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  • September 2017
  • Article

It Doesn't Hurt to Ask: Question-asking Increases Liking

By: K. Huang, M. Yeomans, A.W. Brooks, J. Minson and F. Gino
Conversation is a fundamental human experience, one that is necessary to pursue intrapersonal and interpersonal goals across myriad contexts, relationships, and modes of communication. In the current research, we isolate the role of an understudied conversational... View Details
Keywords: Question-asking; Liking; Responsiveness; Conversation; Natural Language Processing; Interpersonal Communication; Behavior
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  • 2014
  • Working Paper

Why Don’t People Ask More Questions? Question-asking Promotes Information Exchange and Improves Interpersonal Perception

By: A.W. Brooks, J. Minson and K. Huang
Keywords: Knowledge Sharing; Interpersonal Communication
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  • December 2019
  • Article

It Helps to Ask: The Cumulative Benefits of Asking Follow-up Questions

By: Michael Yeomans, Alison Wood Brooks, Karen Huang, Julia A. Minson and Francesca Gino
In a recent article published in Journal of Personality and Social Psychology (JPSP; Huang, Yeomans, Brooks, Minson, & Gino, 2017), we reported the results of 2 experiments involving “getting acquainted” conversations among strangers and an observational field... View Details
Keywords: Question-asking; Conversation; Communication; Relationships; Interpersonal Communication
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  • Research Summary

Interpersonal Communication & Human-Computer Interaction

This stream of research, combining methods from experimental psychology and natural language processing, investigates behaviors that improve interpersonal communication. In our paper on question-asking published in Journal of Personality and Social Psychology,... View Details
Keywords: Communication; Responsiveness; Negotiation; Gender Stereotypes
  • 06 Nov 2019
  • News

It Doesn’t Hurt to Ask

  • 01 Sep 2023
  • News

Action Plan: In Context

Sara Jane Ho (MBA 2012) knows that many people think of etiquette as outdated, nothing more than “stuffy, stuffy old manners.” She has made a career—and now a Netflix series, Mind Your Manners—out of updating this old-fashioned perspective. “I see etiquette as the... View Details
Keywords: April White; communication; manners; business; entrepreneurship; China; human behavior
  • 30 Oct 2017
  • Research & Ideas

Asking Questions Can Get You a Better Job or a Second Date

intelligent as well.” The research, published in the paper It Doesn’t Hurt to Ask: Question-Asking Increases Liking, examined data from online chats and face-to-face speed dating conversations. In addition to Brooks, the coauthors were... View Details
Keywords: by Rachel Layne
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

but at the expense of the outgroup. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52113 in press Journal of Personality and Social Psychology It Doesn’t Hurt to Ask: Question-asking Increases Liking By: Huang, K., M.... View Details
Keywords: Sean Silverthorne
  • 03 Jan 2018
  • Sharpening Your Skills

5 Career-Related New Year’s Resolutions (and 5 Tips for Keeping Them)

professor and Hellman Faculty Fellow at Harvard Business School, and co-author of the paper “It Doesn’t Hurt to Ask: Question-Asking Increases Liking.” “It’s an easy-to-deploy strategy anyone can use to not only be perceived as more... View Details
Keywords: by Carmen Nobel