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  • March 2017
  • Case

Intellectual Ambition at Harvard Business School: Elton Mayo and Fritz Roethlisberger

By: Jan W. Rivkin and Amram Migdal
This case, set in the 1920s and 1930s, discusses the contributions of Harvard Business School (HBS) Professors Elton Mayo and Fritz Roethlisberger to management research and to the Human Relations Movement in management scholarship. The case focuses on their research... View Details
Keywords: Education; Business Education; Curriculum and Courses; Executive Education; Higher Education; Interdisciplinary Studies; Learning; History; Business History; Human Resources; Employees; Employee Relationship Management; Management; Management Analysis, Tools, and Techniques; Organizations; Practice; Relationships; Groups and Teams; Labor and Management Relations; Rank and Position; Research; Social Psychology; Attitudes; Behavior; Emotions; Motivation and Incentives; Power and Influence; Social and Collaborative Networks; Status and Position; Trust; Society; Social Issues; Theory; Education Industry; United States; Massachusetts; Illinois
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  • 25 Jun 2014
  • Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

of 1949 Adjunct Professor of Business Administration at Harvard Business School. "The team discovered that having access to laptops and finding uses for them wasn't the main problem. A greater problem was financing the purchase and... View Details
Keywords: by Michael Blanding; Education
  • 29 May 2014
  • Research & Ideas

Research Symposium 2014

research going on at Harvard Business School. Held each May on the HBS campus, the event provides the opportunity for a few faculty to share recent work with an audience of doctoral students, HBS staff members, and other professors. This year's featured speakers... View Details
Keywords: by Carmen Nobel; Accounting; Health
  • 07 Mar 2000
  • Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

U.S. consumers more power over decisions related to health care. Those who advocate consumer-driven health care—including conference chair Professor Regina E. Herzlinger—believe that shifting control of health-care purchasing decisions... View Details
Keywords: by Staff; Health
  • 19 May 2011
  • Research & Ideas

Empathy: The Brand Equity of Retail

Harvard Business School, professor Ananth Raman discussed the importance of empathy in customer-facing business. "As we're talking about things like retail efficiency and profitability, this is a topic that I think needs more attention,"... View Details
Keywords: by Carmen Nobel; Health
  • 30 Sep 2019
  • Book

6 Steps to Building a Better Workplace for Black Employees

Black Experience, co-edited by Mayo, University of Virginia Professor Laura Morgan Roberts, who is a visiting scholar at HBS, and David A. Thomas, president of Morehouse College and a former professor at... View Details
Keywords: by Dina Gerdeman
  • 05 Jun 2006
  • Research & Ideas

Using Competition to Reform Healthcare

consumer. The system needs to be redesigned so that each participant is motivated to increase value, measured by health outcomes per dollar expended. This excerpt discusses how healthcare providers can shift to a value-based model. An interview with View Details
Keywords: by Michael E. Porter; Health
  • 01 Nov 2020
  • Research & Ideas

Good Leadership Is an Act of Kindness

"Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind." —Henry James As a professor of business administration in the Organizational Behavior Unit at the Harvard Business... View Details
Keywords: by Boris Groysberg and Susan Seligson
  • 30 Jun 2021
  • In Practice

The Harvard Business School Faculty Summer Reader 2021

Time. Scott Duke Kominers: Pop music and poetry I have the habit of reading three books at a time: a biography, some other non-fiction, and a work of fiction. For biographies, I’ve been on a music kick: I recently finished Fred Schruers’s Billy Joel: The Definitive... View Details
Keywords: by Kathryn Haviland
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

Big Business in Japan Authors:Anthony J. Mayo and Mayuka Yamazaki Publication:Harvard Business Review 84, no. 10 (October 2009): 30. (Conversation) Abstract At age 74, Yoshiko Shinohara is a towering figure in Japanese business. She has... View Details
Keywords: Martha Lagace
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

Wheat Pool 2005 Harvard Business School Case 906-402 CEO Mayo Schmidt had just guided his firm through five difficult years. Survival had come with the difficult decision to change the 80-year-old agricultural cooperative into a Canadian... View Details
Keywords: Martha Lagace
  • 27 Jun 2017
  • First Look

First Look at New Research and Ideas, June 27

This case, set in the 1920s and 1930s, discusses the contributions of Harvard Business School (HBS) Professors Elton Mayo and Fritz Roethlisberger to management research and to... View Details
Keywords: Sean Silverthorne
  • 14 Sep 2015
  • Research & Ideas

Rewriting the Rules of Service Competition

Editor's Note: Harvard Business School professors James Heskett, W.  Earl Sasser, and Leonard A. Schlesinger literally wrote the book on service industry management with The Service Profit Chain. Now the trio is back with What Great... View Details
Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail
  • 05 Jun 2014
  • Research & Ideas

Fixing the ‘I Hate Work’ Blues

also dramatically reduces the number of layers between the CEO and first-line staff. I know many extremely effective executives, including Mayo Clinic CEO John Noseworthy and Medtronic CEO Omar Ishrak, who have more than 18 direct reports... View Details
Keywords: by Bill George
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book,... View Details
Keywords: by Jim Aisner; Retail
  • 15 Nov 2011
  • First Look

First Look: November 15

Purchase this case:http://cb.hbsp.harvard.edu/cb/product/412045-PDF-ENG Michael Lester at Lachlan Consulting Anthony J. Mayo and Joshua D. MargolisHarvard Business School Case 412-041 Michael Lester, a consultant with Lachlan, was... View Details
Keywords: Sean Silverthorne
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details
Keywords: by Deborah Blagg; Service
  • 10 Jan 2005
  • Research & Ideas

How to Put Meaning Back into Leading

Executive, a theoretical treatise regarded as one of the foundational classics of organizational behavior. Barnard was strongly influenced by other researchers at HBS—most notably Elton Mayo and Fritz... View Details
Keywords: by Martha Lagace
  • 15 Dec 2015
  • First Look

December 15, 2015

https://www.hbs.edu/faculty/Pages/item.aspx?num=50180 October 22, 2015 Harvard Business Review The Mayo Clinic Model for Running a Value-Improvement Program By: Kaplan, Robert S., Derek A. Haas, Richard A. Helmers, March Rucci, and... View Details
Keywords: Carmen Nobel
  • 06 Nov 2012
  • First Look

First Look: November 6

mark-plans backfire, consumer preferences shift, or tried-and-true practices fail to work in a new context. So is innovation just a low-odds crapshoot? In The Architecture of Innovation, Harvard Business School professor Josh Lerner-one... View Details
Keywords: Sean Silverthorne

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