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- All HBS Web
(4,833)
- People (13)
- News (1,291)
- Research (2,672)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,694)
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- 01 Dec 2011
- News
At Your Service
Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your... View Details
Keywords: Deborah Blagg; customer service; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
- 01 Apr 2002
- News
Charting the Luminary Leadership in Professional Service Firms
Charting the Luminary Leadership in Professional Service Firms In their new book Aligning the Stars: How to Succeed When Professionals Drive Results (Harvard Business School Press), HBS professor Jay W. Lorsch and former Bain & Company... View Details
- 07 Aug 2012
- News
Scaling Is Hard. Here's How Akamai Did It.
- 06 Jul 2017
- News
Leadership on a Global Scale
When the inaugural West Point All-Academies Asia Summit opened in Singapore in June 2015, Ray Jefferson (MBA 2000) celebrated a personal moment of triumph. For the Summit’s point person, this first-ever gathering in Asia for graduates of US View Details
- 01 Jun 2018
- News
Case Study: Tip the Scale
over speed in the fulfillment process. Walden aims to build a community of home cooks who are connected to local farms in a meaningful way, not simply a transactional purchase. The Question: With year-over-year growth at 75 to 100 percent, Cummings’s question is how to... View Details
- 01 Mar 2006
- News
Scaling Peaks for Cancer Research
MOUNTAIN CLIMBING TRIO: Bishop, Murphy, and Serafini stay in shape. Three HBS students are out to set a world record by scaling the seven tallest mountains on seven continents in seven months — all to raise $5 million to help fight... View Details
- 05 Dec 2016
- News
Scaling Up at Five Below
(photo by Jane M. Von Bergen / Philadelphia Inquirer) (photo by Jane M. Von Bergen / Philadelphia Inquirer) It’s the holiday season and emoji merchandise is flying off the shelves—especially poop emoji (sorry). Chalk it up to the whimsical tastes of the teen and... View Details
- 01 Sep 2003
- News
Incentives and Operational Excellence
Operational problems can be the cause of an organization’s demise. Often they can be traced to poor controls in interorganizational settings, according to HBS associate professor V.G. Narayanan, a specialist in measurement systems and... View Details
- 12 Dec 2022
- News
Why Some Startups Fail to Scale
- 25 Jun 2011
- News
It's Africa calling for mobile operators
- 14 Sep 2015
- News
Rewriting the Rules of Service Competition
- 01 Feb 2000
- News
Financial Services 24/7
Already, Crane asserts, "you can't talk about banking without talking about trading." Thus the "bank" of the future is likely to be a multifaceted online financial services operation that will make today's... View Details
Keywords: Susan Young
- 01 Sep 2022
- News
Selling with Service
- 23 Apr 2015
- News
Why Tesla Won't Be Able to Scale
- 09 Mar 2021
- News
A Family Business at a Crossroads: Scaling and Succession
- 28 Jun 2022
- News
Scaling a Fintech Startup for the Greater Good
- 06 Mar 2018
- News
A Voice for Diversity and Impact at Scale
scaling local knowledge. Back in the United States, that realization led Hunt to explore other aspects of the health care industry’s value chain, from billing to insurance to product development. “I loved the sense that I was working in... View Details
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study, “A Longitudinal Analysis of... View Details
- 27 Jun 2023
- News