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  • All HBS Web  (620)
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    • News  (161)
    • Research  (358)
    • Multimedia  (5)
  • Faculty Publications  (131)

Show Results For

  • All HBS Web  (620)
    • People  (2)
    • News  (161)
    • Research  (358)
    • Multimedia  (5)
  • Faculty Publications  (131)
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  • July 2021
  • Article

Creating Exercise Habits Using Incentives: The Trade-off Between Flexibility and Routinization

By: John Beshears, Hae Nim Lee, Katherine L. Milkman, Robert Mislavsky and Jessica Wisdom
Habits involve regular, cue-triggered routines. In a field experiment, we tested whether incentivizing exercise routines—paying participants each time they visit the gym within a planned, daily two-hour window—leads to more persistent exercise than offering flexible... View Details
Keywords: Behavior And Behavioral Decision Making; Healthcare; Exercise; Habit; Routine; Health; Behavior; Decision Making
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Beshears, John, Hae Nim Lee, Katherine L. Milkman, Robert Mislavsky, and Jessica Wisdom. "Creating Exercise Habits Using Incentives: The Trade-off Between Flexibility and Routinization." Management Science 67, no. 7 (July 2021): 4139–4171.
  • 2016
  • Chapter

Teaming Routines in Complex Innovation Projects

By: Tiona Zuzul and Amy C. Edmondson
Keywords: Teaming; Innovation; Groups and Teams; Innovation and Invention
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Zuzul, Tiona, and Amy C. Edmondson. "Teaming Routines in Complex Innovation Projects." In Organizational Routines: How They Are Created, Maintained, and Changed. Vol. 5, edited by Jennifer Howard-Grenville, Claus Rerup, Ann Langly, and Haridimos Tsoukas. Perspectives on Process Organization Studies. Oxford University Press, 2016.
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

HBS working paper "Disrupted Routines: Effects of Team Learning on New Technology Adaptation" delves into the disruptive nature of MICS technology on the dynamic of the surgical team in an arena that has a notoriously rigid protocol. Disrupted View Details
Keywords: by Hilah Geer
  • June 2008
  • Article

Routine or Crisis: The Search for Excellence

By: Herman B. "Dutch" Leonard and Arnold M. Howitt
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Leonard, Herman B. "Dutch", and Arnold M. Howitt. "Routine or Crisis: The Search for Excellence." Crisis Response Journal (June 2008).
  • April 2024
  • Article

Detecting Routines: Applications to Ridesharing CRM

By: Ryan Dew, Eva Ascarza, Oded Netzer and Nachum Sicherman
Routines shape many aspects of day-to-day consumption. While prior work has established the importance of habits in consumer behavior, little work has been done to understand the implications of routines—which we define as repeated behaviors with recurring, temporal... View Details
Keywords: Ride-sharing; Routine; Machine Learning; Customer Relationship Management; Consumer Behavior; Segmentation
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Dew, Ryan, Eva Ascarza, Oded Netzer, and Nachum Sicherman. "Detecting Routines: Applications to Ridesharing CRM." Journal of Marketing Research (JMR) 61, no. 2 (April 2024): 368–392.
  • Article

Leadership in Routine Emergencies and Crises: The Deepwater Horizon Incident

By: Arnold M. Howitt, Dutch Leonard and David W. Giles
Leadership in emergencies is a crucial element of becoming a high-performing Coast Guard officer. In this article, we argue that emergency leadership is not a single skill or uniform set of organizational competences. Instead, we identify a spectrum of emergency... View Details
Keywords: Emergency Preparedness; Crisis Management; Leadership; Safety; Performance Effectiveness
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Howitt, Arnold M., Dutch Leonard, and David W. Giles. "Leadership in Routine Emergencies and Crises: The Deepwater Horizon Incident." Special Issue on Game Changers: Turning the Tide on Maritime Challenges. Proceedings of the Marine Safety & Security Council, the Coast Guard Journal of Safety at Sea 74, no. 2 (May–December 2017): 108–115.
  • 2002
  • Article

Managing Routine Exceptions: A Model of Nurse Problem Solving Behavior

By: A. L. Tucker and Amy C. Edmondson
Keywords: Management; Health; Problems and Challenges; Behavior
Citation
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Tucker, A. L., and Amy C. Edmondson. "Managing Routine Exceptions: A Model of Nurse Problem Solving Behavior." Advances in Health Care Management 3 (2002): 87–113.
  • 31 May 2023
  • Research & Ideas

With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines

If knowing what customers need is marketing gold, pinpointing exactly when they need it may just be platinum. Services that become part of a customer’s routine may deliver advantages beyond repeat business for a company, Harvard Business... View Details
Keywords: by Rachel Layne; Transportation
  • Article

Needs and Need Satisfaction Among Clerical Workers in Complex and Routine Jobs

By: Michael Beer
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Beer, Michael. "Needs and Need Satisfaction Among Clerical Workers in Complex and Routine Jobs." Personnel Psychology 21, no. 2 (Summer 1968): 209–222.
  • 06 Jan 2021
  • Research & Ideas

