Filter Results:
(45)
Show Results For
- All HBS Web (306)
- Faculty Publications (137)
Show Results For
- All HBS Web (306)
- Faculty Publications (137)
Page 1 of 45
Results →
Sort by
- 12 Jan 2023
- News
10 Ways to Boost Customer Satisfaction
- 22 May 2014
- News
Your Banker Wants To Know If You Are Pregnant
- 01 Dec 2023
- News
Happier-ness at Work
Professor Arthur Brooks and Oprah Winfrey get the good news/bad news out of the way on page 5 of their new book, Build the Life You Want: The Art and Science of Getting Happier. “If the secret to total happiness existed, we would have all found it by now,” they write.... View Details
- 01 Mar 2005
- News
Turkish Delight
transform Turkey into a successful, modern country — and I have a lot of faith in his ability to pull that off — the relationship between the West and the Muslim world will look very different.” Byford’s interest in politics dates back to... View Details
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or exaggerate emotions. Their study,... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
a direct effect on retention of existing clients and can have a significant impact on acquiring new business. The result is that satisfaction is based on how well an institution meets and exceeds a customer's expectations in every... View Details
- 01 Jun 1997
- News
New Releases
a quantifiable set of relationships that directly links profit and growth not only to customer loyalty and satisfaction but to employee loyalty, satisfaction, and productivity. The authors emphasize that... View Details
- 01 Mar 2014
- News
Case Study: Gazelle's New Predators
initial revenue push, but the critical move might be to redefine Gazelle around a model of exchanging a product for cash and then extending more product lines. That could lead to relationships with vendors, retailers, and manufacturers... View Details
- 01 Apr 2002
- News
Professorship Brings Brierley's HBS Connection Full Circle
Management. The company soon became one of the nation's foremost database marketing companies, helping hundreds of America's leading membership organizations and nonprofit groups with their fundraising and record-keeping efforts. "In helping charities strengthen their... View Details
- 14 Mar 2023
- News
8 Best Practices for Creating a Compelling Customer Experience
- 25 Jun 2024
- News
On the Move: Alexis DePree (MBA 2007)
chief supply chain officer, following leadership roles at Target and Amazon. What do you like about the retail sector? No two days are ever the same! It’s dynamic and fast-paced, which makes the work exciting and engaging. The ability to directly impact customer View Details
- 01 Sep 2013
- News
Faculty Opinion: No Magic Bullet
to effectiveness in your current job? Do you take ownership of focusing on those tasks? Character and leadership. Do you speak up and generally act like an owner in your job? Relationships. You won't reach your potential all by yourself. You will need to cultivate... View Details
- 10 Apr 2023
- News
Health Care Systems Need to Better Understand Patients as Consumers
- 01 Dec 1997
- News
1997 Placement Data Reflect January Cohort's Success
indicated little or no difference between the two cohorts as they made the transition from student to working MBA. On average, the 245 members of the January cohort reported equal satisfaction with their job offers, received the same... View Details
- 02 Jan 2018
- News
Reconsidering Retirement
fiduciary standard for clients. Rebalance now has $525 million under management, but the real satisfaction comes from seeing clients discover a smarter way to save for retirement. “Our clients are smart, and they know that something... View Details
- 16 Sep 2015
- News
Rethink pricing to create shared—and expanded—value
revenue and increased consumer satisfaction and loyalty. First, focus on relationships rather than transactions (see customers as “people, not wallets”). Be proactive by setting prices that benefit both the... View Details
- 01 Mar 2018
- News
Money (Actually) Can Buy Happiness
life, we make these types of decisions with our partners. We have some data now on time-saving purchases and heterosexual couples. The general pattern is that time-saving purchases promote relationship View Details
Keywords: April White
- 01 Jun 2022
- News
Blissful Thinking
that they make, for example, is believing that they’ll actually find satisfaction through money, power, and fame. Sooner or later, they become a success addict. If you’re an alcoholic, you can’t actually drink so much alcohol that you’re... View Details
Keywords: Dan Morrell; illustration by Dan Winters
- 14 May 2021
- News