Quality Management - Publications - Faculty & Research

interview, we catch up with the group for another update. Not surprisingly, much has changed over the past decade in their households and in their careers. In the profiles that follow, our protagonists once again candidly discuss how they are View Details

08 Apr 2011
News

Management Matters In Health Care, Too

MBA students alike, the implications of that view are huge. For policymakers, the message is that cost cutting alone does nothing to improve the quality of care and probably will reduce it. Is anyone in Washington listening? For MBA... View Details

Keywords: Roger Thompson; Ambulatory Health Care Services; Health, Social Assistance

20 Jul 2017
News

The Looming Threat That Could Decimate Wall Street's Fund Managers

01 Jun 2017
News

Research Brief: Profit with Purpose—and Middle Management

market returns, companies ranked in the top quarter of the two qualities of clarity and purpose outperformed the bottom quarter by about 6 percent annually. Serafeim suspects that this link has to do with developing strong, informal... View Details

Keywords: Erin Peterson

01 Oct 1996
News

"Service-Profit Chain" Links Members of Service Management Unit

costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management... View Details

Keywords: Susan Young

30 Jul 2009
News

Richard Bohmer Unites Medicine and Management to Prescribe New Design for Health Care Delivery

07 Mar 2017
News

From Harvard to INSEAD: Change Management in a Disruptive World

feel too weak and naked when disruptions come out. It’s a support, a strong one, but surely not an answer. The rest is up to each of us to shape and create.” On the qualities of leadership: “The great leaders of tomorrow will be people... View Details

Keywords: Educational Services

01 Dec 2012
News

Taking Time to Make Time

POZEN: Getting people to think about how they are managing their careers in the evolving context of their own personal and professional lives. HBS senior lecturer Robert Pozen is living proof of the adage "If you want to get something... View Details

Keywords: Time management

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

He recalls this moment in his new book, Around the Corner to Around the World: A Dozen Lessons I Learned Running Dunkin’ Donuts. “Up until that point,” he writes, “the only thing I had managed were a couple of donut shops—replacing View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade

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Total quality management

Quality Management Systems: The 10 Most Common Myths

Quality Management ISO 9001 - The Nuts and Bolts of ISO Certification

5 Reasons Why Quality Audits Need To Become Routine In Manufacturing

Adil Zainulbhai Chosen to Head India's Quality Council

5 Qualities That Help Companies Thrive for Decades—Even Centuries

How Can Managers Avoid Greenwashing?

LRQA talks to world’s leading management systems expert

Harvard professor inspires management executives in Pune

Improving Your Business with Management System Standards

Business Management in the Cardiac Cath Laboratory

Managing the Business of Life