Unexpected Exercise Advice for the Super Busy: Ditch the Rigid Routine

Year’s resolution. To turn a fitness aspiration into a habit, experts often recommend that people adopt rigid exercise routines and rituals, scheduling workouts or sleeping in running clothes, for example. But new research suggests that... View Details
Keywords: by Danielle Kost
  • 2022
  • Article

When Regular Meets Remarkable: Awe as a Link between Routine Work and Meaningful Self-Narratives

By: Elizabeth Sheprow and Spencer Harrison
Daily narratives of work can include a mix of ordinary actions and awe-inspiring moments that reveal a vaster, more meaningful reality. When awe is experienced in the context of work, it can prompt self-referential sensemaking about what these experiences mean for the... View Details
Keywords: Narratives; Meaning; Qualitative Method; Emotions; Identity; Employment
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Sheprow, Elizabeth, and Spencer Harrison. "When Regular Meets Remarkable: Awe as a Link between Routine Work and Meaningful Self-Narratives." Organizational Behavior and Human Decision Processes 170 (May 2022).
  • 2000
  • Chapter

Learning New Technical and Interpersonal Routines in Operating Room Teams: The Case of Minimally Invasive Cardiac Surgery

By: Amy C. Edmondson, Richard Bohmer and Gary Pisano
Keywords: Groups and Teams; Health Care and Treatment; Practice; Competency and Skills; Training; Health Industry
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Edmondson, Amy C., Richard Bohmer, and Gary Pisano. "Learning New Technical and Interpersonal Routines in Operating Room Teams: The Case of Minimally Invasive Cardiac Surgery." In Research on Managing Groups and Teams: Technology. Vol. 3, edited by B. Mannix, M. Neale, and T. Grifith, 29–51. Stamford: JAI Press, 2000.
  • 1999
  • Working Paper

Learning New Technical and Interpersonal Routines in Operating Room Teams: The Case of Minimally Invasive Cardiac Surgery

By: Amy C. Edmondson, Richard M.J. Bohmer and Gary Pisano
Citation
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Edmondson, Amy C., Richard M.J. Bohmer, and Gary Pisano. "Learning New Technical and Interpersonal Routines in Operating Room Teams: The Case of Minimally Invasive Cardiac Surgery." Harvard Business School Working Paper, No. 00-003, July 1999.
  • January 2021 (Revised June 2021)
  • Technical Note

Tales of Life-changing Innovations: Impossible to Routine | Note on the Development of Coronary Arterial Bypass Grafting (CABG) (through 2000)

By: Amar Bhidé, Srikant M. Datar and Fabio Villa
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Bhidé, Amar, Srikant M. Datar, and Fabio Villa. "Tales of Life-changing Innovations: Impossible to Routine | Note on the Development of Coronary Arterial Bypass Grafting (CABG) (through 2000)." Harvard Business School Technical Note 321-062, January 2021. (Revised June 2021.)
  • 05 May 2022
  • HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

Employers struggling to find workers during the current labor shortage might want to rethink their hiring criteria by taking a new look at job candidates who lack college degrees. American employers have routinely defaulted to requiring... View Details
Keywords: by Jay Fitzgerald
  • 15 Nov 2022
  • Book

Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work

In 1995, Purdue Pharma began selling a powerful and addictive opioid drug called OxyContin. The company was aware that the drug, which was marketed to doctors as a safe way to manage chronic pain, was a potent narcotic that could quickly hook patients. Even as opioid... View Details
Keywords: by Pamela Reynolds
  • 16 Apr 2018
  • Research & Ideas

Can Consumers Be Saved From Their Misguided Decisions?

iStock Consumers make regretable decisions every day, even though easily available information should convince them to do otherwise: Twenty-six percent of consumers choose Advil or other branded headache remedies when they walk into a pharmacy, instead of less... View Details
Keywords: by Rachel Layne; Consulting; Retail
  • 14 Jul 2022
  • Research & Ideas

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

A majority of commuters admit to multitasking on the road, including texting and reading emails, according to new research that reveals the widespread extent of distracted driving. About 87 percent of commuters are engaged in at least one other activity while driving,... View Details
Keywords: by Jay Fitzgerald
  • 27 Mar 2020
  • Working Paper Summaries

Novel Risks

Keywords: by Robert S. Kaplan, Dutch Leonard, and Anette Mikes
  • 2020
  • Working Paper

Novel Risks

By: Robert S. Kaplan, Herman B. "Dutch" Leonard and Anette Mikes
All organizations practice some form of risk management to identify and assess routine risks in their operations, supply chains, strategy, and external environment. These risk management policies, however, fail in the presence of novelty. Novel risks arise from... View Details
Keywords: Risk Management; Policy; Failure; Organizational Change and Adaptation
Citation
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Kaplan, Robert S., Herman B. "Dutch" Leonard, and Anette Mikes. "Novel Risks." Harvard Business School Working Paper, No. 20-094, March 2020. (Revised May 2020.)
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