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- All HBS Web (69)
- Faculty Publications (25)
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- 11 Mar 2015
- News
How Self-Service Kiosks Are Changing Customer Behavior
- 26 Jun 2017
- News
How Cellophane Changed the Way We Shop for Food
- 30 Mar 2012
- News
Why self-checkout lanes don’t work
- 23 Dec 2010
- News
The power of a simple "thank you"
- 21 Nov 2021
- News
How Retailers Can Improve Self-Checkout
- 01 Dec 2022
- News
My First Job
the same time, Rich Kinder, to whom I reported indirectly through my boss (and I greatly respected), decided to leave and was infamously replaced. I chose to leave Enron instead. —Bob Herlin (MBA 1982) Clean Conscience I worked at a View Details
- 25 Jul 2012
- News
Movie Magic
self-service kiosk system that evaluates and buys back used cell phones and MP3 players from consumers for cash. Found currently in southern California, Kaplan expects this concept to roll out as well. Kaplan recently returned to HBS for... View Details
- 01 Oct 2021
- News
HBS-Harvard Collaboration Fosters New Ventures
helped a few dozen people file for bankruptcy has grown into an educational platform, online community, and set of self-service software tools that help people determine whether filing for bankruptcy is the right move for them and walk... View Details
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
quick: By the end of this year, McDonald’s expects mobile ordering to be available at all its 14,000 locations in the United States, and the self-service kiosks in 2,500 locations. Karavites had seen these technologies previewed at... View Details
- 25 Aug 2022
- News
Case Study: Sound Check
Hoffman-Senn. The founders have questions about a leap like this: How would they adapt to the sales cycles? How or when would larger clients affect their staffing structure and self-service platform? Are these worries even warranted?... View Details
- 25 Aug 2022
- News
Ready for Departure
beginning to see,” Lim says. Changi also implemented a host of new health and safety measures to make the various touch points throughout the airport less touchy, beginning with check-in: Travelers can print their boarding pass and check bags at View Details
- 01 Dec 1996
- News
An Entrepreneurial Journey
store grew, the space became so crowded that at times the copier was rolled out onto the sidewalk and used for self-service customers. Today, some analysts estimate annual revenues from the privately held chain's 850 business services and... View Details