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  • May 8, 2020
  • Article

Lead Your Team Into a Post-Pandemic World

By: Hubert Joly
The unprecedented COVID-19 pandemic has tested leaders, especially as it relates to how they lead their workers. As the crisis goes on, many that the author has spoken with have begun to frame it around three distinct phases: The Shelter-in-Place Phase, the Re-opening... View Details
Keywords: COVID-19; Re-opening; Health Pandemics; Leadership; Employees; Communication; Human Needs
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  • 02 Sep 2014
  • News

How to Manage Scheduling Software Fairly

  • September 2013 (Revised June 2019)
  • Case

Marquee: Reinventing the Business of Nightlife

By: Anita Elberse, Ryan Barlow and Sheldon Wong
In January 2013, nightlife impresarios Jason Strauss and Noah Tepperberg are celebrating the re-opening of their famed New York City–based nightclub Marquee. While most clubs are over within their first one and a half years, Strauss and Tepperberg managed to keep... View Details
Keywords: Creative Industries; Nightlife; Service Management; Entertainment; Fashion; Celebrities; Event Marketing; Risk Management; Customer Relationship Management; Change Management; Supply Chain Management; Music Entertainment; Product Marketing; Entertainment and Recreation Industry; Las Vegas
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  • June 24, 2020
  • Article

Wolfgang Puck on Leading His Restaurants Through the Pandemic

By: Boris Groysberg
Chef Wolfgang Puck shares his experience leading his restaurants and other businesses through the pandemic crisis. He explains how his company has pivoted to find new sources of revenue and how he has become a vocal advocate for the restaurant industry. He also... View Details
Keywords: Coronavirus Pandemic; Restaurants; Restaurant Industry; Reopening; Health Pandemics; Crisis Management; Organizational Change and Adaptation; Safety
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  • June 2021 (Revised October 2021)
  • Supplement

CFM International (B): LEAPing Into the Future

By: Ranjay Gulati, Yves Doz and Kerry Herman
By 2017, after a long and highly successful run, the joint venture CFM’s and its parent firms’ leadership faces new challenges and must once again reconsider their commitment to the JV. CFM’s engines have come to dominate the narrow body aircraft market, but technology... View Details
Keywords: Joint Ventures; Partners and Partnerships; Competitive Strategy; Decision Making; Technological Innovation; Business and Stakeholder Relations; Manufacturing Industry
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  • September 2011 (Revised March 2014)
  • Case

Liberia

By: Eric Werker and Jasmina Beganovic
From 1989 to 2003 civil war raged in Liberia, causing GDP per capita to drop an unprecedented 90% from peak to trough. The roots of Liberia's conflict and economic decline are complex and intertwined, resting on over a century of discriminatory elite rule and twisted... View Details
Keywords: War; Developing Countries and Economies; Financial Crisis; Government and Politics; Macroeconomics; Liberia
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  • October 2012
  • Teaching Note

Liberia (TN)

By: Eric Werker and Ian Cornell
From 1989 to 2003 civil war raged in Liberia, causing GDP per capita to drop an unprecedented 90% from peak to trough. The roots of Liberia's conflict and economic decline are complex and intertwined, resting on over a century of discriminatory elite rule and twisted... View Details
Keywords: Transition; Economic Systems; War; Economy; Government and Politics; Liberia
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  • 2020
  • Discussion Paper

Acting Now While Preparing for Tomorrow: Competitiveness Upgrading Under the Shadow of COVID-19

By: Christian H.M. Ketels and Peter Clinch
This paper aims to provide policy makers, especially those focused on the longer-term growth potential of their countries, with an initial framework to think about their action priorities in the context of the overall COVID-19 response. Our focus is on the... View Details
Keywords: Competitiveness; COVID-19 Pandemic; Competition; Government Administration; Health Pandemics; Economy; Supply Chain; Safety
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  • 26 Aug 2002
  • Research & Ideas

High-Stakes Decision Making: The Lessons of Mount Everest

making, insuring that the process is fair and legitimate, and minimizing the level of interpersonal conflict that emerges during the deliberations. Without strong buy-in, they risk numerous delays including efforts to re-open the decision... View Details
Keywords: by Michael A. Roberto
  • 21 Sep 2020
  • Research & Ideas

Are You Sabotaging Your Own Company?

Attempt to make the committees as large as possible—never less than five.” “Bring up irrelevant issues as frequently as possible.” “Haggle over precise wordings of communications, minutes, resolutions.” “Refer back to matters decided upon at the last meeting and... View Details
Keywords: by Dina Gerdeman
  • 13 Jul 2020
  • Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

with technology take longer, they're harder to follow. I'm involved, in addition to running Merck, I co-chair the commission in New Jersey about re-opening the state. Corporate America is asking what it needs to do about racial... View Details
Keywords: by Staff; Pharmaceutical
  • Portrait Project

Matt Segneri

introduced a more reasonable doubt. Turns out I nabbed the wrong guy. I'm not the lawyer in Chicago with three kids, two dogs and a houseboat mansion: that line-up was rife with inaccuracies. So was that career vision essay. Oops. Consequently, I've View Details
  • 17 Sep 2020
  • News

HBS Goes Back To School

interactions with each other are at the heart of this education.” Among the changes that Shad General Manager Sue LaRose has seen during re-opening is the appointment system for the facility and the tennis courts. “Members make a... View Details
  • 15 May 2019
  • Research Event

The Unconventional Capitalism That Shapes Business History

Lalocracio In thinking about the current contested state of global capitalism, and what to do about it, much can be learned from the debates I heard at the recent Harvard Business School conference, Seeking the Unconventional in Forging Histories of Capitalism, which... View Details
Keywords: by Geoffrey G. Jones; Education
  • 30 Sep 2014
  • First Look

First Look: September 30

Harvard Business School Case 515-702 Marquee: Reinventing the Business of Nightlife In January 2013, nightlife impresarios Jason Strauss and Noah Tepperberg are celebrating the re-opening of their famed New York City-based nightclub... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2020
  • News

Meal Plan

we reopen. In Georgia, where I’m based, we’ve seen staged re-openings of some restaurants, but so far there’s not a huge pickup in the numbers of people eating out. Customers are being very, very cautious, and rightfully so. In that... View Details
Keywords: Julia Hanna; restaurants; COVID-19; pandemic; recovery; Food Services and Drinking Places; Hospitality; Food and Beverage Stores; Retail Trade