web

2024 Reunion Presentations - Alumni

talk, most people would rather do anything but fail. Failure, it seems, is fine in theory, and fine for other people, but difficult to accept for ourselves. Moreover, our efforts to learn from failure skew towards the self-serving and... View Details
  • 10 Sep 2001
  • Research & Ideas

The Negotiator’s Secret: More Than Merely Effective

wildly inaccurate, the psychology of perception systematically leads negotiators to major errors.  Self-Serving Role Bias. People tend unconsciously to interpret information pertaining to their own side in a strongly View Details
Keywords: by James K. Sebenius
  • 24 Feb 2015
  • First Look

First Look: February 24

markets, corporate managers are largely unopposed-because of their own expertise and the general public's low awareness of the issues. This enables managers to structure the "rules of the game" in self-serving ways. The result... View Details
Keywords: Sean Silverthorne
  • 25 Oct 2004
  • Research & Ideas

Planning for Surprises

so common? A: Our research shows that there are psychological, organizational, and political factors that conspire to keep us from dealing with problems that are worthy of our attention. Psychological vulnerabilities have to do with well-recognized biases in the way... View Details
Keywords: by Martha Lagace
  • 01 Mar 2011
  • News

The Rankings Game

surveys used by Bloomberg Businessweek and U.S. News are subject to bias by relying so heavily on judgments from recent graduates, deans, and administrators. Students understand the value of graduating from a top-ranked institution and... View Details
Keywords: Roger Thompson; rankings; Colleges, Universities, and Professional Schools; Educational Services
  • 25 Sep 2012
  • First Look

First Look: September 25

what does the term "big data" actually entail, and how will the insights it yields differ from what managers might generate from traditional analytics? Does Power Corrupt or Enable: Moral Identity, Power and Self-Serving... View Details
Keywords: Sean Silverthorne
  • 21 Mar 2016
  • HBS Case

Can Customer Reviews Be 'Managed?'

people with young kids all have very different expectations. Q: So what started as an aggregation of consumer reviews is now blossoming into much more of a full-service type environment. Is there the potential there for some kind of bias... View Details
Keywords: by Brian Kenny; Advertising; Travel